Customer Reviews for New Georgia Self Storage LLC
(U-Haul Neighborhood Dealer)

128 reviews

9495 Villa Rica Hwy   Villa Rica, GA 30180

(770) 456-2376

Location Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: 9 am - 12 pm
  • Thur-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(770) 456-2376

9495 Villa Rica Hwy
Villa Rica, GA 30180

Services at this Location:

Location Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: 9 am - 12 pm
  • Thur-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

After hours drop off with a trailer was kind of difficult. Parking was limited. Everything else was great.

Shana N. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER R. 
Rating:
4.0

Customer did not leave a comment.

JOHN G. 
Rating:
2.0

I reserved a truck from a location close to my destination only after to be told that they em didn't have that size available so i had to pick up probably 13 miles out of my way. Truck was dirty smelt like cigarettes and i was charged for the mileage that i occurred having to drive it back

Carrie J. 
Rating:
3.0

The vehicle could be cleaned and serviced. When I got in it had a low tire pressure light on and low washer fluid light on. There was dirt all in the cargo area.

TERA P. 
Rating:
3.0

I reserved an 8AM vehicle when I got to location They didn't open till 9AM. I was trying to use the self sign in without any benefit. It wasn't user friendly at all. I called the customer service # and was getting assistance then the storage manager arrived to help me. I lost an hour of moving time for horrible sign in procedures. Next time I want to use a staffed open facility.

ANTHONY C. 
Rating:
5.0

Customer did not leave a comment.

Marc F. 
Rating:
5.0

Excellent Customer service, very knowledgeable, this is my new location. Thank you, Gillian

GILLIAN L. 
Rating:
5.0

Customer did not leave a comment.

Paul A. 
Rating:
5.0

The young lady at the New Ga location was very nice and helpful.

DONALD S. 
Rating:
3.0

Customer did not leave a comment.

Bill S. 
Rating:
3.0

Customer did not leave a comment.

Carey J. 
Rating:
5.0

The Associate at this location was very helpful and friendly.

BRENT B. 
Rating:
5.0

Excellent customer service and always friendly and helpful.

Vanessa G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

ERNEST M. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK D. 
Rating:
5.0

Customer did not leave a comment.

Mary G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christa W. 
Rating:
5.0

Customer did not leave a comment.

Floyd B. 
Rating:
5.0

Customer did not leave a comment.

Bunny H. 
Rating:
5.0

Customer did not leave a comment.

Ray W. 
Rating:
5.0

Everything was great & went according to plan! Thank you!

hunter P. 
Rating:
5.0

Tony and Max went above and beyond to assist me in switching my drop off location. They provided excellent customer service.

Phillip S. 
Rating:
5.0

Customer did not leave a comment.

Nicholas E. 
Rating:
5.0

My experience with Uhaul was stress a d hassel free. And in the Times of moving that is a blessing. Good job big orange. Thanks Catherine Dobbs

William V. 
Rating:
4.0

Customer did not leave a comment.

Joe N. 
Rating:
5.0

Customer did not leave a comment.

Sean C. 
Rating:
5.0

the extra utility dolly and blankets in back of the truck were annoying, they just took up space

James C. 
Rating:
5.0

Customer did not leave a comment.

Dawn M. 
Rating:
5.0

Nice guy that runs the place, quick and easy when you do everything online prior to arrival.

Lee G. 
Rating:
5.0

Nothing

Lizabeth C. 
Rating:
1.0

I drop the U-Haul off ..I call the 800 number ask them would it be a problem if drop the truck at 12pm she told it would not be problem.10am was my drop off at first.. I woke up this morning check my bank . U-Haul charge me 57$ for those to hour. Very disappointed.. I'm retired army veteran 20 years I been using U-Haul never had a problem like this.. plus I needed that money for my family.. been lay off during this COVID 19

Maurice P. 
Rating:
5.0

Customer did not leave a comment.

Charlene M. 
Rating:
5.0

Be good if owner or someone would do walk around with customer, other than that it was very nice to do business with them, very friendly and very professional about the whole transaction.

Eric M. 
Rating:
3.0

Customer did not leave a comment.

Paula C. 
Rating:
5.0

I made sure and fueled the rental before I returned it and I was still charged $13.20 for fuel. I called and explained i put $12.00 in gas before I returned it and got no explanation. The fuel gauge was over the mark on the contract.

Kevin W. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth A. 
Rating:
4.0

Customer did not leave a comment.

kent I. 
Rating:
5.0

Customer did not leave a comment.

Deneya L. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

The customer service at the local branch was very accommodating and friendly! I will use them again and refer them to my friends and business associates! Thanks Wayne Dennis

Wayne D. 
Rating:
5.0

Customer did not leave a comment.

Jasmine C. 
Rating:
5.0

Customer did not leave a comment.

mona S. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
2.0

Customer did not leave a comment.

April K. 
Rating:
4.0

Guy was very nice.

KAREN H. 
Rating:
5.0

nothing to improve. the gentleman was helpful and informative. appreciate doing business with him. would definetly do business here again. thanks

Terry M. 
Rating:
5.0

Customer did not leave a comment.

Doris P. 
Rating:
5.0

Customer did not leave a comment.

Christo C. 
Rating:
5.0

Customer did not leave a comment.

kay W. 
Rating:
5.0

Hard to improve fast, friendly service. I'll rent from them next time.

Charles G. 
Rating:
5.0

Customer did not leave a comment.

Bill R. 
Rating:
5.0

Customer did not leave a comment.

Toby S. 
Rating:
5.0

Customer did not leave a comment.

