Customer Reviews for Nehring Auto
(U-Haul Neighborhood Dealer)

Rating:

3.0

After making a reservation in store, I wasn’t able to reserve that specific truck. I assume I didn’t reserve it soon enough. Maybe the customer service person at the front desk can let the customer know to do that. The app was a bit difficult to maneuver through. I would much rather prefer to deal with a person behind the counter than ever reserve a truck on the app again.

Rating:

5.0

I hate that when you reserve a UHaul trailer, you will not actually be getting your trailer at that location or returning it where you want to. It makes you feel completely taken advantage of. I'm reserving it, I should be able to count on it. This last time, the customer service person told me that even though I had to pick up in a completely out of the way location, I couldn't pick it up over the lunch break, and I couldn't be more than 30 minutes late or the reservation would go back in the system. If there was ANY other company to use other than UHaul, I would. We've had to use UHaul several times now, but I always hope I'll come up with a better option the next time. I just don't understand why you can't make reservations and stick to them.

Rating:

5.0

They were great. Thank you

Rating:

3.0

Location closed when I dropped vehicle. Starting U-Haul location could not find drop location in their system even though I could thru the app.

Rating:

5.0

Thank you for accommodating me for this experience! I have used U-Haul several times in the past. And every time you guys have always come through for me! Thank you so much for your service and everything that you guys do for the public!

Rating:

5.0

Keep doing great work!

Rating:

5.0

Truck had mud on driver’s side floor when we got it. We had a carry out food container in another truck we rented. And a backup light was burned out on another. Maybe I expect too much, or possibly Uhaul step up cleaning and inspecting the units. The trucks run great themselves, just a little bit more attention to detail would be great! This was our fifth truck to rent in the past four years after retiring in Iowa and getting settled in Arizona.

Rating:

5.0

Awesome experience all around. Great customer service.

Rating:

5.0

The kid that helped us was super nice and very helpful. Will rent all my uhauls from Nehring Auto

Rating:

4.0

The truck wasn’t swept out before we got it

Rating:

3.0

Website is horrible. When the agent tried using it, lots of problems EVERY TIME I needed service. The agents went over and beyond...even with major computer issues. I give the AGENT SERVICE a 5 star . I give UHaul a 1 for back-2-back digital issues and then state I have to use the app to return in the truck.

Rating:

4.0

Front end of truck was loose. Steering was poor. Lady I turned the truck back into could have care less about the steering.

Rating:

5.0

Very easy to get my equipment and on the road, very kind staff and very helpful as well!

Rating:

1.0

First, my reservation was changed (without my consent) from a 26 foot truck to a 20 foot truck two days before my move. Which meant i would need two trips now. Then when I get there to pick up the uhaul at 5 am, someone left the wrong keys in the lockbox so I was unable to get the truck I didn't want in the first place until 8 am when the office opened. So my move was delayed 3 hours along with needing two trips now. I will NEVER use uhaul again nor will I recommend this company to anyone.

Rating:

1.0

There was only 1 truck for out of town driving and it was the biggest one that got about 5 mpg and was incredibly bouncy. Not great for moving things when they are flying all over.

Rating:

5.0

Staff was amazing and extremely helpful. They were having issues with the POS system being down and took every possible avenue to make sure my renting process went smoothly. Very great people

Rating:

1.0

0 keys ready besides for 1 box that shouldn’t have even been in service delayed day having to be bounced around services

Rating:

3.0

It was very difficult to pick up truck and the customer service people were rude and kept hanging up. It took an hour to actually get the trick which cut into the rental tine.

Rating:

5.0

Great customer service. Thank you

Rating:

5.0

Very friendly helpful staff.

Rating:

5.0

Could have used a two wheeler but thought it would be on truck

Rating:

4.0

The truck and equipment were ready and waiting for me when I arrived.

Rating:

5.0

Nearing auto is always very helpful & their customer service is excellent. We have rented a uhaul from them multiple times have always had a great experience!

Rating:

2.0

I had to do online checkin and was never sent my codes and then was told the code was unavailable. I was on the phone for over 30 minutes after trying to return my truck. All this after my drop off location was switched and I wasn’t granted extra miles for that.

Rating:

5.0

All the staff was so friendly and knowledgeable!!!

Rating:

3.0

Agent had information incorrect on receipt and couldn't provide correct receipt. Had him pencil in correct info on receipt and sign. If I hadn't done that, I would have been charged incorrectly over $141. The drop off location did correct error and I ended up satisfied with overall rental.

Rating:

3.0

They did their best to accomadate ..8 am opening and some confusion but again very helpful

Rating:

5.0

Excellent customer service.

Rating:

5.0

Absolutely nothing this location is amazing the staff is awesome

Rating:

4.0

The trucks were parked really close together so I was not comfortable backing the truck up in the spot I pulled it out of.

Rating:

5.0

Excellent in every way got questions answered very helpful. I will use them again here in Newton Iowa.

