Customer Reviews for Neon Sun Tanning
(U-Haul Neighborhood Dealer)

Rating:

3.0

The location was not the issue for me. The location of the U-Haul was convenient in regards to my moving locations. However, the app and self-check- in option was VERY annoying. Self check in on the app took forever to be approved and I had to call and talk with a representative to get it approved and it was because the app wasn’t working!! Not only that, but once I finally did get checked in, the website asked me to confirm mileage on the truck, and confirm gas tank range BEFORE giving me the lockbox code to get the key for the truck! How am I supposed to confirm that information without the key?? Overall the process should’ve taken me 15 min to pick up the truck and it took an hour. It definitely made me question ever using U-Haul again… I do hope this issue will be fixed in the future! The app needs to be fixed immediately. Overall the location 5 stars- lady was super nice and helpful when I returned it later U-Haul themselves— 1 star

Rating:

5.0

Nice place friendly employees

Rating:

5.0

Great service as always

Rating:

5.0

Nothing at all great service highly recommended

Rating:

5.0

Movers were amazing, very efficient and reasonably priced. I would 10 out of 10 recommend.

Rating:

3.0

The location was fine. The problem was the 24/7 sight and app kept crashing. It took us over an hour to get the key out of the box. I will never use that

Rating:

5.0

The cargo area was a little dirty but not a deal breaker. Would rather it be a little dirty than to have to pay a bogus cleaning fee. I did sweep it out before returning. But this location was able to accommodate me in less than 5 minutes after the original location messed up and the staff was hard working and friendly. I accidentally left my wallet in the vehicle and had to retrieve it an hour later without a problem. Crisis adverted.

Rating:

5.0

Johnny helped me after we had ended up on a street with a similar name and that ended up taking us way further than what miles we were allotted. Thank you for saving us. Just moving to the state of Ohio and with no family around it has been such a blessing.

Rating:

1.0

The drop off location was difficult to find. It was based out of a tanning salon but the trucks were to be dropped off elsewhere with the drop off box in a hard to find location. The instructions said to call when we got to the town and when I called the number was out of service. Overall, a very frustrating experience.

Rating:

5.0

Neon Sun Tanning Sends you to the real dropoff which is in a grassy field way behind in the third aisle a place called Trees. Then you go to the second aisle behind Trees to drop the keys in a U-Haul orange box on a pole and the box is like 3x5x3 on a four foot pile with U-Haul stickers on it. This is to hopefully help others find it. Was not too hard but no one can tell you anything about it or where it is at. Do not ask the beverage store they are not associated to U-Haul. Good rental overall. Cleveland to bellefontaine in 11 foot tall truck cost 51.00 in gas at about 3.30 gallon rough.

Rating:

5.0

We could not park the truck there. She had to give us directions to park it at another location.

Rating:

1.0

We had a terrible experience - arrived at our reservation time to be told someone should have called to let us know our truck had not been returned and was not there. Spent over 2 hours waiting for truck to be returned and for the check out process before we could actually get our rental. Unable to check in previous renter, had to keep reentering our info and then unable to check us out, unable to print contract and just wanted us to sign a blank page. Return was no better. All links/emails said to return to Neon but Neon wanted it returned to a different site which was stressful and frustrating. After 45 minutes and moving truck 2x, we never could get check in online completed and had to hunt around back and get out of car to find drop box at 2nd location then they called us next day to inform us we had not returned the vehicle to the right location. We had, it was a different renter who had left another truck at their location which was what the directions were in all the links. Our whole day was completely changed and messed up because of all this. We would NOT recommend using this location, drive further if necessary to save the stress/frustration. It seems like this is just an extra money maker for this location and not an experienced or appropriate facility to provide u-haul services. There seemed to be no options to try if the process wasn't working correctly. The girl checking us out did her best and was trying to fix things but she ended up being just as frustrated as we were with the whole process.

Rating:

1.0

Drop off was a joke 2 different places and couldn't locate key drop, like finding a needle in a haystack!

Rating:

3.0

The vehicles are not actually located at the address listed. Had to go to address to access share 24/7 then had to travel approximately a mile away to pick up truck. Then the reverse to drop off. I found this very frustrating and inconvenient.

Rating:

2.0

Pick up location is different from what website says. In order to pick up or drop off you have to go to the website location, then drive a mile down the road to pick up the truck. Also, due to this the mileage and gas levels are incorrect.

Rating:

4.0

Everything was fine..

