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James A
Customer Reviews for Neighbors Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Big mistake going there! Do better U Haul!!!!!!!!!!
Mark CNothing
Edward MWas not happy with the $50 late fee was never aware had to return it at a certain time.
Alex OGreat service!
Ruben RBarry was very helpful and nice
joseph cBarry, who I dealt with at this location, was EXCELLENT! He was courteous, knowledgeable and very helpful. That type of customer service is rare these days.
Joseph OI rent Uhaul van from this location most of the time and do services for my car and van at the Neighbors Auto in Hempstead. Mr Berry is the best.
SANDESH NAmiable and helpful staff.
Imre LAlthough the windshield has a crack when picked up the truck was clean and ran well.
Deidree LBarry is great abd Neighbors Auto is the place to go
JEFF SWhat i don't like is the over charges, when I made my reservation, the price was,$44 and changes, they charge my card twice, over $200 for les than 10 miles!definitely I would rather go to normal rental car than uhaul.
Frenel DTruck had 112,000 miles on it. Engine was knocking like crazy. Transmission was dragging. Only put 35 miles on it, thank God I made it. Glad I didn't have to go on a highway.
Joseph CThe truck was filthy dirty with candy wrappers, dirty t-shirts, papers, dust, dirt, etc. The ignition is not working properly. The inside of the truck was dirty and smelled like urine. Horrible
Mariya KWhen I pick up truck east meadow, guy very gentle very nice explain to us. Thank you so much.
abdullah oGreat experience
MOISE JNo room for improvement , Neighboors Automotive was great
JOHNG BHad to wait 20 minutes for the truck. Windshield was filthy, engine made a lot of noise, AC was poor and wasn’t allowed to leave my car. To top it off I reserved at a different location and somehow had to go to this place.
Brian HI walked in, no appointment, no problem. Made a stress-filled day of moving just that much easier. Front office man was a very standup, straightforward dude. Would use this location again.
steven bThey were so accommodating and explained everything so well. The gentleman I dealt with was so funny and very nice. I would highly recommend this location as the truck was there when I arrived to pick it up, it was clean and had a full tank of gas. All went great!!!
lainie hWait too long, not so friendly
wong cThere should have been a site closer to me to pick up my truck
John JBuddy was very abrupt and impatient. When asked questions his answer was in the form that we should know the answers. Literally while standing in the office waiting to be served because somebody walked in after us and was was served first they were returning they got priority status I guess you’d call it my daughter went on yelp and gave him a terrible review … He also said since they weren’t open on Sunday that I could talk with her vehicle anytime as long as it was there before Monday morning and I said is not gonna charge me more than a day and he said it would flint. when I returned it I was double charged by the U-Haul app Check now waiting over an hour for a return call to have a fixed
Irene rThe owner of that location was great, would recommend to all for the business
James BOwner was arrogant, inattentive and unprofessional. Next time I’ll wait until another location has what I need before going to him
Luis SFor the location renting the truck, having more moving supplies available. Such as boxes tape etc. this location didn’t have a great supply selection. But overall, ok place.
AMERICO IApp/website is very difficult to use
Jason CVery very old place with a rude , aggressive owner
Angelica BThe man at neighbors auto could of came out and looked over the vehicle with not just here is the Keys’s and the truck is over there he didn’t seem to want to be bothered renting a truck I will never go there or recommed this place
JASON TPickUp Location was PERFECT.. Professional, Efficient, Personable, Flexible..
ALBERTJ SThe man at location was very friendly and helpful
LAWRENCE BThe owner who I was dealing with was extremely rude from the start I made a shirt on way trip considering I lived not even a block away from the u haul he told me to get gas in the truck with a receipt I said that was fine. I realized on my way back that the gas tank was still on full I went to call him explaining to him I needed it for a very short 10 min ride to my location that the gas was still on full he went to cut me off and said get gas anyway and bring me the receipt. When I went to do this the gas spilled out all over me bc like I explained to him IT DID NOT NEED IT !!!!! I’m in the car business for over 20 years I know when the gas meter has moved and he should of known being a mechanic…. Guy at the neighbors automotive completely unprofessional and disgusting inside. But I guess for my cheap trip and rental whatever i was desperate but will never recommend
STEPHANIE G1. Vehicle back up camera and USB charging outlet including radio was not working. 2. When filled up the fuel and dropping it off. Guy From workshop ask me receipt for fuel or he will charge me $30 charge. When I told him I rent uhaul quite often and I have never heard of this ever before than he said that he have his location policy that he requires gas receipt other wise $30 charge. I told him he can charge me but I will call uhaul and never use the company again. Than he said he will not charge me the fee. I am very disappointed from this location. This is very unfair that each location have their own policies.
SUFIAN RHe just asked for the keys, and told me he will email receipt, didn't even look at the truck or check the amount of fuel in it. I picked it up with a 3/4 of a tank, so I returned it with the same. But nobody checked.
RANDY RVery easy process. Would definitely use this location in the future if I need to rent a Uhaul again.
MICHAELJOSEPH JThe truck had a bad smell and they don't have a good deal
DIEGOEMMANUEL CI just dropped off my rental after hours. It was well lit and easy to drop off the truck.
DAVID LNothing
ANDERSON KJeff was super nice
THERESAL PKeep it up 👍
Sher SThe guy Barry was extremely helpful with assisting me in which roads I could navigate to make the move. Staff backed the truck out for me and even did a COVID wipe down after he got out.
KEVINA BIf a customer rents a vehicle to pick up at a location on the day it was promised for the equipment that was chosen and it is held with a credit card, then the Corporation needs to hold that vehicle at that location,. I received an e mail when i landed after flying 1000 miles thru 3 airports to get to my destination that the vehicle I paid for and set up to pick up was no longer available and I would have to travel 120 miles to a different site to pick up what i ordered ahead of time months in advance. Then your Corporate CSR Department made me feel like they were doing me a big favor to hold a truck 120 miles from my location that if i wanted, I had to go get. THAT IS IRRESPONSIBLE AND UNPROFESSIONAL. Your firm simply made a commitment and did not hold that commitment. The vendor that helped me bailed me out, NOT U - HAUL CORPORATE. Your top management team needs to re-evaluate how it does business and how committed you are to servicing your customer base. An absolute nightmare for me stuck with a kid moving out of a house 600 miles away from home and the equipment I planned for and rented weeks, months in advance was not available. WAKE UP CORPORATE!!! Commit and hold your commitment.
STEPHENSCOTT E