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NICHOLAS F.
Customer Reviews for Neighbors Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My truck was brand new at 342 miles on it 10 foot box truck. The thing ran incredible I couldn't believe how well the truck ran. The only thing was that there was a rattle at idle under the truck and I told the people when I dropped it off that they should look at. All in all excellent. Thank you.
JOSEPHA JR C.I was very satisfied with my experience. Vehilcle was well-maintained and easy to operate and manuever. Barry was very helpful as well. I would definetely recommend to a friend
JAIMECHRISTOPHER S.The Truck I rented was in such poor conditions mechanically that I felt that it was going to stall out on the road. There were so many lights on the dashboard that made me extremely nervous. I called the location to alert them but I was unable to reach anyone after they closed at 6:30p. Worst experience I've ever had with Uhaul!
TRACY C.Need to be specific, with the price, I was in hurry to move a personal and did'n put attention about what to pay. But from $45.00 change all of way to $100.00 plus $15.00 of gas. I spect will be more. But NOT $115.00 , is to late
MANUELV R.very friendly and helpful staff!
ALVIN L.Everything was great. Thanks
THOMAS M.Barry a real gentlemen and handle the rental process like a pro.
ANDREWRANDOLPH B.Nothing
BRIANJEFFREY R.The owner was great!
Julian L.The process was fast and simple. The staff was friendly, helpful and knowledgeable. It was a great experience.
Jaclyn V.Easy and reliable.
Frank R.Barry is a great business man. Everything went as expected. Very computer savvy with UHaul program and helpful
VIVIAN F.Very professional the whole pick up and return process
WILLIAM C.Please make sure the uhaul seals are intact before giving the truck to us. When I opened the trunk, the seals were already broken.
DANIELJIHOON A.Everything was excellent
Joe L.Truck was clean. Very little equipment available. No furniture dolly and carts.
James R.I had to extend a reservation due to an emergency and called U-Haul to extend the reservation. This may have caused the location some inconvenience as all the other reservations for the truck For that week needed to be accommodated. The store manager Barry was clearly upset due to this change but was not rude and very nice. If I had known about this process, I would have contacted the location first before extending the reservation. It was not my intention to be an inconvenience for anyone. 5 star for Barry and the rental location.
sajidur R.Excellent service
Noorali K.Barry was great, couldn't have gone better.
lawrence M.Thank You, everything went smoothly
nicholas B.No problems, very friendly and helpful
mauricio D.The Person who helped us was great! Very helpful, knowledgeable & very nice! Would definitely recommend & use this location again! Thank you!
JOHNJOSEPH D.Everything was great.
Silvio M.Everything was very good. Costumer service was excellent. Everything went very smooth during the pickup and drop off. I highly recommend this location.
jose G.The person completing the transaction was taking what sounded like a personal call at the time and gave very little attention. I needed to back the truck out of a spot on the side of the mechanic shop and navigate around other cars in the lot. It was do-able but not up to the level of customer care I usually experience with U-haul.
CHRISTOPHER M.The owner was very nice and super accommodating!
Sarah D.noithing everything was great, including the staff
Christine T.Great place to rent from, Reasonable and they adjust ur final cost if u come earlier.
Rudolph S.The person at U-Haul who answered calls was very helpful when I could not get the website to recognize my account/rental And when I was trying to check out. All went fine very smoothly as long as somebody was available on the phone.
Karen K.Friendly people, easy access
Daniel M.It was ok, the office needs renovation
DANIEL T.awesome people.. definitely going back to them
MANU J.Barry always professional, utilized a van three times, very clean.
Barbara W.My dissatisfaction was with Uhaul to assume I would want to rent a truck 13 miles from the location closest to my home. I feel this is an effort to overcharge customers. I was charged for 30 miles @ $1.39 per mi. I only used 4 miles for my move, the other 26 miles was for picking up and returning the vehicle. This is outrageous, particularly since I reserved in advance. The customer service rep who secured my reservation NEVER mentioned that there was even a possibility of picking up the rental outside of my zip code.I I would never have agreed to go 13 miles away ! This was inconsiderate and a mechanism for overcharging the customer.
Gay C.Courteous; friendly service.
patricia B.I did not want CDW coverage when I made the reservation, yet I was charged this fee. No parking available for my vehicle, had to walk two blocks to and from, upon return, had to walk in the rain.
Barbara W.Parking was an issue and the speed of the process is ponderous. The speed of returning the vehicle was worse when attempting to use the online option. That could not be more poorly designed.
LOUIS G.Good
Dong C.TO MUXH TIME THEY TOOK ME IN THE OFFICE WHEN I DROP OFF THE TRUCK .
Jaime G.