Store associate was excellent and very helpful.Hannah S.
Customer Reviews for New Castle Garage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.coleen P.
Nice guy at drop off in new castle cojack T.
Customer did not leave a comment.Robert B.
It drop off the rental truck on Sunday, I was not able to park it in tide location the gentleman leaves across street and he came over and park the truck he thank me for turning the truck in clean and excellent condition just like I got itJamil K.
Excellent location and service!! Would definitely drive further and pick-up and drop-off from this location again!!Lawrence W.
Customer did not leave a comment.Jan T.
Fast smooth transactionJames S.
Customer did not leave a comment.Maricruz D.
The U-Haul location in New Castle, CO had fast and friendly service. Everything went very smoothly!Eric Z.
Great serviceDAVE S.
Customer did not leave a comment.Dennis R.
Customer did not leave a comment.Thomas M.
Customer did not leave a comment.Aubrey G.
You can't beat small town service.Diana A.
Customer did not leave a comment.meg L.
Excellent service and friendly!Nick K.
Customer did not leave a comment.Emmalee M.
No need to improve anything; the service was perfect! Jim was courteous and very professional. I previously had rented from another location but from now on I will deal only with the New Castle location. --John LaSalleJohn L.
Highly recommend U Haul in New Castle!Clint T.
Customer did not leave a comment.Joshua R.
Great service very friendly guysBrian G.
Jim is awesome!Anthony R.
Customer did not leave a comment.Tracy C.
The truck was bouncing a lot on 50, 60 mph.Omar C.
Great experience and helpful agent.Walter F.
Customer did not leave a comment.Emmalee M.
Customer did not leave a comment.Julie T.
Jim went out of his way to help me with the truck, made my move easy.Clint T.
Customer did not leave a comment.Lisa S.
Was not much room to park that large truck, with one already thereMatt W.
The owner was great! Had a problem with a turn signal and he tracked it down to a fuse in the truck. He replaced it and off we went. He was friendly and great to talk with. I do recommend this place!Larry B.
Jim is excellent!DAVE S.
Customer did not leave a comment.JUSTINE S.
Customer did not leave a comment.craig A.
We returned using the phone app but there was no service. We drove back downtown several times to upload the required photos: cab, truck bed, mileage....Tia H.
extremely helpful and friendly!Susan L.
Customer did not leave a comment.Steve F.
Customer did not leave a comment.anita M.
Customer did not leave a comment.Matthew J.
Jim is awesome and I highly recommend him for all your uhaul needsMatt W.
Customer did not leave a comment.Alfred G.
Customer did not leave a comment.DAVID H.
Jim was very helpful!Daniel A.
Customer did not leave a comment.Paulina L.
The remote check in took over an hour and required the help of a third party to enter the information, will not use that feature again. Made a reservation 3/8/22 day before rental 5/18/22 told truck not available, had to drive to Rifle, 40 miles one way. Additional cost of $64 for mileage and $45 for fuel, no consideration for additional expense.John H.
Customer did not leave a comment.Matthew B.
Customer did not leave a comment.Randy S.
Dropped off after hours in the dark. Not much lighting or clear location to leave the trailer.MATTHEW H.
Customer did not leave a comment.Nancy Q.
We are very pleased with the rental experience and the performance of the equipment.Martin V.
Jim is a Great Fella, Very Professional, I will miss people like him in Colorado, hope I meet Wonderful People Just Like Him...Thank You Jim with all of Your Help and Professionalism..DENISE B.
Customer did not leave a comment.THOMAS P.
thorough knowledge of vehicle wear and tear,, this vehicle should never had been rented.. It is not road worthy,, it needs retired.!! NOT A SAFE VEHICLE>!!!! 1. 6 inches of play in steering 2. rear view mirrors shake and vibrate. 3. washer fluid was not sub zero, VERY UNSAFE !!!! 4. vehicle leans to the right. 5. headlights point to the side of the road. 6. terrible gas mileage.DOUGLAS C.
Customer did not leave a comment.STANLEY R.
Customer did not leave a comment.PAUL K.
Customer did not leave a comment.DANIEL L.
Customer did not leave a comment.KARIS L.
Customer did not leave a comment.Theresa M.
Customer did not leave a comment.SAMUEL B.
Customer did not leave a comment.CLYDE M.
Good job - extremely efficient - super easy rental overall - thanks!DEREK T.
Customer did not leave a comment.TODDA J.
Jim was great/ truest a classic uhaul agent Loved the whole experienceJOHN G.
Customer did not leave a comment.Carlotte W.
Customer did not leave a comment.RICHARD O.
Customer did not leave a comment.JULIAN P.
Truck smelled like urineSERENA M.
Customer did not leave a comment.WILLIAM J.
Customer did not leave a comment.ROSA G.
Customer did not leave a comment.Sandra V.
Customer did not leave a comment.STEPHEN W.
I don't think that anything needs to be improved at this location. Jim is willing to take care of anything necessary for the customer to have a worry free rental experience. He pays attention to all of the details that need to be considered to be sure that everything goes safely and smoothly.CATHY C.
Customer did not leave a comment.BERNARD H.
Returning the truck to this location was not as easy as one would like. There was barely room on the side for the truck to fit. I did appreciate it being a 24 hour return facility.Michelle L.
Customer did not leave a comment.SHANNON S.
Jim is an awesome gentleman.Dennis S.
When reservations are made on line, make sure that all of the costs are included, including taxes, fees, etc. There was about a $200 increase between what I thought I would be paying and what I was charged.Godfrey B.
Jim is extremely helpful and I would definitely recommend him to anyone else looking to rent a Uhaul vehicle or trailer.Godfrey B.
Customer did not leave a comment.Adrian B.
Very helpful, friendly service!KRISTA C.
Customer did not leave a comment.Frank M.
Keep up the excellent service.WADE C.
Customer did not leave a comment.Jess R.
Customer did not leave a comment.ADAM K.
This place was awesome. It's a small garage/mechanic shop located in a small town. The guy working was great and helped with everything I needed. Something that this survey doesn't allow me to say or rate was that I ordered a trailer from Silverthorne CO. where I lived, the day before picking it up they called me at 4pm and said they had nothing and the closest one was two hours away. The only option they gave me was I had to pick it up a day early and two hours away. The gal on the phone wouldn't do anything to help make my experience better and said that was my only option. Her explanation for the reservation going wong was that their website wasnt accurate and it was a common thing. It's 2021 and you are a huge nationwide company that has 21,000 locations "more than half of the mcdonald's world wide" and can't figure out how to have a working website for reserving uhaul trailers? The company is a monopoly and it's sad that is the only option for moving across country and you still get bad service like this. Everyone else was awesome in new castle CO and Bellingham WA.ANDREW L.
Jim and his assistant have always been very helpful for us. Dropping off trailers at his place is easy and painless. Much appreciated.Mark S.
Jim was greatARILD O.
Customer did not leave a comment.James F.
Proprietor is very friendly and efficient. Pleasure doing business with himCharles C.
No improvement necessary.service was excellent..DAVID C.
Customer did not leave a comment.kevin H.
Owner, Jim, always helpful and accommodating.Mark S.
Customer did not leave a comment.Murphy M.
The proprietor, Jim, has always been very helpful. Helped with after hours drop off. Thanks.MARK S.
Customer did not leave a comment.JAMES J.
Customer did not leave a comment.Thomas T.
Very friendly and helpful service. Even helped air tires on towing vehicle before leaving lot.Stephen C.
None at this time. Thank you.Greg M.