Customer Reviews for New Castle Garage
(U-Haul Neighborhood Dealer)

479 reviews

589 W Main   New Castle, CO 81647
(@ 6th)

(970) 984-3207

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 7/28/2021 - 7/29/2021: Closed

Services at this Location:

Contact Us

(970) 984-3207

589 W Main
New Castle, CO 81647
(@ 6th)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 7/28/2021 - 7/29/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Adrian B. 
Rating:
4.0

Very helpful, friendly service!

KRISTA C. 
Rating:
5.0

Customer did not leave a comment.

Frank M. 
Rating:
5.0

Keep up the excellent service.

WADE C. 
Rating:
5.0

Customer did not leave a comment.

Jess R. 
Rating:
3.0

Customer did not leave a comment.

ADAM K. 
Rating:
5.0

A+

JAMES S. 
Rating:
5.0

This place was awesome. It's a small garage/mechanic shop located in a small town. The guy working was great and helped with everything I needed. Something that this survey doesn't allow me to say or rate was that I ordered a trailer from Silverthorne CO. where I lived, the day before picking it up they called me at 4pm and said they had nothing and the closest one was two hours away. The only option they gave me was I had to pick it up a day early and two hours away. The gal on the phone wouldn't do anything to help make my experience better and said that was my only option. Her explanation for the reservation going wong was that their website wasnt accurate and it was a common thing. It's 2021 and you are a huge nationwide company that has 21,000 locations "more than half of the mcdonald's world wide" and can't figure out how to have a working website for reserving uhaul trailers? The company is a monopoly and it's sad that is the only option for moving across country and you still get bad service like this. Everyone else was awesome in new castle CO and Bellingham WA.

ANDREW L. 
Rating:
5.0

Jim and his assistant have always been very helpful for us. Dropping off trailers at his place is easy and painless. Much appreciated.

Mark S. 
Rating:
5.0

Jim was great

ARILD O. 
Rating:
4.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Proprietor is very friendly and efficient. Pleasure doing business with him

Charles C. 
Rating:
5.0

No improvement necessary.service was excellent..

DAVID C. 
Rating:
3.0

Customer did not leave a comment.

kevin H. 
Rating:
5.0

Owner, Jim, always helpful and accommodating.

Mark S. 
Rating:
4.0

Customer did not leave a comment.

Murphy M. 
Rating:
5.0

The proprietor, Jim, has always been very helpful. Helped with after hours drop off. Thanks.

MARK S. 
Rating:
5.0

Customer did not leave a comment.

JAMES J. 
Rating:
5.0

Customer did not leave a comment.

Thomas T. 
Rating:
5.0

Very friendly and helpful service. Even helped air tires on towing vehicle before leaving lot.

Stephen C. 
Rating:
4.0

None at this time. Thank you.

Greg M. 
Rating:
5.0

Customer did not leave a comment.

Shon D. 
Rating:
4.0

Customer did not leave a comment.

Ray N. 
Rating:
4.0

Customer did not leave a comment.

brandon B. 
Rating:
5.0

Very helpful and courteous Helped me map the best detour around the major road closure due to a forest fire

Claton C. 
Rating:
5.0

Customer did not leave a comment.

Winona D. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
5.0

keep up the good work. Jimmy is great

SANDRA W. 
Rating:
5.0

Yes Jim Shrull is a very detailed and helpful person

Jerry W. 
Rating:
5.0

The gentleman that runs this rent station is incredibly helpful and went out of his way to flip my hitch ball for me so the unit was level! 10/10 would recommend.

LAURA P. 
Rating:
5.0

Great service. Highly recommended.

steve M. 
Rating:
5.0

Customer did not leave a comment.

Sean F. 
Rating:
1.0

Was constantly too busy to help even though there was no one else there. Did not believe the dolly did not work. Told my fiance he would call him in a little while to sort out the dolly issue before he ran my card. He ran it right after we left and didn't call until 4 or 5 hours later.

Melissa L. 
Rating:
5.0

Customer did not leave a comment.

Douglas R. 
Rating:
4.0

Customer did not leave a comment.

Jared P. 
Rating:
5.0

Great service. Great experience

RICK H. 
Rating:
3.0

Too stressful for over a week leading up to our reservation. We were told we'd have our trucks, then told maybe, then told we should drive 3 hours to find them, finally, the owner decided to drive to pick them up for us. Not what you want when you're closing on a house and need to have your belongings moved out.

Danielle B. 
Rating:
4.0

Customer did not leave a comment.

Peter B. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

MARK W. 
Rating:
5.0

Customer did not leave a comment.

WESLEY P. 
Rating:
5.0

Perfect!

Bobby H. 
Rating:
5.0

Customer did not leave a comment.

mark W. 
Rating:
4.0

Customer did not leave a comment.

mike G. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Very nice and friendly. Willing to go the extra mile to help out customers. Sincerely enjoys his work. Easy location to find and a nice lot to drop off. Would recommend

Jeffrey S. 
Rating:
5.0

Nothing that I can see

William T. 
Rating:
5.0

Nothing! Jim was very helpful. Great experience.