Rating:

1.0

No dropoff box

Rating:

2.0

App told me to drop off at 232 Patrick Ave., Urbana Oh. An attendant, luckily, caught me and told me the real drop off is behind Tree’s drive thru. It wasnn’t evident where key drop off box was; had to hunt for it.

Rating:

5.0

Not a thing

Rating:

1.0

There were so many issues with the system trying to rent this vehicle

Rating:

1.0

This is the 4th time we’ve rented this location. 3 times we rented trucks & this time we rented an appliance dolly. We returned the dolly on the 29th, the day after we rented it. Yesterday & today we received phone calls that we didn’t return it. All kinds of questions were asked, who was the employee, what time, etc. Yesterday I was told it would be taken care but today I was told they’d have to check her cameras. Once might not be too bad, but this happened the last time we rented a truck too. I don’t know if it’s the computer system or the staff at this location but I don’t think we’ll go back. I’d rather pay more & rent from a company that doesn’t accuse people of stealing their equipment.

Rating:

1.0

Was charge $76.00 at the beginning App told me the wrong drop off location at the start of the drop off process and then afterwards told me a different location so I took it to the location which they wanted it parked in this grassy area got the truck stuck had to leave it there for risk of tearing it up I was able to talk to one of the guys who’s said he works on them and he told me to leave it there 2 days afterwards I was charged $16.00 for miles I’m assuming and then Today I was just charged 93.95 basically double charged for a truck I used in town and kept it in good condition aside from THEIR drop off point being in a poor location Will not use uhaul again because they just stole an extra hundred dollars and their customer service team told me I would have to wait for a few days for the amount pending to be fixed? I never asked for you extra money to just be held up thanks for messing up my money uhaul

Rating:

5.0

Change info that CSRs have... I called with a question that a CSR said I could do, but after speaking with representative in Urbana, the info the phone CSR relayed was completely wrong...I was not able to pay cash for my rental. This did NOT affect my score for the location, just left me with a sour taste for the CSR who gave me the wrong info.

Rating:

3.0

Wasn't clear that the key and truck drop offs were in two different locations

Rating:

1.0

Scheduled a mobile pick up so I could start my day off early. A few days before my reservation day someone called to tell me that there was a different pick up location than what was agreed on. 2 days later I receive another phone call where the woman seemed confused and had all the info incorrect ( pick up locations , times , ect ) she didn’t know how mobile pick up worked and I had to change my pick up time by an hour to make it more convenient for them. Get there and have redo all my information that I already filled out online. Took a lot of time and now I’m running behind. Had to drive around back to get the vehicle- clean well maintained drove great. Get back and park the truck exactly where it was when I picked it up. Get back to the office to drop the keys off when this lady told me I needed to drive this truck to a different drop off location. Frustrated I said absolutely not I had plans I was running late for due to horrible service. She calls her boss and they decide I can leave it where it is. She takes her time on the phone call, talking about everything else that has nothing to do with me, has absolutely no respect for my time, finally put the phone down and has an attitude about how the truck is parked in the back and how she has to go out and check it before I can leave. Comes back makes me wait for whatever else. No communication what so ever. I ask her can I leave now bc I checked my bank account and I already paid for it. Finally I get to leave and get on with my day. This was a disaster.. horrible customer service and absolutely wouldn’t go back

Rating:

3.0

Location is good and there's always avaibilty bits it's always an issue to get the van. Usually always takes about 15 mins minimum to get the keys even if I was supposed to use my phone to complete all the steps and get the keys it still makes me go inside to get them and the ladies inside always have a tough time figuring it out even when I show them my phone and it says I'm just supposed to go inside to get the keys.

Rating:

5.0

The man that rented it to me was very kind and gave me all the instructions because I had never rented a U-Haul before he made me feel very comfortable offered me in the the insurance that I accepted and that made me feel very good and everything went perfect I will definitely use U-Haul again thank you so much

Rating:

2.0

The ramp was broken and had obviously been fixed with just duck tape. So that was inconvenient as we had to “unjam” it everytime we used it. The alignment was off too so the truck veered right which made it even harder to drive. Our equipment we ordered (utility dolly and furniture dolly) were not in the truck. There was almost no gas when we got it so I had to put $30 in the tank. There was no option to get reimbursed for that…

Rating:

2.0

The Urbana location needs to have their staff better trained. It took me 1 hour for my reservation and when I picked it up a additional 20 minutes. The drop off point in Gadsden Alabama was very easy and the was staff knowledgeable.