Rating:

5.0

Pickup was easy

Rating:

4.0

The equipment was very clean, but heavily damaged. My most disappointment was that the equipment I ordered online was not available when I got there. I was told it had been stolen. Not the fault of this location, but I wish the inventory was accurate when placing an order. I had to call around last minute for alternatives. Overall I received good service from this location and for sure would use them again.

Rating:

2.0

Nehring Auto was not onsite when my rental time was guaranteed. I was to receive the truck at 1:30, doors locked, little sign on door said "Out to Lunch, returning at 1:15", but they didn't return from lunch until 1:40-1:45. I was dropped off and forced to wait in the freezing cold for over 20 minutes. This breaches the "100% On Time Reservation Guarantee". I rented online, opting for a $7 Furniture Dolly, but when I finally got to check in at Nehring when he showed up, the man showed me what it looked like and talked me into switching my contract to a Regular Dolly instead, assuring me that he'd successfully changed it on my Account...but closer examination of my contract copy shows that I was billed for both! He failed to remove the other one. I was only given qty1 Regular Dolly for use with the U-Haul. The 20 ft truck has some sort of transmission slipping...revved up long and loud at acceleration after every stop sign, street light, and random slow down, and when finally automatically finding gear, it jerked some-which caused us anxiety and concern the entire rental. Thought it was going to choose our rental transaction to finally break down and leave us stranded during a haul and somehow financially liable for its demise! After returning the rental on time, in clean shape, and with ample additional fuel replaced, my bank account was billed an additional $43.33. I called the rental place to ask why. A lady started to claim that we failed to return the Furniture Dolly we rented and I told her that we did NOT rent that, we returned the only equipment we'd rented and we were clearly overcharged for that one. She then stated that she had to clean the truck which I found absurd because it was swept out prior to returning it. She said that she took photos but said she wasn't able to provide these to me...I firmly disagree with her claim and with her inability to prove that it was in any kind of disarray. She then claimed that there was some kind of shelving that was left behind, which they had to remove and likely invoiced for. I advised that she was mistaken, we did not leave any such thing in our rental Uhaul. She couldn't provide any photos of that for my review either...then proceeded to recant, and stated that "well, maybe it was another truck rental that had shelves left behind". She added that we opted for a 10 mile rental allotment but that we exceeded that by a lot...saying that we drove it over 27 miles! This is both impossible and grossly claimed because Google Maps shows the distance between our old house to our new house to be 3.9 miles, which we hauled our belongings to and fro only TWICE! My son and I also drove to Walmart for bed screws and wingnuts on a trek, per Google Maps, of exactly 4 miles. We then had it parked in the driveway unused until returning it the following day. That's a total of 11.8 miles! She was, again, unable to provide me with photos of this massive overage of mileage usage for my review. She acknowledged, slightly, about our contract being overcharged $7 for Dollys, said that because she had to "clean out" the back of the truck she was adamant about her billing me $25 for her "sweeping", albeit a very mayyyybe that being a single leaf or two that perhaps blew in on that cold, windy day while closing the doors a final time (not a "pile" of dust she claims was inside, nor were there any shelving left inside from OUR rental, with 100% positive verification, that's for sure), didn't at all seem to care about me pointing out that my Reservation Guarantee was not met, nor did she discuss further of her claim that we'd doubled our mileage quote...somehow..in this small town, and that she couldn't provide me with proof of it or show me this $25 pile of dust she swept up...she only referred me to their Area Mgr's telephone #, saying that she'll call him first and have him call me. That was hours ago now. Still waiting for that call to come, frustrated, disappointed, overcharged, and feeling increasing dissatisfaction as time passes. I was a consistent, loyal customer before this transaction, having rented Uhauls in 2021, 2022, and 2023. I am well versed in the rules and protocols involved. I would appreciate some clarity on how I can begin to see some financial and consumer reprieve ASAP.

Rating:

5.0

The app needs some work. I couldn't get the trailer turned in on the app. Initially the location wasn't picking up and then the pictures wouldn't load.

Rating:

5.0

Keep it up

Rating:

4.0

Make sure gas gauge is properly working because when I filled it up and I filled it till it wouldn’t take another drop the gas gauge would only read 15/16’s of a tank and I was worried about getting an extra charge on my card for not filling the tank! But all in all great experience!

Rating:

5.0

Non functioning passenger tail light

Rating:

5.0

The air conditioner did not blow cool air at all. It was 85 the day we moved and had to ride interstate with windows down. Not a good time.

Rating:

5.0

I just want to say that we never went to your instructional website until after we had returned the U haul, locked it up, and was on our way home. That's why alot of what you wanted us to do, never got done. Otherwise, our overall experience was great!!

Rating:

5.0

NA

Rating:

5.0

Nothing

Rating:

4.0

Personable and friendly

Rating:

1.0

They said I left the truck Sorry and that’s simply not true. I wiped down the inside and swept the inside of the truck. I have 10 people who watched me Do it.