Terrible experience with online app for pick up took over 2 1/2 hours. Finally got someone on the line who helped and still took an hour with them. Would not recommend using that app.norman S.
Customer Reviews for Neany Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No one answers the phone, no voicemail set up, business was closed and locked during normal business hours. Talked to a neighboring business, they said they never see anyone there. No paperwork to sign when picking up, had to call 800- Uhaul and be on hold for 35 minutes. Nobody there when it was returned during normal business hours. Had to call 800-Uhaul again and be on hold for 40 minutes just to check it back in. I'm done with UhaulDavid C.
This was the worst experience. I will never recommend picking up a truck from airport view location. No one was there the hand truck and moving blankets I reserved and paid for were not there.Tammy R.
The self checkout service sucksGABRIEL M.
Customer did not leave a comment.Eleanore P.
Need to replace the drop off barcode with a QR code. The picture took a dozen times to get it to register. Good system, poor execution.Gordon T.
I was there during normal business hours and the door was locked and no one attended to me. Have someone at the location to attend to customers.Alexander M.
Top notch customer service! Very helpful, courteous and professional!! Thank you for making the check-in and out process transition seamlessly!!Aretha H.
Customer did not leave a comment.Frank H.
Nothing, the gentleman that helped me was AWESOME!!!!! The online self-service was convenient and easy!Tanya W.
When we finally arrived at the location, the U Haul guy named Mike was wonderful, very helpful, and polite. It just took us over a half an hour to find the location.Margaret P.