It was next to my home, everyone at this location was friendly and helpful. The location is in the middle of a large subdivision and it definitely was relaxed and no stress. Thank you!
ROBERT D
Customer Reviews for New Grands at BentWater
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service, easy to work with.
Michael MThe manager was very nice.
Darrlynn TThis was the second time I rented a truck at this location. Both times I received excellent advice and support from the Manager.
John ZI mean I dropped it off during non-business hours so I can't say anything about the personnel however, it was conveniently located at a gas station. Seemed like a safe location.
RUSSELL Rno good
Richard BI was forced to drop off 12 miles from my preferred and chosen location
GARY HThe cab of the truck was very dirty with actual dirt and ashes and smelled of cigarettes.
Ryan DKen at Grands Gas station is always such a huge help with Uhaul rentals!
Secure Mkeep up the good work
STEPHEN DNothing to add. It was a great experience overall- no hassle or complications at all.
Patricia HThe owner was very attentive to and caring of his customers. You could tell that he had fostered a community. Though never having beer there befor, he was just as attentive to our needs. Highly recommended!
Patrick VNo issues
DOUGLAS RGOOD TIRES. MY TIRE BLEW OUT AND LEFT ON THE SIDE OF THE ROAD AT NIGHT FOR THREE HOURS.
Grant bIt took forever to check out because they will have you step to the side and deal with the gas station people first waited 30 minutes to check out and asked to have it added to my time and when I dropped it off they didn't check it in til the next day and charge me for it . Very sad never going back
Maurice HNothing, all good with my experience.
Donald CEasy pickup and drop off. Great to have this in the neighborhood!
Stephen KExcellent service
Gene KHad 51K and drove like a tank, no shocks, and an exhaust leak. Lady at desk couldn't speak english, and messed the paperwork up, U-Haul does not care cost me money, I DO NOT RECOMMEND U-Haul. Go some where else.
TJ SThis time it was better. But I made sure I covered myself with pictures of everything. So they wouldn’t charge me hidden fees.
Tim BI only used the van for 20 miles and they charged me 39 dollars for gas. That is crazy. The needle was in the same spot as when I got it.
Tim BIt is extremely difficult to communicate when there is a language barrier. Need additional cashier - we had to wait quite a while because cashier was helping gas station customers, which would have been OK if we weren’t there first.
Tonee LGreat service
Kenny HRemove smoke/weed smell from inside of truck. Also fix app so it doesn’t crash when trying to return truck
Benjamin HThe worst customer service I have experienced in years. The man did not know what he was doing and knew nothing about the equipment. The back door on the trailer got stuck several times.
elaine TApp kept crashing when trying to return vehicle.
Dana AMake sure your trucks have been serviced.
Sharon AThere needs to be a second person in store just for U-Haul because it tremendously slows down the customer for U-Haul when there are customers that need to be rung up within the gas station. Also, I was charged for 2 days of U-Haul but I tried to extend and the cashier I called left me on hold and never came back to the phone so I hung up. I don’t think that’s fair because no one requested to use it after me that night and it was back early in the morning (before the 24 hour window of when I originally booked.
Jonathan BThere is no room for improvement. The service was extremely smooth.
Steve CThe ipad they use is a time consuming challenge
Robert UExcelente servicio
Manolo GScheduling was a pain. Reserved a vehicle. received texts saying it changed 3 times after hours so couldn't call anybody, but then day of pickup I was supposed to get by 8 am. Couldn't call until 9 am to verify where pickup was since changed. I was transferred via phone 6 times and on hold for 40 minutes total before somebody could help - bless her, wasn't even her district but she could tell I was frustrated with transfers and lack of answers. The whole time the truck was available at the place scheduled the day prior. App gave issues loading for the many steps required to pick up and drop off.
Kayla HGreat service!
Edward LTruck broke down after driving it 10 (ten) miles.
tom kThey didn’t have the dolly that I ordered. The cargo area wasn’t swept out from the previous renter, the person that handed me the keys split time between working the cash register and finalizing my rental agreement. Nice guy and tried his best but this site wouldn’t be my first choice to rent from.
Daniel AMost U-Haul locations assist with attaching trailer but snot this location.
janet pNo one was there
Carl SThe trailer leaked and damaged our stuff . We reported it and nothing was done.
David LI got charged for 2 days & I returned the truck in less than 24 hours
tyra BIt was completely out of gas and is burning oil it cost me 144 dollars to fill it up I should get more of a credit
Roman CThe phone # to the location had a fu mailbox. Couldn’t communicate that the hand trucks we ordered weren’t in the truck. Also told they close at 5 but U-Haul rep wasn’t there when we returned at 4:45 to speak with him. Had to leave keys with gas station attendant. Also rental agreement and receipt where all done on his phone. He apparently scrolled my signature which is concerning as I wasn’t even given an opportunity to see anything. Just told I’d get an email with a receipt. Business just doesn’t seem as professional these days. The plus was the truck ran well and we got our job done.
Kyle GThe people at rental facility were great, the truck was clean but has several maintenance issues U Haul needs to take care of,
James HPrompt and efficient! A pleasure!
ruth jIt was easy to get and bring back! Friendly service.
Sherrill GThe truck’s engine is in serious need of repair. It made a terrible knocking sound and struggled to idle.
Jayson DSuper easy check in with the link on the text message received at checkout.
stephen mNothing all went great
William VWas a little difficult to back a trailer into the spot I was asked to put it at this location at the time I was there. Parking is arranged around gas pumps so there is limited space to maneuver. But it wasn’t an issue for me specifically as there were plenty of open spaces and I was able to use one next to it.
Mike SNo A/C Waited 30 minutes to be able to pick up truck
James BMake sure the truck is actually cleaned. Perhaps makes sure the oil light is not on so the user doesn't have to worry about mechanical issues and have the AC repaired so the driver doesn't melt when moving on 100-degree days!
Janice MCheck engine light on, else ok.
Phillip GThe truck I ordered was not available so we received the size up at no extra charge(I think). The a/c did not work which is a huge let down moving in GA in July. We was not happy with that.
Keneisha NNice to be able to drop and go.
jeff mGreat experience dropping off both auto transport and truck; very helpful and friendly staff.
Brian HThe truck was clean inside and out but the AC didn't work and had a loud exhaust leak.
Thomas GThis place is very disorganized and dirty. I checked in Online to save time only to be informed that I was not checked in. So the lady did it manually and wasted my time. I was so late for my appointment that I didn’t check the cleanliness of the truck. I only checked the gas. Now you are charging me for your dirty truck. I demand a refund of the cleaning fee. I will no longer allow Uhaul rip me off
Akintunde O