Customer Reviews for Neighbors Auto
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Neighbors Auto
Daniel M. on
Friendly people, easy access
DANIEL T. on
It was ok, the office needs renovation
MANU J. on
awesome people.. definitely going back to them
Barbara W. on
Barry always professional, utilized a van three times, very clean.
Gay C. on
My dissatisfaction was with Uhaul to assume I would want to rent a truck 13 miles from the location closest to my home. I feel this is an effort to overcharge customers. I was charged for 30 miles @ $1.39 per mi. I only used 4 miles for my move, the other 26 miles was for picking up and returning the vehicle. This is outrageous, particularly since I reserved in advance. The customer service rep who secured my reservation NEVER mentioned that there was even a possibility of picking up the rental outside of my zip code.I I would never have agreed to go 13 miles away ! This was inconsiderate and a mechanism for overcharging the customer.
patricia b. on
Courteous; friendly service.
Barbara W. on
I did not want CDW coverage when I made the reservation, yet I was charged this fee. No parking available for my vehicle, had to walk two blocks to and from, upon return, had to walk in the rain.
LOUIS G. on
Parking was an issue and the speed of the process is ponderous. The speed of returning the vehicle was worse when attempting to use the online option. That could not be more poorly designed.
Dong C. on
Good
Jaime G. on
TO MUXH TIME THEY TOOK ME IN THE OFFICE WHEN I DROP OFF THE TRUCK .
Miguel B. on
I usually rent from eagles in newbridge in east meadow, ny; but this location is the only one that have the size needed, Jeff helped me out and was very pleaseant; the only thing i would change is the payment flexibility, booking with a card and then decide to pay with a different one, i preffered to pay with cash but that wasnt available either; you must use the same card you booked it with! Other than that a very good experience.
James L. on
Excellent service
Gregory M. on
I "inconvenienced" the staff by dropping the truck off at this location. They were rude and took over 20 minutes for Complete the drop off. They asked for the card I used to pay the previous day and did not tell me I was being charged more fees! This was the worst experience I've had with uhaul and makes me not want to use uhaul in the future. For the amount of money I've spent it was not worth using this company.