Customer Reviews for Neitzel Hardware

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Neitzel Hardware

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Creston C.
Rating:

Customer did not leave a comment.

Prakash A.
Rating:

Customer did not leave a comment.

Edwin B.
Rating:

Great customer service.

Joelle R.
Rating:

The gentleman were great and helpful.

Allen F.
Rating:

The people at Neitzel were great to work with. Very helpful and nice. The Uhaul system was not functioning well that day though. No fault of Neitzel's though, they were great.

Gregory P.
Rating:

Neitzel hardware is my favorite place to rent from, I have used them for years and would recommend them

Shanti L.
Rating:

Customer did not leave a comment.

veronica E.
Rating:

Customer did not leave a comment.

veronica E.
Rating:

Customer did not leave a comment.

veronica E.
Rating:

Customer did not leave a comment.

Gary S.
Rating:

We gassed the truck up for the next customer and had a quick drop off. Trip back and forth was problem free. Thank You!

Gregory P.
Rating:

Customer did not leave a comment.

michelle A.
Rating:

Customer did not leave a comment.

Betty B.
Rating:

I didn't care for my drop off location, but it all went fine.

John K.
Rating:

I had no issues with the pick up site and or drop off site. My problem was with road site assistance or should I say lack there of. I blew a tire out side of Birmingham al and I was on the phone with them off and on which ended in no one showing up for over 7 hours. Being stranded on a high way with a medical condition and no help is unacceptable. Especially when I paid for it. I ended up having to drive the trailer to the milbrook uhaul as is and couldn't even use it like I needed. I rented it for a week and paid over $700 and couldn't even use it. I hope something is done about this because I am very unhappy with this whole ordeal.

MARK B.
Rating:

Customer did not leave a comment.

KENNY N.
Rating:

They were very nice and worked with my tight schedule and provided work-around for my truck needs. Thank you.

jonathan B.
Rating:

Great guys.

Mike J.
Rating:

Customer did not leave a comment.

Jason G.
Rating:

Customer did not leave a comment.

JEFFREY B.
Rating:

Customer did not leave a comment.

KIMBERLY J.
Rating:

The truck is very nice, want one now. :)

JIMMY C.
Rating:

Customer did not leave a comment.

Laurie P.
Rating:

Customer did not leave a comment.

patrick G.
Rating:

Customer did not leave a comment.

Britt D.
Rating:

Customer did not leave a comment.

JOHN B.
Rating:

Customer did not leave a comment.

JAMES H.
Rating:

Customer did not leave a comment.

Tynece M.
Rating:

Customer did not leave a comment.

Nicholas D.
Rating:

Customer did not leave a comment.

kathryn R.
Rating:

Mr Neitzel ws very professional!

MICHAEL D.
Rating:

Customer did not leave a comment.

Melanie R.
Rating:

I was able to pick up the vehicle, a pickup, earlier than scheduled which helped. The price was the best I could find. For the difference I will drive a UHaul billboard! Thanks

Michael E.
Rating:

Fast friendly service

Richard N.
Rating:

This was a nice trailer. It towed smooth and stable. But you could reduce the number of online emails to respond to during the rental process.

BRUCE W.
Rating:

Friendly customer service.

Jack P.
Rating:

Customer did not leave a comment.

Kyle W.
Rating:

Customer did not leave a comment.

Jimmy C.
Rating:

Exelent service I do again for sure

Mark T.
Rating:

Customer did not leave a comment.

Andrew C.
Rating:

Customer did not leave a comment.

Galen N.
Rating:

They were very friendly and professional. We would highly recommend this place to anybody that wants to rent a U-Haul. Everything went smooth and perfect.

Keith C.
Rating:

Customer did not leave a comment.

jeffrey C.
Rating:

Customer did not leave a comment.

Mike S.
Rating:

Inside of the box was some leftover trash and in the cab there were sunflower shells. I've rented a few and always told I'll be charged if it's dirty when I bring it back. So how's it work if it's dirty when I get it?

Lori P.
Rating:

Customer did not leave a comment.

Dennis T.
Rating:

Customer did not leave a comment.