Jefferson G. 
Rating:
4.0

Customer did not leave a comment.

Bill R. 
Rating:
5.0

Customer did not leave a comment.

Mo M. 
Rating:
4.0

The tires on the trailer I rented were in poor condition and had dry rot. One tire completely delaminated (tread came off) while driving down the interstate. This caused a 2.5 hour delay on a planned 14 hour trip, and thus required that I get a hotel room., and extending my trip by another day. As it turned out both tires had to be replaced due to dry rot. Please inspect and replace badly worn or dry rotter tires before sending them out..

A B M. 
Rating:
1.0

Guy didnt know what he was doing. Took 45 minutes for a simple rental. Kept having to re key info. Horrible

TYLER P. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
3.0

Did not receive any paperwork/ contract.. computer system was down.. stayed in office 30 mins

Esque Y. 
Rating:
1.0

Customer did not leave a comment.

Latonya D. 
Rating:
4.0

Would recommend that hitch screw down be lubricated regularly. It was necessary to unhitch and rematch trailer. Screw was binding, sprayed lubricant and moved up and down the threads much easier. Other than that...good haul.

Rating:
5.0

Customer did not leave a comment.

TRACY S. 
Rating:
5.0

My initial drop-off location was West GA Rental, who no longer uses U-Haul. NO ONE CALLED TO TELL ME MY DROP OFF LOCATION HAD CHANGED. I was referred to a nearby location, to be told by the staff that they only carry 10-15' trucks. He referred me to another of their locations ASAP Storage, and she had no where to put it. She was kind enough to call U-Haul who told her my drop off had been changed to New GA Storage. Ben was extremely helpful. My biggest complaint is that no one called me and I ended up spending in excess of 2 hours when a 2 minute phone call could have solved my problem and not WASTED MY TIME. I feel marginalized and disappointed that U-Haul seemed to have no concern over my time or trouble. You do have my cell number and an abundance of information on me. WHY NO 2 MINUTE CALL? Henry Puckett 828.332.8771q

Henry P. 
Rating:
1.0

My experience was ridiculous. I even spoke with management and when they couldn't answer my question they just stopped emailing me. I will never use uhaul services again and will tell everyone I know that they don't care about their customers especially military customers.

Alexandria C. 
Rating:
4.0

Customer did not leave a comment.

EDWARD W. 
Rating:
5.0

the windshield had a very large crack and i didn't notice it until i started driving it home. it was noted anywhere on the paperwork and i was scared to death that i was going to be blamed for it. otherwise, every thing else was clean and as expected. customer service was great.

rebecca P. 
Rating:
4.0

They helped out when the other U-Haul rental location fell through.

APRIL C. 
Rating:
5.0

Keep doing the great job you are doing.

PABLO R. 
Rating:
5.0

Customer did not leave a comment.

RONALD E. 
Rating:
5.0

Great folks - they were ready for us when we arrived and were extremely helpful.

Lisa B. 
Rating:
5.0

The office personal were very friendly and helpful.

Craig L. 
Rating:
1.0

When I originally scheduled a pick up for 10/7/17 online I selected the store right by my house. The night before I was scheduled to pick up I got a call that they changed my pick up location and it just so happens to be I. A different county. So I was charged for the 33 miles from the location back to my house and back to the location.. instead I'm being robbed for many more miles than I would have drove.

Heather A. 
Rating:
5.0

Customer did not leave a comment.

Lynn E. 
Rating:
5.0

New Georgia Self Storage LLC is great. They tried to correct the errors and short comings of the Uhaul Company. Uhaul Co. is terrible. They never called me on a reschedule and they always had the wrong size truck. I will go with Penske next time. Newt Hembree

newton H. 
Rating:
4.0

Nice people

CHRISTINE B. 
Rating:
5.0

Customer did not leave a comment.

TASHA G. 
Rating:
5.0

The person at the location was attentive to details. Great service.

diane S. 
Rating:
5.0

No improvements necessary! Outstanding service and highly recommended!

Charles S. 
Rating:
5.0

Excellent experience!!! Ms. Evelyn (manager) was so incredibly knowledgeable and helpful every step of the way. I will definitely be a loyal repeat customer!

PATRICIA M. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

Patricia R. 
Rating:
5.0

Customer did not leave a comment.

Ron D. 
Rating:
5.0

Customer did not leave a comment.

Kenneth G. 
Rating:
4.0

Customer did not leave a comment.

Francis M. 
Rating:
5.0

Awesome service!!!!!!! She made my move sooooo easy!!!!!!!

tezaree P. 
Rating:
5.0

Excellent service MsEvelyn very friendly and helpful working with me after hours getting a rental

linda M. 
Rating:
5.0

Customer did not leave a comment.

Kimberly G. 
Rating:
3.0

Customer did not leave a comment.

Erin C. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL Z. 
Rating:
4.0

I just kept the van for 3 hours and had to pay over $90 plus $20 in gas. Thought that was high for just three hours.

Scott G. 
Rating:
3.0

Customer did not leave a comment.

Shannon G. 
Rating:
5.0

Customer did not leave a comment.

Lester K. 
Rating:
5.0

The individuals at the site were wonderful. However, the site took forever to pull up my reservation. Instead of taking 5 minutes it took almost 45 minutes.

Nathaniel D. 
Rating:
5.0

Nothing - excellent service!!!

Kevin G. 
Rating:
5.0

Truck ran and handled well. The agent was well educated in the equipment.

ANN C D. 
Rating:
5.0

Customer did not leave a comment.

Rick M. 
No reviews have been submitted for this location.

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