Customer Reviews for Neitzel Hardware
(U-Haul Neighborhood Dealer)

1,011 reviews

11208 E Lewis St   Wichita, KS 67207
(1 block North of Kellogg on Greenwich Rd)

(316) 685-0851

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: Closed
Special Operating Hours
  • 5/27/2024: Closed

Services at this Location:

Contact Us

(316) 685-0851

11208 E Lewis St
Wichita, KS 67207
(1 block North of Kellogg on Greenwich Rd)

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: Closed
Special Operating Hours
  • 5/27/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Manny M 
Rating:
5.0

No improvement needed! Much much better experience than the last rental!! Kudos to Neitzel Hardware for job well done. Highly recommend them

Della D 
Rating:
5.0

Customer did not leave a comment.

John D 
Rating:
5.0

Customer did not leave a comment.

Hang M 
Rating:
5.0

N/A service was great

Christopher C 
Rating:
5.0

Customer did not leave a comment.

Louis K 
Rating:
5.0

Customer did not leave a comment.

Steve K 
Rating:
4.0

Improve the APP so it actually works for checking in and out and not force you to call and be on hold for 20 minutes taking time off your rental.

Jennifer B 
Rating:
5.0

Customer did not leave a comment.

Carlos S 
Rating:
5.0

I rented from them twice and I had an excellent experience both times. I will rent from them again if the need arises.

John B 
Rating:
5.0

Customer did not leave a comment.

steve e 
Rating:
5.0

CUSTOMER SERVICE WAS GREAT. EASY LOCATION TO GET IN AND OUT OF. FRIENDLY AND FAST

shannon G 
Rating:
5.0

Customer did not leave a comment.

DAVID U 
Rating:
5.0

This location was very simple to access and had great customer service. I loved that it was so close to the corner of Kellogg making it quick and easy to get on the highway. My experience was easy with no stress.

Rebbecca B 
Rating:
5.0

Larry and Jesse were very helpful and always friendly. I will continue to recommend them to others and use their facility again in the future.

allen s  |  Overall Experience 
Rating:
5.0

Jessie and Larry were both very helpful

Harold H 
Rating:
5.0

Customer did not leave a comment.

Chris P 
Rating:
5.0

Great experience. Guy was knowledgeable, and personable. I’d recommend using for all your U-Haul needs. Good selection of rentals.

Christopher L 
Rating:
3.0

Only location in town. Nice kid on the desk. Your system to not give them much leeway.

Mark M 
Rating:
4.0

Maybe get him a little more trained staff that are proficient in technology and using your computer system. But other than that it was great working with the old fellow!

Timothy S 
Rating:
4.0

Customer did not leave a comment.

Kenneth t 
Rating:
5.0

Customer did not leave a comment.

Mike C 
Rating:
5.0

Customer did not leave a comment.

Greg F 
Rating:
5.0

Great please to rent, I was in and out very fast!

David U 
Rating:
5.0

Customer did not leave a comment.

Travis G 
Rating:
5.0

Customer did not leave a comment.

Sean C 
Rating:
5.0

Customer did not leave a comment.

clarence d 
Rating:
5.0

Customer did not leave a comment.

Amir R 
Rating:
5.0

Staff is super helpful !!!!

john m 
Rating:
5.0

Everything was fine, quick to pick up and to return.

Arthur F 
Rating:
5.0

Customer did not leave a comment.

Michael C 
Rating:
4.0

Customer did not leave a comment.

SADIE M 
Rating:
5.0

Customer did not leave a comment.

tammy t 
Rating:
5.0

Always a real pleasure!

Kent R 
Rating:
4.0

Customer did not leave a comment.

STEVEN E 
Rating:
5.0

Customer did not leave a comment.

Andrew B 
Rating:
5.0

Always great customer service!

david E 
Rating:
5.0

Excellent on everything

Alan H 
Rating:
5.0

Customer did not leave a comment.

Tuan T 
Rating:
4.0

Customer did not leave a comment.

Tuan T 
Rating:
4.0

Customer did not leave a comment.

Thomas E 
Rating:
5.0

Customer did not leave a comment.

BJ F 
Rating:
5.0

Attendant was very helpful

Christopher P 
Rating:
4.0

Customer did not leave a comment.

Jeffrey H 
Rating:
5.0

Very nice experience.

Shelly P 
Rating:
5.0

Great customer service, the equipment was clean and ready to go.

Randy G 
Rating:
5.0

Best and easiest location I have ever rented U-Haul equipment from. Have rented truck once and trailers twice in last 2 months and they are great.

RANDY B 
Rating:
5.0

My original reservation was with Advanced Packaging in Wichita, KS. When I arrived to pick it up, they were closed for the weekend!! I NEEDED that trailer to get my things from Wichita to Denver. Advanced Packaging had NOT given me any indication, throughout the reservation process, that they would be closed for the weekend! What a lousy way to do business. Advanced packaging had given me every indication that my trailer would be available for pickup when I requested it. Very poor way to run a business. Thankfully Neitzel Hardware was able to rent me a trailer.

Steve L 
Rating:
4.0

Customer did not leave a comment.

Nick C 
Rating:
5.0

The truck shifter is very loose and the truck is constantly beeping when the door is opened.

