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RONALD G
Customer Reviews for New Era Tag And Title
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Needing a auto transporter in the Hersey/Harrisburg area, none were to be had! Since my son lives in Havre de Grace a unit was found in Edgewood area so I secured that unit and had my son pick it up. Upon arrival in the Hersey area the right lighting circuit had stopped working on the trailer. Fortunately having rented numerous U-Haul trailers I was prepared and had an extra wiring harness in my tool kit and was able to continue my trip without interruption.
LUKAS RFemi was outstanding and extremely helpful. This was my first time renting and using a trailer, which was used to get relief supplies to hurricane victims in Western North Carolina. He was very patient and professional in answering my many questions and explaining the process and what to expect. For any of my rental needs in the future, I will definitely be using UHaul, and will be going to the Edgewood, MD location in particular (2809 Pulaski Hwy) so that I can work with Femi again. Thanks.
SHANNON FFami at the Edgewood location was was helpful. However, this was the third pick-up location I was switched to since the reservation to pick-up in Aberdeen. The text message hours before the pick-up told me to go to Havre de Grace. I went there only to be redirected to Edgewood for the second time. VERY CONFUSING!
FRANCIS BEverything went well and according to plan.
Timothy HIt’s a Dropbox location.
Tariq ISame comment as above, I was redirected over 21 miles further than I originally was tild the day before.
Thomas Zno fault of their own, the road design makes you have to drive passed the facility, and back track to it.
Cody CFix the trucks transmission so its not revving and using lots of gas. Very sly move
Jamal WNo problems. Thank you!
Kurt BI selected another location. You changed my reservation to this one. It was 20 miles further away, so 40 mile extra on top of my trip not appreciated.
Paul MI was given a truck with a quarter tank of gas which is problematic because I was traveling out of state. Customers are expected to return vehicles with the same amount of gas which is difficult with so little gas to start with. I returned the truck with a lot more gas than what I started with and I was not compensated for it. It benefits UHaul and the next customer but not me!!
MICHAEL D