JOHN L. 
Rating:
4.0

Customer did not leave a comment.

Bradley S. 
Rating:
5.0

Jim was great!!

Susan G. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Jim was great. He was knowledgeable, friendly and helpful.

William J. 
Rating:
5.0

Jim has always been extremely helpful & excellent to work with

Ronald R. 
Rating:
3.0

We would have liked to have a ramp with the trailer.

Jean A. 
Rating:
5.0

Customer did not leave a comment.

Levi W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
2.0

Customer did not leave a comment.

Spencer M. 
Rating:
4.0

Not much Everything good Jim was very helpful

Richard M. 
Rating:
5.0

Jim was great....very helpful. Good experience.

DAVE S. 
Rating:
5.0

Nothing??

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Wilmar M. 
Rating:
5.0

I had a very pleasant experience with my uhaul rental.

Ronnie M. 
Rating:
4.0

Jim has been great to deal with. Very accommodating and friendly. Will rent from him again and again.

Anthony D. 
Rating:
5.0

One of the tie down buckles was not working properly. It would come loose every 100 miles or so. Not the pick up locations fault because it appeared to work properly at first.

David G. 
Rating:
5.0

Keep up the good work.

Pete D. 
Rating:
5.0

Jim is always professional, prompt and accommodating to customer's needs and timelines. I heartily recommend him and the New Castle Garage. Thank you Jim!

Robert Daniel O. 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
1.0

Customer did not leave a comment.

David F. 
Rating:
4.0

Thanks, Jim, for your help again.

Edward M. 
Rating:
5.0

Customer did not leave a comment.

Virgil H. 
Rating:
5.0

Jim is an old school good guy. Helpful.

Guy R. 
Rating:
5.0

great service

Yvonne L. 
Rating:
5.0

Customer did not leave a comment.

Nicholas K. 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
3.0

Horrible online experience. Trying to call was also terrible. Would not recommend this company ever aside from pickup and drop off locations.

Andrea N. 
Rating:
5.0

The New Castle location was great but I originally made my reservation for Rifle and then they moved it to Glenwood at Alpine Motors and they were pretty bad and then Glenwood moved me to Gypsum. While all of this was going on I called the New Castle uhaul directly and they were awesome! Confirmed that they would have a trailer for me. That's the only Uhaul I will use in the future.

JESUS M. 
Rating:
2.0

Turned vehicle in during off duty hours. Parking is very limited and the facility is old and cluttered but the town is very small and it is very convenient to have a UHAUL in town.

Gary C. 
Rating:
5.0

Very old school! But, was completely on top of everything and very helpful. Thank You Very Much!

Gary P. 
Rating:
5.0

Customer did not leave a comment.

Steven N. 
Rating:
3.0

Customer did not leave a comment.

RICHARD H. 
Rating:
3.0

The Garage was closed and left unattended. Called phone number on door and received instructions from owner. All was fine we left the keys in drop box.

pat H. 
Rating:
5.0

Great experience . Would use New Castle garage again

Debbie F. 
Rating:
5.0

Customer did not leave a comment.

Apryl N. 
Rating:
5.0

Customer did not leave a comment.

Carloyn W. 
Rating:
1.0

The Newcastle location was fine other than it was not the Rifle uhaul location. At the time of rental, the uhaul agent and I discussed the drop off. I responded that I'd be dropping it in Rifle CO. on Airport rd. where we always drop uhaul. He gave an affirmative response. I returned the transport trailer a day early to the Rifle uhaul location agent. I was then informed that I couldn't drop it there due to uhaul temporarily dropping their computer link for service with that location, and that the next nearest uhaul was up canyon in Newcastle, So that's another 28 miles on top of the 20 mile round trip to the original drop in Rifle. About 50 miles just to drop the thing. At least I wasn't pulling 2000 pounds of trailer on the return trip to home.... That is some messed up business operations IMHO.

Brian M. 
Rating:
4.0

Customer did not leave a comment.

Lauren H. 
Rating:
4.0

Customer did not leave a comment.

coleen P. 
Rating:
5.0

The customer service line was the worse. They told us initially some other location had a larger one which they did not. This place didn't have the size we needed but they were super helpful.

Joel F. 
Rating:
5.0

Customer did not leave a comment.

Marvin B. 
Rating:
5.0

Jim was phenomenal. Very friendly and helpful!

GAYLE S. 
Rating:
5.0

Local owner, in the U-Haul business for a long time. Friendly and provides good advice.

jeffory V. 
Rating:
5.0

New truck excellent guy took care of us!

James T. 
Rating:
4.0

Let everyone know that Jim is the best. He is thorough and very helpful.

joe B. 
Rating:
5.0

Customer did not leave a comment.

Jamie O. 
Rating:
5.0

Customer did not leave a comment.

Tim D. 
Rating:
5.0

I dropped off at night. Had a spot to park and a key drop box. Simple.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

DOUG C. 
Rating:
5.0

Customer did not leave a comment.

Carl K. 
Rating:
5.0

Customer did not leave a comment.

Kristin M. 
Rating:
5.0

Customer did not leave a comment.

NANCY ELIZABETH N. 
No reviews have been submitted for this location.

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