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Joann E.
Customer Reviews for New Hope Auto & Truck Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The primary drop off point could not take the trailer so they sent us to another location. At tge second location i had trouble locating an attendant. Then I received a charge for delivering it late.
MELVIN V.The truck was really disgusting inside and a cigarrette bad smell
Raymond T.I rented a pickup truck to tow my boat to storage. Everything worked perfectly. It was so easy I might consider selling my tow vehicle and just rent from u-haul when I need to service the boat.
Enrique P.Do not recommend. Highly unsatisfied experience and will not be going through Uhaul again. My estimated cost before taking the rental truck was around $150 and after I returned my bill came out to over $260. I was over charged, billed for high insurance coverage that I did not choose when making my reservation, did not receive my requested number of moving covers/pads, and more issues. I requested 2 dozen but only got 6 pads but was still charged as if I was given an entire dozen. I will be disputing the over charge and will not be getting services from uhaul moving forward.
Justin M.