Jim is excellent!DAVE S.
Customer Reviews for New Castle Garage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JUSTINE S.
Customer did not leave a comment.craig A.
We returned using the phone app but there was no service. We drove back downtown several times to upload the required photos: cab, truck bed, mileage....Tia H.
extremely helpful and friendly!Susan L.
Customer did not leave a comment.Steve F.
Customer did not leave a comment.anita M.
Customer did not leave a comment.Matthew J.
Jim is awesome and I highly recommend him for all your uhaul needsMatt W.
Customer did not leave a comment.Alfred G.
Customer did not leave a comment.DAVID H.
Jim was very helpful!Daniel A.
Customer did not leave a comment.Paulina L.
The remote check in took over an hour and required the help of a third party to enter the information, will not use that feature again. Made a reservation 3/8/22 day before rental 5/18/22 told truck not available, had to drive to Rifle, 40 miles one way. Additional cost of $64 for mileage and $45 for fuel, no consideration for additional expense.John H.
Customer did not leave a comment.Matthew B.
Customer did not leave a comment.Randy S.
Dropped off after hours in the dark. Not much lighting or clear location to leave the trailer.MATTHEW H.
Customer did not leave a comment.Nancy Q.
We are very pleased with the rental experience and the performance of the equipment.Martin V.
Jim is a Great Fella, Very Professional, I will miss people like him in Colorado, hope I meet Wonderful People Just Like Him...Thank You Jim with all of Your Help and Professionalism..DENISE B.
Customer did not leave a comment.THOMAS P.
thorough knowledge of vehicle wear and tear,, this vehicle should never had been rented.. It is not road worthy,, it needs retired.!! NOT A SAFE VEHICLE>!!!! 1. 6 inches of play in steering 2. rear view mirrors shake and vibrate. 3. washer fluid was not sub zero, VERY UNSAFE !!!! 4. vehicle leans to the right. 5. headlights point to the side of the road. 6. terrible gas mileage.DOUGLAS C.
Customer did not leave a comment.STANLEY R.
Customer did not leave a comment.PAUL K.
Customer did not leave a comment.DANIEL L.
Customer did not leave a comment.KARIS L.
Customer did not leave a comment.Theresa M.
Customer did not leave a comment.SAMUEL B.
Customer did not leave a comment.CLYDE M.
Good job - extremely efficient - super easy rental overall - thanks!DEREK T.
Customer did not leave a comment.TODDA J.
Jim was great/ truest a classic uhaul agent Loved the whole experienceJOHN G.
Customer did not leave a comment.Carlotte W.
Customer did not leave a comment.RICHARD O.
Customer did not leave a comment.JULIAN P.
Truck smelled like urineSERENA M.
Customer did not leave a comment.WILLIAM J.
Customer did not leave a comment.ROSA G.
Customer did not leave a comment.Sandra V.
Customer did not leave a comment.STEPHEN W.
I don't think that anything needs to be improved at this location. Jim is willing to take care of anything necessary for the customer to have a worry free rental experience. He pays attention to all of the details that need to be considered to be sure that everything goes safely and smoothly.CATHY C.
Customer did not leave a comment.BERNARD H.
Returning the truck to this location was not as easy as one would like. There was barely room on the side for the truck to fit. I did appreciate it being a 24 hour return facility.Michelle L.
Customer did not leave a comment.SHANNON S.
Jim is an awesome gentleman.Dennis S.
When reservations are made on line, make sure that all of the costs are included, including taxes, fees, etc. There was about a $200 increase between what I thought I would be paying and what I was charged.Godfrey B.
Jim is extremely helpful and I would definitely recommend him to anyone else looking to rent a Uhaul vehicle or trailer.Godfrey B.
Customer did not leave a comment.Adrian B.
Very helpful, friendly service!KRISTA C.
Customer did not leave a comment.Frank M.
Keep up the excellent service.WADE C.
Customer did not leave a comment.Jess R.
Customer did not leave a comment.ADAM K.
This place was awesome. It's a small garage/mechanic shop located in a small town. The guy working was great and helped with everything I needed. Something that this survey doesn't allow me to say or rate was that I ordered a trailer from Silverthorne CO. where I lived, the day before picking it up they called me at 4pm and said they had nothing and the closest one was two hours away. The only option they gave me was I had to pick it up a day early and two hours away. The gal on the phone wouldn't do anything to help make my experience better and said that was my only option. Her explanation for the reservation going wong was that their website wasnt accurate and it was a common thing. It's 2021 and you are a huge nationwide company that has 21,000 locations "more than half of the mcdonald's world wide" and can't figure out how to have a working website for reserving uhaul trailers? The company is a monopoly and it's sad that is the only option for moving across country and you still get bad service like this. Everyone else was awesome in new castle CO and Bellingham WA.ANDREW L.
Jim and his assistant have always been very helpful for us. Dropping off trailers at his place is easy and painless. Much appreciated.Mark S.
Jim was greatARILD O.
Customer did not leave a comment.James F.
Proprietor is very friendly and efficient. Pleasure doing business with himCharles C.
No improvement necessary.service was excellent..DAVID C.
Customer did not leave a comment.kevin H.
Owner, Jim, always helpful and accommodating.Mark S.
Customer did not leave a comment.Murphy M.
The proprietor, Jim, has always been very helpful. Helped with after hours drop off. Thanks.MARK S.
Customer did not leave a comment.JAMES J.
Customer did not leave a comment.Thomas T.
Very friendly and helpful service. Even helped air tires on towing vehicle before leaving lot.Stephen C.
None at this time. Thank you.Greg M.
Customer did not leave a comment.Shon D.
Customer did not leave a comment.Ray N.
Customer did not leave a comment.brandon B.
Very helpful and courteous Helped me map the best detour around the major road closure due to a forest fireClaton C.
Customer did not leave a comment.Winona D.
Customer did not leave a comment.John C.
keep up the good work. Jimmy is greatSANDRA W.
Yes Jim Shrull is a very detailed and helpful personJerry W.
The gentleman that runs this rent station is incredibly helpful and went out of his way to flip my hitch ball for me so the unit was level! 10/10 would recommend.LAURA P.
Great service. Highly recommended.steve M.
Customer did not leave a comment.Sean F.
Was constantly too busy to help even though there was no one else there. Did not believe the dolly did not work. Told my fiance he would call him in a little while to sort out the dolly issue before he ran my card. He ran it right after we left and didn't call until 4 or 5 hours later.Melissa L.
Customer did not leave a comment.Douglas R.
Customer did not leave a comment.Jared P.
Great service. Great experienceRICK H.
Too stressful for over a week leading up to our reservation. We were told we'd have our trucks, then told maybe, then told we should drive 3 hours to find them, finally, the owner decided to drive to pick them up for us. Not what you want when you're closing on a house and need to have your belongings moved out.Danielle B.
Customer did not leave a comment.Peter B.
Customer did not leave a comment.DAVID S.
Customer did not leave a comment.MARK W.
Customer did not leave a comment.WESLEY P.
Customer did not leave a comment.mark W.
Customer did not leave a comment.mike G.
Customer did not leave a comment.Charles M.
Very nice and friendly. Willing to go the extra mile to help out customers. Sincerely enjoys his work. Easy location to find and a nice lot to drop off. Would recommendJeffrey S.
Nothing that I can seeWilliam T.
Nothing! Jim was very helpful. Great experience.JOHN L.
Customer did not leave a comment.Bradley S.
Jim was great!!Susan G.
Customer did not leave a comment.John S.
Jim was great. He was knowledgeable, friendly and helpful.William J.
Jim has always been extremely helpful & excellent to work withRonald R.