Todd L.
Rating:

Customer did not leave a comment.

Timothy L.
Rating:

Very friendly staff made it easy.

Ray S.
Rating:

Customer did not leave a comment.

Carolyn C.
Rating:

Very nice service!—Help was exceptionally courteous. Inside of cab was not real clean but could be overlooked because of friendly service. Only real complaint is I had to move my daughter home from school on short notice due to corona virus shut down and I was charged $370 for a cargo van which I had for 2 days. Even though the Cargo Van worked very well, the price was high.

andria B.
Rating:

Have more than 1 person working the store at all times.

Andrew W.
Rating:

Customer did not leave a comment.

Shawn M.
Rating:

Great overall customer service, very helpful!!

Benjamin R.
Rating:

This was my first Uhaul experience and I have to say it was phenomenal! The owner was super friendly and helpful! I will 100% use their services again in the future!

LeAnn R.
Rating:

Customer did not leave a comment.

Tran H.
Rating:

Better service ...

Chris R.
Rating:

Customer did not leave a comment.

Nathan K.
Rating:

Customer did not leave a comment.

matt B.
Rating:

Customer did not leave a comment.

Brandy J.
Rating:

Gentlemen were so very helpful and kind. Make everything very easy and smooth! Thank you for all your help!

Bradley B.
Rating:

Customer did not leave a comment.

Craig S.
Rating:

Customer did not leave a comment.

Richard P.
Rating:

Customer did not leave a comment.

Laura J W.
Rating:

Larry was GREAT Human Relations Customer Service...

Ryan K.
Rating:

Customer did not leave a comment.

Michael B.
Rating:

Customer did not leave a comment.

Judy B.
Rating:

Customer did not leave a comment.

Lori P.
Rating:

Customer did not leave a comment.

James M.
Rating:

I dropped the trailer when the dealership was closed.

David C.
Rating:

Customer did not leave a comment.

Gorden M.
Rating:

Best U-haul people I have ever worked with. Go beyond helping out.

jim L.
Rating:

Customer did not leave a comment.

Greg L.
Rating:

Customer did not leave a comment.

Darrell H.
Rating:

Customer did not leave a comment.

david B.
Rating:

Everything was easy I plan to do it again in the next few weeks!

Symone R.
Rating:

Customer did not leave a comment.

Jesse E.
Rating:

This location was chosen after a couple of hours at another location trying to rent a trailer. The agent was exceptional Uhaul's system was a nightmare. In the end, I received a trailer that met my need and the people that I dealt with worked hard to make sure I was taken care of.

Anthony K.
Rating:

Older and needs a refresh

Christopher R.
Rating:

Customer did not leave a comment.

Hung L.
Rating:

Customer did not leave a comment.

Joseph M.
Rating:

Customer did not leave a comment.

Hunter M.
Rating:

Customer did not leave a comment.

Gerald L.
Rating:

Outside of a Uhaul computer system issue all went well.

SETH O.
Rating:

Customer did not leave a comment.

MARVIN F.
Rating:

Make sure to put the appliance dolly in the back.

John C.
Rating:

Customer did not leave a comment.

Tomas F.
Rating:

The gentleman at the store was great. Please give him a raise.

Misty H.
Rating:

After all the hassel and cancellation of two reservations. The truck had a severe shake between 30 and 70 mph.

Scott J.
Rating:

Customer did not leave a comment.

ryan B.
Rating:

Customer did not leave a comment.

ryan B.
Rating:

Customer did not leave a comment.

Joyce H.
Rating:

You guys are awesome! No issues.

John L.
Rating:

Customer did not leave a comment.

Richard B.
Rating:

The only thing I would fix is to make sure the vehicles have more gas in the tank.

Jeff E.
Rating:

Very friendly and knowledgeable personnel! Would recommend to anyone looking to rent

Stanley L.
Rating:

Customer did not leave a comment.

Belinda W.
Rating:

Customer did not leave a comment.

Sam J.
Rating:

I dropped off my truck and trailer at night. So, I can't really comment on this location.

Clinton L.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top