Customer Reviews for Nehring Auto
(U-Haul Neighborhood Dealer)

543 reviews

1800 1st Ave E   Newton, IA 50208

(641) 787-9063

Location Hours

  • Monday - Friday:
    8 am - 12 am / 1 am - 5 pm
  • Saturday:
    8 am - 12 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(641) 787-9063

1800 1st Ave E
Newton, IA 50208

Services at this Location:

Location Hours

  • Monday - Friday:
    8 am - 12 am / 1 am - 5 pm
  • Saturday:
    8 am - 12 pm
  • Sunday:
    Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

I was on phone for 90 minutes with customer service because reservation clerk mistyped my e mail address. Between long hold time and reps not having answers and having to transfer me it was THE MOST HORRIBLE EXPERIECE EVER. I had rented 4 months ago and process was super. This was a nightmare.

Alison G. 
Rating:
5.0

The young man was very nice and helpful. He made sure I felt safe with the trailer.

MICHELLE LYNNE P. 
Rating:
5.0

Customer did not leave a comment.

MARK R. 
Rating:
5.0

Customer did not leave a comment.

THOMAS C. 
Rating:
5.0

Customer did not leave a comment.

KENNETH W. 
Rating:
5.0

Customer did not leave a comment.

Raykayla A. 
Rating:
5.0

Less money

DALTON G. 
Rating:
5.0

Take down the out to lunch sign sooner, so customers don't wait outside longer then they need to. Otherwise everything went great.

Kay D. 
Rating:
5.0

Customer did not leave a comment.

JASON D. 
Rating:
5.0

The guy who works as the UHaul manager at this location is awesome. He helped me out big time in a pinch and got me in a truck in a tiny manner. Will definitely rent from this location again, it was such a good experience and so cost effective I may rent a truck to move things that could easily be moved by car!

LARKIN C. 
Rating:
5.0

Nearing auto was awesome. But someone needs to put a leash on the other uhaul places because all they're worried about is how many truck rentals they can get and not helping customers meet their needs

RICHARD H. 
Rating:
5.0

Very friendly, easy drop-off.

Russ N. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
4.0

Very efficient and friendly

Alison G. 
Rating:
3.0

Closed when dropped trailer off

Richard F. 
Rating:
4.0

Customer did not leave a comment.

JOSHUA F. 
Rating:
5.0

Customer did not leave a comment.

SCOTT D. 
Rating:
4.0

I originally reserved from the Ames location and when I arrived to pick up trailer they had no reservation for me! I reserved in person on Monday June 7th. I had to pick up in Newton for that was the closet location with the trailer I needed! It was an hour out of my way and an hour back! But I needed it that day! Very upsetting!

LISA C. 
Rating:
4.0

Customer did not leave a comment.

PHILLIP M. 
Rating:
4.0

Uhaul website doesn't indicate if rental equipment is available at desired location so you get surprised with a call that you need to travel to another location to get your rental. This is not acceptable. Tell me at the website that I need to travel to get me rental equipment. I will look at other rental companies in the future because of this.

CHAD E. 
Rating:
4.0

Dropped off after hours

MATTHEW G. 
Rating:
5.0

Customer did not leave a comment.

denise M. 
Rating:
5.0

Customer did not leave a comment.

Heather M. 
Rating:
4.0

U haul customer service phone number was a 20 minute wait when I called that night when I returned the vehicle. After 35 minute telephone wait. I hung up and called Nehring Auto and left a messege the vehicle was back.

Kelly Z. 
Rating:
5.0

Customer did not leave a comment.

molly B. 
Rating:
5.0

Customer did not leave a comment.

FERDINAND C. 
Rating:
4.0

Customer did not leave a comment.

William B. 
Rating:
5.0

I was charged a fee for dropping off a trailer that I was not told I would be charged.

MICHELLE M. 
Rating:
4.0

Nothing

Randy V. 
Rating:
2.0

I got there alittle before 130 time I had it set up to be picked up and they door was locked and the window said out for lunch until 2. I called the number a few times and no one answered finally someone showed up in a wrecker truck and went inside and about 5 mins later some gal opened the door then I got inside and she wanted to tell me how she was trying to eat lunch and see just didn't see that happening. I never get lunch so I know how it feels but If you know that someone's coming at 130 plan ahead.