Jeremy C 
Rating:
4.0

Customer did not leave a comment.

William N 
Rating:
5.0

Customer did not leave a comment.

Wesley W 
Rating:
5.0

Customer did not leave a comment.

Wesley W 
Rating:
5.0

The guys at the store were great. The van itself had a lot of dirt in the back, and was not very comfortable to drive.

Justin B 
Rating:
5.0

Customer did not leave a comment.

Michael K 
Rating:
5.0

We are very satisfied!

susan l 
Rating:
5.0

I have rented here at least three times always excellent friendly service

Michelle H 
Rating:
5.0

These guys are great to work with

SCOTT M 
Rating:
5.0

Neitzel is hands down the best location ever. I’ve rented with Uhaul many times, several at this location if available and the experience is amazing. Friendly, professional, helpful, kind folks.

Denise E 
Rating:
5.0

Very friendly and helpful.

Alan B 
Rating:
4.0

Customer did not leave a comment.

BRANDON C 
Rating:
5.0

I took the truck back over 1/2 of the tank about 10+ gallons of gas is more than the required 3/8 & I sure do hope he changed that before the he rented it out to another Customer. I do have my own credit for that since I was watching the gas gauge & it did not move from 174 miles to empty until I started the engine it was at 296 miles to empty. Thank you Neitzels for helping with a ride back to Andover & all of your Human Relations-Greatly Appreciated! Stay Healthy!!!

Laura J 
Rating:
5.0

Customer did not leave a comment.

Abdelali E 
Rating:
5.0

Quick, easy and very friendly to deal with!

Claude C 
Rating:
5.0

Nothing at all. Everyone I dealt with was as friendly and helpful as could be!!!! Wonderful people!!!

ANITA P 
Rating:
5.0

Customer did not leave a comment.

ron h 
Rating:
5.0

Customer did not leave a comment.

lynn r 
Rating:
4.0

The equipment was fine, EXCEPT the gas tank was emphatically NOT full.

Marguerite D 
Rating:
5.0

Great Workers

STEVEN B 
Rating:
5.0

Customer did not leave a comment.

Elizabeth H 
Rating:
5.0

Customer did not leave a comment.

Randall C 
Rating:
5.0

Customer did not leave a comment.

Mark C 
Rating:
5.0

Customer did not leave a comment.

Steven R 
Rating:
5.0

I can’t think of anything you could do to improve. Everything went very smoothly. I made a reservation for the van and picked it up an hour later, and then returned it two hours after that. A fair charge for the rental and the mileage rate.

Terry O 
Rating:
5.0

Customer did not leave a comment.

bruce b 
Rating:
5.0

They were very helpful with hooking up the trailer and explaining how things work! Definitely had great experience!

Michael A 
Rating:
4.0

Customer did not leave a comment.

William G 
Rating:
5.0

This was a very easy rental. I will use this location again.

Randall L 
Rating:
5.0

Dropped it off after hours but there was a spot open to park the trailer in.

DONALD F 
Rating:
5.0

Customer did not leave a comment.

David B 
Rating:
5.0

Fantastic customer service. They even had the truck cooled down for me.

Smimtiaz S 
Rating:
5.0

Customer did not leave a comment.

William H 
Rating:
5.0

We have used a lot of uhaul locations but this one is by far the most convenient, well kept, tank always full and process made easy. Highly recommend.

Haley F 
Rating:
5.0

Larry was very helpful and professional in helping me with multiple U-Haul rental returns. I would recommend Neitzel hardware to anyone for their U-Haul needs. Thank you.

Cory S 
Rating:
3.0

Customer did not leave a comment.

Tim T 
Rating:
5.0

Customer did not leave a comment.

MIKE M 
Rating:
5.0

Customer did not leave a comment.

JIMMY C 
Rating:
5.0

Customer did not leave a comment.

Marsha H 
Rating:
5.0

Customer did not leave a comment.

Jacob H 
Rating:
4.0

Not just this location, but Uhaul overall - have the customer bring back the unit completely full of fuel. Partial tanks and trying to guess how much to add is a pain. Do like most car rental companies and have it returned full. All companies that don’t require a full tank do is charge for the fuel, but don’t take those charges and pocket the money but don’t fill the tank.

Brian K 
Rating:
5.0

Mobile check in process is terrible. I quit after 5 or 6 steps and went inside. Once I went inside everything went fine.

Todd T 
Rating:
4.0

I got there late but only waited a few minutes to check out.

Charlene M 
Rating:
5.0

the cab had a faint urine odor but was clean and well maintained otherwise

Robert W 
Rating:
5.0

Customer did not leave a comment.

Kent R 
Rating:
5.0

The checkout and check in process was painless. Truck was fairly new, clean and ready to go. It made a very long day (700 miles plus unloading) go very well. Thanks!

Anthony P 
Rating:
5.0

Customer did not leave a comment.

dolores Z 
Rating:
5.0

This location is always friendly. I have rented from them in the past and have always been treated very kindly.

Martin G 
Rating:
3.0

Customer did not leave a comment.

Kristen B 
Rating:
5.0

Customer did not leave a comment.

Alec D 
Rating:
5.0

Customer did not leave a comment.

Gregory W 
Rating:
4.0

The trailer was well worn.

wayne s 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top