Ken was extremely helpful. Great customer service. Definitely will recommend.
Staceyann T
New Grands at BentWater
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Acworth, GA 30101
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
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If I’m expected to sweep the cargo hold of the truck, the cab should be clean as well upon renting. The mobile “verifying identity” is a pain in the rear. It was quicker to just go inside and get the keys. Fix it.
Travis HMy only complaint is that on Saturday when I checked out the truck at noon I was told that they would be open til 6pm. When I went in to return the truck around 4 Pm I was told that the store closed for U-Haul at 3pm and would have to checkin via my cell phone. The prices for doing this was very confusing but while I was trying to figure this out, the store clerk did come to my rescue and checked me out.
Robert LCheck in took longer than expected, and when we do get the truck the entire inside is covered in Oxyclean powder. There was powder all over the floor, inside the doors, the cup holders, EVERYWHERE. Then when we finally do get to moving furniture, I open the gate and there’s rocks and dirt and dust everywhere, now coating my brand new furniture in it. There’s literally a sign that says something like “$25 cleaning fee if truck is left dirty”, yet the entire truck was dirty. To top this all off, they tried to charge me $20, $5 a gallon for 4 gallons, even though I brought the truck back with the same exact amount of gas. Thankfully I took pictures when I got in the truck & when I left the truck and contacted customer service to get my $20 back. All in all a 0/10 experience with the Grands U-Haul location.
Emma FNothing it was GREAT
STEPHEN G