scott Z.
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Customer Reviews for Nelsons Ace Hardwre
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Nelsons Ace Hardwre
William M.
The truck was not cleaned after it's previous trip from AZ. It was covered with road dust and bugs. The interior was sticky and had the remains of food goo from a long trip. Kind of scary in the era of COVID. I spent two hours virus cleaning before my journey (and I'm not a neat freak)!
ESMERELDA C.
I had a great experience! It was very easy to rent the U-Haul. Thank you guys!
robert B.
always glad you're there when I need you
Jefferey C.
I rented guys off your website to help unload. They were three and one half hours late with no real explanation. I wouldn't reccomend this service for anyone.
Lori P.
Keep up the excellent customer service!
Michael E.
None
Leslie R.
Fantastic customer service. Truly went above and beyond
Sandy T.
Nelsons Ace Hardware provided excellent service. He was professional and courteous. We arrived early and he took care of everything including compensating for your automated reservation issues.
Juventino O.
No issues, the person at the desk was very helpful and made the experience easy.
James W.
Nelson stores and service are too notch. The truck was Uhaul expected condition.
Claudia L.
the truck felt extremely forced, the previous truck I rented had a smooth ride and felt easy to drive. this truck didn't. the gears didn't go in on time and forced the rpms and I'm sure caused more gas usage. it felt as if thought the transmission on it is going out. other then that awesome !
Sherri M.
Keep on doing what you are doing.
Richard M.
Service was great !
Paul D.
Drop off smooth as silk. Very helpful staff!
Jared C.
There was broken glass all over inside the storage area of the truck. Gas was only 1/4 filled and oil light was on.
Tristan B.
Regular maintenance on the trucks would he nice, I have had repetitive problems with uhaul, but the GM (Javi) at the location I pick up from has helped me every time.
James H.
Staff showed up early to check the vehicle out to me in person. It was above and beyond. Great service.
John S.
Friendly and fast
Rachel V.
Nice quick and easy with great customer service!
anthony B.
Everyone was really nice.
Ronald S.
excellent facility - very friendly, clean, helpful staff
tamara P.
Wonderful experience.
JAVIER R.
None, pretty easy process
Mike F.
Nelson's Hardware store was perfect customer service. Although The Apparent “QUICK†pickup through the online was NOT AT ALL QUICK OR EASY TO FOLLOW. Horrible in fact except for the young man named Mike.
Jill L.
Rob is great in Selma. I'm happy. I arrived at my destination some 300 plus miles away, safe and sound. Uhaul did well on gas considering the thing was packed full.
Brent D.
The lot for the mobile pick up was accross the street from the main uhaul building and made it difficult to find the truck. Other then that it was very easy.
john H.
Your Customer Services Center Sucks!! . I will Not go threw Web site again . The Prices on Web site was not what deal showed on a Flyer at store I will go threw a Dealer or on Site First . Persons on Phone were very Rude, The truck was ok . Need to have things Fits on It . the person at the Dealer was So helpful. It would be the Only Reason that i would Rent again From U haul. John Hamada 559-352-8415
Jim B.
The truck ran extremely bad. Only got 2mpg and had an exhaust leak in the cab so I had to have both windows down the whole drive.
sharon B.
The POS could have been a bit more knowledgeable and nicer in being a customer service representative.
jose M.
Very gentleman, easy in and out.
John C.
It was neccessary for me to wash and clean the windows & cab. The F650 Superduty Ford Truck had outstanding performance.
RENA A.
I looked the truck over for nicks and dents and found none HOWEVER I did not look up high and there was a large scrape that was found when I dropped it off. Thank heavens I had taken out ins!
Jeannette M.
Nothing
Christeen A.
The windshield was dirty, the inside cab was dirty but the inside truck/hauling area was quite clean. The truck drove well and I had no issues. This UHaul facility was very nice and the people were nice. This is my UHaul rental facility of choice. I just think the vehicle itself could have been cleaner.
Chris H.
Make sure truck is mechanically inspected before handing the keys over. My truck broke down twice and it took me 16 hours to go about 180 miles
BILL P.
Excellent service. I would definately would recommend this location!
michelle M.
Very friendly and helpful.
Sylvia C.
Great customer service.
TOMMY T.
GREAT FAST
KENNETH GREG T.
Great customer service at Nelson's Ace Hardware. The truck we rented was clean and very well maintained
Rosa M.
Poor customer service by phone representatives. Lack of knowledge about uhaul.
Linda C.
Very helpful!
Mark V.
Great service. In and out in under 20 minutes.
stephanie M.
Have moving blanket in uhaul.
Camillus U.
Location was not easy to find
Donna S.
We registered online AND checked in, yet when we went to pick up the trailer, they did not have any of our information and we had to do it all over again. Really frustrating! Not impressed with U Haul's reservation process when you do not forward the info to your dealers!
elizabeth A.
A 2-wheel dolly instead of flat with no rope.
DENISE B.
Always have great customer service.
Leah T.
Great experience. Keep up the good work.
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