MATTHEW S. 
Rating:
3.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

When we pick up the uhaul we didn't get furniture dolly we just got a small dolly.

LILA D. 
Rating:
5.0

Customer did not leave a comment.

Marvin R. 
Rating:
5.0

Customer did not leave a comment.

HABIB A. 
Rating:
5.0

Customer did not leave a comment.

PAUL M. 
Rating:
3.0

Make sure your actual fuel amount matches your paperwork. Paperwork said 3/4 tank and it was actually under that amount. My bad for not catching it and taking a picture.

JOSHUA B. 
Rating:
5.0

Customer did not leave a comment.

Terry V. 
Rating:
1.0

They gave us DANGEROUS EQUIPMENT. When I picked up the vehicle no one went to the lot to inspect the truck. I was told the truck and trailer was coupled and ready to go but the cab was filthy and had not been cleaned or sanitized which made me very uncomfortable what with the covid and all. My wife cleaned and sanitized the cab the best she could but it was still a nagging concern. Then after we fully loaded the truck and trailer and went to leave the next morning we realized th ef passenger seatbelt belt was torn almost completely in half and was not operable. A 1400 mile trip with NO working sealtbelt. When I called corporate they basically said " well you got to your destination so no big deal" totally marginalizing the stress the potentially contaminated cab and lack of an operable seatbelt put on both of us on such as long trip. After charging a premium 2340.00 for a beat up clunker with 110K miles on it they credited me 200 bucks which was the commission paid to Nehring Auto but refused to do anything else or reduce the cost any further. Even with their 200.00 reduction they were still 300.00 higher than their competition that were offering much nicer equipment. Only reason I went with uhaul was because I didn't want the 26' truck offered by their competition. In hindsight I should have just gotten the bigger one in much better condition. All in all it was a horrible trip in a dangerous vehicle and I will NEVER use uhaul again .. period. Save your money and protect your safety by using their competitor. I wanted to post photos of the sealtbelt but there is no place I can do it in this forum.

JOHN H. 
Rating:
2.0

The person i called for assistance for check in was very rude and was no help what so ever and they said "We Close at NOON and you will just have to deal with offloading the trailer yourself" I was very disappointed. I will not rent or drop off to this location again.

Jeremy A. 
Rating:
5.0

Customer did not leave a comment.

Patrick R. 
Rating:
3.0

did not like that i was charged for the additional insurance. my quote did nit include it and it as nearly a 50% increase in the cost i really think it needs to be refunded.

ADAM M. 
Rating:
5.0

Awesome employees, even shoveled off the trailer for me.

Ryan P. 
Rating:
4.0

Customer did not leave a comment.

Mackenzie M. 
Rating:
4.0

Customer did not leave a comment.

DONALD B. 
Rating:
5.0

Customer did not leave a comment.

Angela G. 
Rating:
5.0

Customer did not leave a comment.

Jean H. 
Rating:
5.0

Customer did not leave a comment.

Denise L. 
Rating:
5.0

Customer did not leave a comment.

SUZANNE S. 
Rating:
3.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

None needed-you have knowledgable management, experienced and good customer service people.

William Y. 
Rating:
4.0

Overall very good experience. It took a bit longer than needed to get checked in due to some electronic glitches but the person assisting was working to get them fixed as soon as possible. I was unsure if the glitches were internal or with UHaul.

daniel H. 
Rating:
4.0

Customer did not leave a comment.

Lois S. 
Rating:
3.0

There was road construction on the street leading to the entrance to this location, which blocked access to the entrance. Tried to contact this location through the online form and received a message that the contact was no longer valid. Tried for approximately one hour to reach someone to figure out how to return the truck, but was unsuccessful. We were able to return after a construction worker noticed us and unblocked a portion of the road to allow access.

