I originally reserved from the Ames location and when I arrived to pick up trailer they had no reservation for me! I reserved in person on Monday June 7th. I had to pick up in Newton for that was the closet location with the trailer I needed! It was an hour out of my way and an hour back! But I needed it that day! Very upsetting!LISA C.
Moving Truck Rental in Newton, IA at Nehring Auto
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Newton, IA 50208
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Uhaul website doesn't indicate if rental equipment is available at desired location so you get surprised with a call that you need to travel to another location to get your rental. This is not acceptable. Tell me at the website that I need to travel to get me rental equipment. I will look at other rental companies in the future because of this.CHAD E.
Dropped off after hoursMATTHEW G.
U haul customer service phone number was a 20 minute wait when I called that night when I returned the vehicle. After 35 minute telephone wait. I hung up and called Nehring Auto and left a messege the vehicle was back.Kelly Z.
I was charged a fee for dropping off a trailer that I was not told I would be charged.MICHELLE M.
I got there alittle before 130 time I had it set up to be picked up and they door was locked and the window said out for lunch until 2. I called the number a few times and no one answered finally someone showed up in a wrecker truck and went inside and about 5 mins later some gal opened the door then I got inside and she wanted to tell me how she was trying to eat lunch and see just didn't see that happening. I never get lunch so I know how it feels but If you know that someone's coming at 130 plan ahead.MATTHEW S.
When we pick up the uhaul we didn't get furniture dolly we just got a small dolly.LILA D.
Make sure your actual fuel amount matches your paperwork. Paperwork said 3/4 tank and it was actually under that amount. My bad for not catching it and taking a picture.JOSHUA B.
They gave us DANGEROUS EQUIPMENT. When I picked up the vehicle no one went to the lot to inspect the truck. I was told the truck and trailer was coupled and ready to go but the cab was filthy and had not been cleaned or sanitized which made me very uncomfortable what with the covid and all. My wife cleaned and sanitized the cab the best she could but it was still a nagging concern. Then after we fully loaded the truck and trailer and went to leave the next morning we realized th ef passenger seatbelt belt was torn almost completely in half and was not operable. A 1400 mile trip with NO working sealtbelt. When I called corporate they basically said " well you got to your destination so no big deal" totally marginalizing the stress the potentially contaminated cab and lack of an operable seatbelt put on both of us on such as long trip. After charging a premium 2340.00 for a beat up clunker with 110K miles on it they credited me 200 bucks which was the commission paid to Nehring Auto but refused to do anything else or reduce the cost any further. Even with their 200.00 reduction they were still 300.00 higher than their competition that were offering much nicer equipment. Only reason I went with uhaul was because I didn't want the 26' truck offered by their competition. In hindsight I should have just gotten the bigger one in much better condition. All in all it was a horrible trip in a dangerous vehicle and I will NEVER use uhaul again .. period. Save your money and protect your safety by using their competitor. I wanted to post photos of the sealtbelt but there is no place I can do it in this forum.JOHN H.
The person i called for assistance for check in was very rude and was no help what so ever and they said "We Close at NOON and you will just have to deal with offloading the trailer yourself" I was very disappointed. I will not rent or drop off to this location again.Jeremy A.
did not like that i was charged for the additional insurance. my quote did nit include it and it as nearly a 50% increase in the cost i really think it needs to be refunded.ADAM M.
Awesome employees, even shoveled off the trailer for me.Ryan P.
None needed-you have knowledgable management, experienced and good customer service people.William Y.
Overall very good experience. It took a bit longer than needed to get checked in due to some electronic glitches but the person assisting was working to get them fixed as soon as possible. I was unsure if the glitches were internal or with UHaul.daniel H.
There was road construction on the street leading to the entrance to this location, which blocked access to the entrance. Tried to contact this location through the online form and received a message that the contact was no longer valid. Tried for approximately one hour to reach someone to figure out how to return the truck, but was unsuccessful. We were able to return after a construction worker noticed us and unblocked a portion of the road to allow access.Joshua N.
Nothing, check in a d out are quick and easyWilliam Y.
Staff was polite and efficient. The truck was ready when we requested. The whole on-line procedure was easy. We felt Covid â€œsafeâ€ renting from Nehring Auto.Dennis D.
Have the equipment available at the requested locationAngela B.
Never open on Sunday when we need them. We just drop off our rental and leave. Don't have much communication with the facility.Edward L.
Great people and easy to findTONY L.
Dropped off truck and 20 pads after hours. App worked great.Whitney J.
I can't think of a negative thing to say. This was my second time, this year, using a truck from this location. Friendly, helpful staff. It was fast and easy, which was great, when you have to do something rather than want to do something. Satisfied enough to convince me to come back when I need!ANDY B.
Skyler is a great manager!JASON D.