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DAVID S
Customer Reviews for Neighborhood Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The couple working there were friendly and knowledgeable on the truck and rental system.
theresa pVery good customer service. Extremely accommodating place to rent U-Haul from!
christina cCheck engine light was on and ran rough had to drop off immediately at another location.
Mark MEverything was good and Customer service was Great. I appreciate them being patient with me and helping me with checking in, Thank you
Sheraye MVery pleasant customer relations
Helen LTrying to do the virtual check in was a joke. They told me I was denied as they couldn’t verify me when calling my alternate contact..but they hadn’t even tried to call him. It took over 30 minutes to do the check in and wait for someone to call
Jordan WEverything was fine. Truck was clean & operated well. I had no problem at all. Staff was friendly & helpful.
John BGreat services
Antonie MFriendly staff on location! Equipment was ready as ordered. App difficult to use for self check-out; staff was very helpful in completing, or I'm not sure I could have on my own.
Patrick AGreat customer service overall
Mark MDo not use digital or online service. Only use this site if manager is on site.
Gary SEverything was fine. Except Pickup was a little lengthy.
Tracey JI rented a small 10-footer to move some materials truck was waiting and the owner got me in and out quickly. Only drove approximately 12 miles but truck was mechanically sound and the air conditioning worked
Ronald CWe had no problems whatsoever. The gentleman at McConnell's was so helpful to us!
Douglas Lthe truck was older high miles without a backup camera. there was an exhaust fume smell coming up in the drivers area while running.
Jeremy WBack overhead door very difficult to close. Some might not be able to overcome the effort needed.
David MBest people in town to deal with! Hands down
William WPlease see other comment box.
Andrew HI have used this location for several years now and they continue to provide good customer service.
Gregory SEverything done via cell phone is not my way of doing business . I do not giving credit card info over a phone . And the fact that cash is not used is total B.S. I prefer face to face transactions .
Jeff MHave live person in store when someone schedules in person pick up
Bruce SEverything was great with the truck, and the equipment was well maintained!!!!
David LThe people that operate this location are very friendly and always work to make sure we are happy. No complaints.
Ralph RAwesome experience ty.
John EI Used this Location before. Had great results before. Would Use again and would refer to friends and people.
Leonard RWent to pick up truck-website said no reservation. Was after hours, went inside. The gentleman there was extremely helpful. Helped check me in and explained everything thoroughly! I will definitely rent from them again and will recommend this location anytime I get the chance!!
Joyce FDrop off at convenience store.did not check anything just ask for keys the I got call fro uhaul 5 hrs later asking if I needed more time with the truck…..,
Daniel M⭐️⭐️⭐️⭐️⭐️ SERVICE! FAST CHECK IN & MOBIKE EXPERIENCE WAS VERY RELIABLE. I WILL DEFINITELY COME BACK.. INCREDIBLY WELL KEPT VEHICLE AND THE PRICES WERE VERY REASONABLE.
Dan DI rent a lot!!! But this location is without a doubt, the best! I will not rent from anywhere else. I will recommend it to all my friends who are about to move. Thank you.
Maria RThey made truck rental easy and convenient.
Beth MI don’t only drove 14 and some odd miles and you charge me for 65 I’m a business owner most unprofessional place I never dealt with
ERIC WNothing
heath cI had a great experience. The rental process was very easy. The truck was very clean, and the people were very nice.
Laura Tthe windshield wipers didn't work. though I will say the service station coordinator did get someone out there quickly which was great. When I asked the person who ran the location if we could be compensated with a percentage off or something for this inconvenience. He said he would get back to me but never did. when I tried to call him for a follow up I was sent to voicemail.
Richard DWindshield wipers flew off while snowing very hard
Anne RVery easy, just went in and handed them the keys and I was done!!
tara wFix the driver side windshield wiper.
Joseph WGuy said I would get receipt by email showing I brought truck and trailor back..I did not get this. I called Uhaul and spike with Dakota who said I had to wait till 10am on Monday and would get email. Still did not get that email confirmation.brought truck back on Sunday and it wasn't due back until Tuesday. Still have not received return confirmation.
ADAM RThe auto transport was poor condition. Several tires were excessively worn and one of the main hood down straps was torn. I was able to secure my towed vehicle safely despite the condition of the trailer. This location was not my first choice. I had made a reservation at another location that had to be changed due to the equipment needing repairs. (Ironic).
Carl VI had a problem with the amount of gas I had to put in. Make sure the person who used it last fill it all the way up. Drove 30 miles and used 6 gal. Of gas. When I picked it up the needle was on F. When I filled it up, the needle was above the F by an ¹/8 inch. So I put in an extra 2 gallons.
WILLIAM CManagement was very kind and helpful making sure all my needs were met Wonderful to work with
Grantley RWhen a customer orders blankets make sure they are present
Laura Cvery good experience
Timothy PI sat in the parking lot for an hour after I was told to wait while they got the U-Haul ready and they would call me when it ready. They never called and I had to talk to customer service to figure out what was going on.
Jordan MNo complaints
Keenan MMake sure customers are fully aware when location is changed.
Alyssa SNo one there knew a thing. Had to get a friend to remove car from dolly hitch and remove hitch. Worst place!!!
Kelli MIf you are going to offer an all online service for booking, picking up and dropping off. It would be nice if it actually worked. I got a cancellation of reservation email for a reservation I didn’t have so I had to call and verify I even had the correct reservation. I got to the truck and then was told I needed an alternate contact for them to call which wasn’t easy seeing as I was picking up the truck at 6 am on a Sunday. Would have been nice to know that ahead of time. I then went to drop off the truck and when I went to my uhaul account it told me I had no rental even tho I was physically in the truck.. so I had to call customer service and wait over 30 min to have someone change it so I was able to return the truck. Poor communication from the company and the website needs work if it can’t even track the fact that I have one of your trucks. Won’t be renting from uhaul again.
Sarah BAwesome
COREY LEXPERIENCE WAS GREAT. EASY TO COMPLETE. VAN WAS VERY CLEAN AND EASY T DRIVE.
JAMES HAgent was very friendly and accommodating
SHARON H