I was scheduled to pick up the truck on Thursday but the previous customer didn’t drop it off or bother to inform you what their plan was. I had to wait until the next morning to find out from you if the truck was arriving, which it didn’t. I had made arrangements for people to help on both sides of the move. People changed their plans for me. You could at least had a tracker on the truck so we could have begun making plans right away. I am not rating the outlets lower, it’s beyond their control. But it is you, corporate, that needs to up your game to accommodate your customers. I am very disappointed in you. In this day and age you could do a lot better. I live and work in Africa most of the time. The delivery trucks there almost always have trackers on them. Not here? Up your game to help you and your customers. I’m very disappointed in you. Several people helping me with the move stated they have had similar issues with your service as well. I don’t have to tell you that when people start talking about an issue with a company it’s not good.
Robert V
Nehring Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Newton, IA 50208
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Services at Other U-Haul Locations
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Pretty much no change.
Aundre CSince the equipment was dropped off on a Sunday morning, there were no personnel present. Basically park the truck and drop the keys in the drop box. Since I was not the one dropping off the truck, I did not actually see the location. I've used both Ryder and U-Haul in the past. This experience was distinctly disappointing -- being required to accept a smaller truck than we reserved and having to drive it an extra 70-80 miles was not the kind of service we experienced in the past.
Gregg DWhen we got the U-Haul the roof was already damaged and water was coming. Took it home and we waited for someone to come out and patch it which delayed us and we had to extend our rental and got charged for it. When we made our move there was still water coming in our stuff.
Zach JEverything was very good. Service was quick and the vehicle was clean with a full tank of gas.
Dana S