I am rating uhaul as a company. I rented my truck in one location. I was called and told I had to drive 15 miles away to pick up my rental. I ordered an appliance dolly. After driving to get all rental. There was no appliance dolly. They told me to drive across town to see if another location had one. They did not offer to call first or to pick it up or to give me additional miles. Long story short, they had me go to four different locations to find a dolly and never once offered to give any sort of discount or additional mileage or anything. Extremely poor customer service.Bryan D.
Trailer Rental & Towing in Urbana, OH at Neon Sun Tanning
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Urbana, OH 43078
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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The information regarding the condition of the u-Haul was not accurate. The pictures sent to us before we drove off the lot/accepted each photo did not show the damage to the front bumper. This made us go back into the store and have the employee come out and look at the condition of the vehicle and check the fuel level (which was also wrong). The employee corrected everything but it was an extra step. Also the inside of the u-Haul was very dusty when we picked it up.JILL M.
We drove through alot of rain from Florida to Ohio. So we go in to return the truck and told them that the truck was leaking water (from the rain) in the cab of the truck and in the back of the truck and that alot of my boxes & furniture had gotten wet. Also that some of the blankets that we were retuning were still wet. This guy was so busy at Neon Sun Tanning and was the only one working so he told us it was going to be awhile before he could get a chance to look at the truck. I told him look nothing against you but I'm exhausted from this move & driving and that the truck was leaking and probably needed to be looked at so nobody else's things got ruined, and that the truck had more gas in it than it had when I took it and that here are the keys I'm NOT waiting! By this time and all the hassles & waiting & running around in Florida and now to be told I would have to wait more time and he wasn't sure when he was going to get a chance to check it out due to being the only person working. No I was NOT waiting! I'd had enough of U-haul and the companies disorganization!! I WILL NEVER RECOMMEND OR USE U-HAUL AGAIN!!!! ðŸ˜ŸBeverly L.
None of the employees wore masks in the middle of this pandemic, while a hand-written sign on the door asked any who entered to wear a mask.Steven W.
One of the friendliest and cleanest locations I've ever been toJAMES W.
My in-person rental took longer than I expected. My process was interrupted by someone calling in to make a reservation. Luckily, there were two trucks available, so I still got one. Had there only been one left, the person calling in would have gotten the truck even though I was there first, in person. I didn't like getting interrupted like that, especially since the phone call was nearly 10 minutes long. I plan to reserve online in the future. Otherwise, everything was fine.BRENDAN S.
The area that was meant for processing my pick up information ie name, address, phone number and credit card information was done in the same location other people were coming in for tanning appointments. It was a very small desk, so everyone was privy to my personal information. I my opinion there should be a separate office for there tanning business and the UHaul business.linda D.
Excellent customer service, the owner was very helpful.Jason W.
They are just starting their business as a UHaul agent. I was impressed with their caring attitude and professionalism.Joyce C.
Ended up not taking the Uhaul out of state because it would of cost to much. Price did not include the refueling. That was to be paid out of pocket separate.SAMANTHA B.
Easy online reservation process. Large easy to navigate parking lot. Desk Staff needs to continue working on her rental agreement knowledge she seemed confused about some questions that were posed. I'm sure with a little more time she will be great! Overall, the vehicle was clean and I had very little wait time despite it being a Friday on a holiday weekend.Summer Q.
We dropped the truck off Saturday 8/29 at 5p, contactless. Great truck. Will use UHAUL again for sure.Michael E.
Truck was not ready. Truck was being stored offsite and facility manager expected customers to know. With it being stored offsite, when returning, customer is expected to walk more than a block to retrieve their own vehicle. No key return lockbox was onsite so customers can't return truck unless business is open.Katie A.