Rating:

2.0

Provide correct and better accuracy of information with billing

Rating:

5.0

everything was great and people were very nice and helpful

Rating:

3.0

We only drove the truck 7 miles. Put 3 gallons of gas back in truck and still charged us $7.20 for an additional gallon of gas. Doesn't add up with only driving 7 miles. Gas meter is apparently wrong on automated system. Not sure we would use them again. Seems like a lot of gas usage for only 7 miles which equals 2 miles per gallon of gas. Something is wrong here.

Rating:

1.0

Don't rent trailers with no trailer stand

Rating:

1.0

I was not able to utilize the trailer I tented because the truck I borrowed from my mom didn't have a light hookup. I asked if I could cancel my order and the woman told me no. I went in to talk to her about a refund and cancelation three times but she wouldn't help me.

Rating:

1.0

Clearly, Uhaul is just an add-on to the sun tan business. They were not proactive at all. They just took the key and I was on my way.

Rating:

5.0

Uhaul themselves needs to make sure the trucks are fixed and properly working so the next person doesn’t get into a situation like I did. The man who had to come out and do what he could with the truck to fix it said it looked the wrong parts were put on it last time.

Rating:

5.0

So not the locations fault but Uhaul in general, we drove 4 hours to pick up a car hauler to purchase a car and was never notified of the location change, we had to drive an extra half hour away and an extra half hour back to our new location. We could have found any other uhaul along our route and not an hour total further… but we were not informed about location change.

Rating:

1.0

Dude wasn’t there. We had to wait for someone to come open the store , couldn’t get ahold of anyone to see what was going on. Several people left unhappy

Rating:

1.0

Hire employees who give a shit. I called ahead to this location to rent an appliance dolly. Getting there, I was the only customer and it took me 45 minutes to rent the dolly, making me late for my appointment. The employee had a bad attitude and said 'we were welcome to try another uhaul'. I will, and will never recommend this rep to anyone else.

Rating:

4.0

I would never recommend using online check in. ABSOLUTE JOKE!!!!!

Rating:

5.0

Staff person was very courteous and efficient. She made the process easy.

Rating:

5.0

were not told about the walk board in 15 ft. trailer. Finding it was a pleasant surprise. Our entire experience was very positive.

Rating:

3.0

Don’t charge customers $100 deposit. Make sure all equipment is cleaned.

Rating:

3.0

Truck was dirty empty cigarette pack food and trash inside cab..truck was hard to drive.front-end out of linement..customer service was fine..

Rating:

3.0

Staff was friendly and helpful. Location isn’t necessarily a reflection of store owner / operator but more so property owner which I’m sure reflects stores in that location.

Rating:

3.0

The rental experience was fine. Place was fine. Only issue I had was I had to hook up my own trailer and then bring it forward so the attendant could take his picture. As I am a customer and I am also a dealer I feel it necessary to say that according to corporate policy the attendant is the own that should have done my initial hook up. We are required to do so at our dealership. Other than that the experience was ok. I also do not understand at this location when asked attendant for his managers phone number I was refused the managers number. I was under the understanding that if a customer requests it they should receive it according to company policy.

Rating:

3.0

Thankfully, I was strong enough to pick up the trailer tongue high enough to get it onto my hitch, because there was no help available to assist me. The hitch clamp was rusted to the point that I couldn’t really tighten it up initially. I drove a few blocks, then pulled over and it had loosened up enough for me to be able to snug it up securely. That was not the fault of the rental facility, of course.

Rating:

5.0

Very friendly, helped us with a truck, dolly ,and furniture covers,,..Recommend them.. Thanks Neon Sun. URBANA OHIO

Rating:

1.0

had a reservation for a 15 ft truck but couldnt get it at my reseveration time, so have to settle for a smaller truck and spent double gas mikeage , so there went 32 dollars , funny thing is i reserved that truck for 830 am to 230 pm and it was avaioable he said it was going to west virigina, what ever, brought my rental back guess what still there, so instead of spending 70 dollars had to spend 107 wow thanks uhaul id rether use my own vehicles than ever use u again smh plus ur customer service is awful got hung up on twice after waiting 15 min first then 20 min second

Rating:

5.0

Friendly staff. Clean business inside, open late for drop offs.

Rating:

2.0

Get a business owner that will go out in the rain to check me in on return!!!

Rating:

2.0

The truck I rented was very old and the air-conditioning did not work. The trip from Ohio to Florida was thus almost unbearably hot. I would like some sort of monetary compensation for the extreme discomfort I experienced. Finally, I was directed to the wrong drop-off location in Florida, i.e. one that does not any longer exist (The Florida Candy Factory on 721 Lakeview Road in Clearwater).Please contact me regarding these problems.