Customer did not leave a comment.Allie L.
Customer Reviews for New Budget Inn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very nice guy and very helpful. Much appreciated.Jade T.
This location is very scary. It's next to a truck stop and the hotel is not a hotel. It's drifter apartments that use to be a hotel. Broken and junk furniture laying around. As a single female I didn't feel safe in the day lights.Holly G.
They were closed!!!Kenneth W.
Customer did not leave a comment.Dean M.
I was very disappointed. I requested pickup at the Richmond Indiana east side location which I never had pro lens with. Several hours before pickup I received call that I had to pickup in Eaton ohio. Therefore I had to leave Richmond to go to Eaton location at a damn run down motel in an area I was not familiar with. Was unaware that in order for me to pick up truck I had to do online pickup, taking a selfish and putting all my info in online. No one on site to help. Pouring rain and I have to go across parking lot looking for a telephone pole to find combination lock box with key inside. Then the truck was filthy inside, took pics of the filth. Had to back track and drive back to Richmond for my move then back to Bellbrook Ohio where I was moving. Wanted to drop off at a closer location but no one could help me. Had a very similar experience the weekend prior and no one to help me.Tamara H.
The cab of the truck was clean and satisfactory. The rear was dirty and had Oil on the floorBrandon K.
Drivers side wiper was terrible, NO DASH LIGHTS!!! Had to use phone to see DASH because it was dark when I was driving. Uhaul put my life in jeopardy! Brakes felt funny also.GEORGE B.
Had to call for the office to be opened to pick up our truck even while during their posted office hours. Process required two calls to another individual to work out issues. Just not a great experience for pick up.Elizabeth R.
Customer did not leave a comment.Hunter H.
Customer did not leave a comment.MICHELLE LYNN P.
I was called on a Friday afternoon 3pm- the day before our pick up to cancel my reservation I made 10 days prior!! We were moving our daughter and needed a truck- absolute crap!! No solution - just cancelled!! We had to find this location one hour from our house!!! Driving by multiple other Uhaul locations with trucks!! If I can help it - I'm not certain I will rent from you again!! And plan to share this as often and a loud as I can!! I don't expect a call back because I doubt that is in your core values!! It's a shame because the young man who actually found me a truck and the young lady who checked me out were great!!Joseph G.
Customer did not leave a comment.WILLIAM S.
Make it clear what type of place that you're going to rent the truck from. I didn't receive any furniture pads but I was charged for them and not refunded.Augustine S.
Customer did not leave a comment.Orion B.
Customer did not leave a comment.Nathan B.
Customer did not leave a comment.Arlie C.
Customer did not leave a comment.Matthew K.
Customer did not leave a comment.Sherry H.
You representative was awful. He closed early and wouldn't give any help when we had an issue with pickup.Caleb D.
Customer did not leave a comment.Whitney T.
Customer did not leave a comment.Eric A.
The truck floor was dirty. I had to clean out the inside of the truck cab. The gentleman was rude. I will never rent a truck from here again. I returned the truck well before they closed and still got charged a 22 dollar fee... i am not happy and I've been on hold with u haul for over a hour and they hung up on me 1 time so far.Jerry B.
Bgreat serviceRocio N.
Customer did not leave a comment.Dale G.
Customer did not leave a comment.Josh G.
Customer did not leave a comment.Nancy S.
The Inn was very sketchy and looked like it had been used in a horror movie. Did a after hours drop off which went smoothly. A sign indicating the location of the drop box for keys would be nice.Tim A.
Make sure the pick up time is confirmed.joy B.