The trailer I reserved was not on location. I got know update or information and had to rent a different trailer. This is standard procedure tactic for U-Haul. The app provides no extra layer for updates. Stop renting equipment if it’s not physically at your location, or at least be transparent so customers have all the information ahead of time. We barely made our time deadline due to this lack of customer respect, adding extra stress to an already hectic moving day. The U-Haul operator at this location was helpful and great to work with. He did the best he could to accommodate us.
Joe F
New Castle Garage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New Castle, CO 81647
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 5.0 Average Customer Rating
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I would recommend making sure renters know how to drive a 26 foot box truck. It's a little different than a Subaru.
ALLAN CIs an excellent location an excellent people
Ignacio GAlways nice and helpful
GILBERTO EExcellent service! Very helpful.
jessie w