Customer Reviews for Neighbors Auto

noithing everything was great, including the staff

Great place to rent from, Reasonable and they adjust ur final cost if u come earlier.

The person at U-Haul who answered calls was very helpful when I could not get the website to recognize my account/rental And when I was trying to check out. All went fine very smoothly as long as somebody was available on the phone.

Friendly people, easy access

It was ok, the office needs renovation

awesome people.. definitely going back to them

Barry always professional, utilized a van three times, very clean.

My dissatisfaction was with Uhaul to assume I would want to rent a truck 13 miles from the location closest to my home. I feel this is an effort to overcharge customers. I was charged for 30 miles @ $1.39 per mi. I only used 4 miles for my move, the other 26 miles was for picking up and returning the vehicle. This is outrageous, particularly since I reserved in advance. The customer service rep who secured my reservation NEVER mentioned that there was even a possibility of picking up the rental outside of my zip code.I I would never have agreed to go 13 miles away ! This was inconsiderate and a mechanism for overcharging the customer.

Courteous; friendly service.

I did not want CDW coverage when I made the reservation, yet I was charged this fee. No parking available for my vehicle, had to walk two blocks to and from, upon return, had to walk in the rain.

Parking was an issue and the speed of the process is ponderous. The speed of returning the vehicle was worse when attempting to use the online option. That could not be more poorly designed.

Good

TO MUXH TIME THEY TOOK ME IN THE OFFICE WHEN I DROP OFF THE TRUCK .

I usually rent from eagles in newbridge in east meadow, ny; but this location is the only one that have the size needed, Jeff helped me out and was very pleaseant; the only thing i would change is the payment flexibility, booking with a card and then decide to pay with a different one, i preffered to pay with cash but that wasnt available either; you must use the same card you booked it with! Other than that a very good experience.

Excellent service

I "inconvenienced" the staff by dropping the truck off at this location. They were rude and took over 20 minutes for Complete the drop off. They asked for the card I used to pay the previous day and did not tell me I was being charged more fees! This was the worst experience I've had with uhaul and makes me not want to use uhaul in the future. For the amount of money I've spent it was not worth using this company.

Loication was fantastic. representative were knowlegable helpful and time concious

Service was not good, I reserved equipment and furniture pads to help the move go more easily, I had a ton of boxes and furniture to move out, non of the equipment was in the truck, I made it all the way to my apartment (45 mins away from the Uhaul pickup location) before I found out there was nothing in the truck, I called the location and they tell me "Sorry I got distracted when you picked up the truck, and then told me I can come all the way back if I still need the equipment," if I do need to rent a Uhaul again I do not want to rent from that location ever again.

Pick up location advised all vehicles are commercial plates can't take parkways. Drop location said they are treated as personal vehicles. It was safer to follow commercial since truck was 11' high, but should aware.

Response time

Parking is limited

Friendly and efficient, will return again

Very quick and easy transaction without a doubt only downfall was when I asked where I can park my car the owners reply was you can’t park on my property.... You can park on the side street “ which was already taking by people or park 1/4 mile away or so in the Municipal parking. Other then that the truck was brand new did what it had to do. Maybe put 2-3 spots aside for Uhaul?

Barry was very professional and accommodating

The truck that they give us missed one turn signal light ,the gas cap Wasn’t Holding the gas so every time that you filled it up automatically with the movement on the 1st mile you drop a quarter of tank and the stupid truck was leaking oil so it stained my new driveway and they didnt give us the hand truck that we ordered. Plus the roof had a hole and it damaged my matress and other furniture.

The people are rude, unwilling to help with any problems and extremely volitile and clearly have no idea how to be kind to customers.

You can't improve on perfection---you exceeded my expectations

Parking is a major issue and I had to return 3x before finally getting proper advice re: where to park w/o being towed. Also, I made an online reservation near where I live but was told if I still wanted a truck today it was either East Meadow (20-miles away) or nothing.

Horable service was provided by Uhaul company . If there was any other company I will never go back again

Bad smelling in the van like dog

Thank God for Neighbors Automotive.!Barry the owner was very nice n put a hold on a 15ft box truck for me n told me everything I needed to no about the ins n outs of the truck. Thank you very much. I would recommend him in a heartbeat.

Stay the same. don't change

Phenomenal customer service and assistance at Neighbors Auto. Went above and beyond; friendly, accommodating, and professional.

The owner was rude. He didn't have the boxes in stock that I had already paid for. He didn't have the hand cart in stock which I reserved in advance. He never once apologized for any of it. There are plenty of other places to rent a U-Haul on Long Island.

The trucks alignment was off - it pulled to the right. Also, the dome light in the truck bed didn't function correctly - it didn't turn on when the bed was accessed 85% of the time. I was quoted one price over the phone, then charged another. Was told that the difference was tax. But when I reviewed the contract it was clear that I was overcharged. The price was adjusted but the insurance charge wasn't taken off

The owner was exceptionally courteous.

Barry was great

Owner does a great job.

Everything was as advertised, no surprises. Truck was in good shape and ran well.

Very professional

Dear Uhaul, I am writing to you to file a complaint about the service and the unprofessional behavior of the mechanics working,,, that I was treated to at your dealer Neighbor Auto. Upon returning the van I was asked for a gas receipt and I explained to Jeff that the van was still full and I only put 11-15 miles on the van. As I pondered in disbelief as to why I have to "top-off" gasoline if the gas gauge indicates it was still full?? Another gentleman blurted out that I had to pay $90.00 if I didn't validate the gas tank was filled with a GAS RECEIPT. While Jeff turned his attention to another customer, I asked for the keys and I went and put 1.5 gallons of gasoline in the van which came out to $5.40. I was so frustrated for several reasons. I expressed my frustration to Jeff and by this time the conversation drawled the attention of several mechanics and the 3 of them weighed in on the issue and I was told to "have a nice day". I LEFT THE PREMISE!! I will have a "nice day" because I will NEVER do business with Uhaul again. This is a corporate/national account and I have been a loyal customer of your company for 12 plus years both personal and professionally. I will speak with my corporate office about my mistreatment because my company stands for Customer Service and I have been awarded and recognized by my leaders for being the epitome of this standard and expectation. "The Customers is always Right even when they are Wrong." Why was I told by your representative I would be charged 90.00 for a gallon of gasoline? Why didn't Jeff come out and check the gas gauge and do an inspection of the vehicle if he did not believe me, the customer? Why did I feel singled out? I was appalled at such behavior, I hope you would look into the matter, and make sure such an incident is not repeated. Your company has been known to provide good services, and such events tarnish the company name, so please address this issue soon.

Outstanding! Everything was perfect!

Excellent customer service quick and easy

Everything worked out great. Agent was courteous. Nice new truck, 4765 miles when I started.

Barry,the owner of the shop is a top notch guy.

Barry was great, we come in and left with a can in less then 10 minuets