Joshua N. 
Rating:
5.0

Nothing, check in a d out are quick and easy

William Y. 
Rating:
5.0

Staff was polite and efficient. The truck was ready when we requested. The whole on-line procedure was easy. We felt Covid “safe” renting from Nehring Auto.

Dennis D. 
Rating:
4.0

Have the equipment available at the requested location

Angela B. 
Rating:
5.0

Customer did not leave a comment.

Shaoyang J. 
Rating:
3.0

Never open on Sunday when we need them. We just drop off our rental and leave. Don't have much communication with the facility.

Edward L. 
Rating:
4.0

Customer did not leave a comment.

Gregory C. 
Rating:
3.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

Doris W. 
Rating:
5.0

Perfect

ELLIS L. 
Rating:
5.0

Great people and easy to find

TONY L. 
Rating:
4.0

Dropped off truck and 20 pads after hours. App worked great.

Whitney J. 
Rating:
3.0

Customer did not leave a comment.

Jody H. 
Rating:
4.0

Customer did not leave a comment.

Samantha T. 
Rating:
5.0

Customer did not leave a comment.

LUCAS T. 
Rating:
5.0

Customer did not leave a comment.

MARK Y. 
Rating:
4.0

I can't think of a negative thing to say. This was my second time, this year, using a truck from this location. Friendly, helpful staff. It was fast and easy, which was great, when you have to do something rather than want to do something. Satisfied enough to convince me to come back when I need!

ANDY B. 
Rating:
4.0

Customer did not leave a comment.

Kamry T. 
Rating:
5.0

Skyler is a great manager!

JASON D. 
Rating:
5.0

Customer did not leave a comment.

RICHARD ELBERT R. 
Rating:
5.0

Customer did not leave a comment.

Nora D. 
Rating:
3.0

Customer did not leave a comment.

stanley G. 
Rating:
4.0

your online pickup was a night mare!!!!!

Stanley V. 
Rating:
5.0

Customer did not leave a comment.

Lacy O. 
Rating:
5.0

Customer did not leave a comment.

EDITH H. 
Rating:
3.0

This lady was very nice and helpful. She explained the process very well.

Daniele B. 
Rating:
4.0

They were extremely helpful in accommodating my last minute schedule changes.

Sharon L. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Perfect!

Donald F. 
Rating:
5.0

Keep up the good work.

dorothy H. 
Rating:
5.0

Customer did not leave a comment.

Amy L. 
Rating:
5.0

None that I know of.

Kenny C. 
Rating:
4.0

Customer did not leave a comment.

Angela M. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

Samantha P. 
Rating:
5.0

Very friendly staff.

Teresa R. 
Rating:
4.0

Customer did not leave a comment.

YOGESH Y. 
Rating:
5.0

Customer did not leave a comment.

tom W. 
Rating:
4.0

We were charged a clean up fee for the truck.Was told they had to sweep it out.It was clean when we dropped it off so I think there are just scamming people with this charge.Futher more I also think this because $25.00 is a large fee to sweep out a truck.Will never use uhaul again nor recommend it.

Lucas O. 
Rating:
4.0

Customer did not leave a comment.

Stanley G. 
Rating:
5.0

Customer did not leave a comment.

DANIEL B. 
Rating:
3.0

You probably can't improve their attitude. I will Never Do business with them again. Crooked Dishonest Thieves !!!

Ronnie V. 
Rating:
4.0

Oil hinges on trailers as part of regular maintenance. Weld busted on one side of hinge which prevented full closure. predominately from strain on lowering and raising ramp, no oil = harder to raise/lower which leads to more tension to ultimately failure of hardware.

Craig S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey P. 
Rating:
3.0

Customer did not leave a comment.

Stephanie J. 
Rating:
3.0

We tried renting tow dolly at this location we were near but they didn't fix the wiring, so we had to drive further to get one and dropped it off to the people that wouldn't repair theirs for an additional 30 dollars, makes sense.

Steve W. 
Rating:
4.0

Customer did not leave a comment.

Ranee S. 
Rating:
5.0

Customer did not leave a comment.

Jackie H. 
No reviews have been submitted for this location.

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