Customer Reviews for New Pools Tires and Rims
(U-Haul Neighborhood Dealer)

790 reviews

4515 S General Bruce Dr   Temple, TX 76502

(254) 773-0892

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(254) 773-0892

4515 S General Bruce Dr
Temple, TX 76502

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Trailer was muddy on outside had to mopout inside

Patrick S. 
Rating:
5.0

Great Customer Service !! Made my experience in renting a Uhaul very easy !! Very Friendly and kind.

Dorothy T. 
Rating:
2.0

Customer did not leave a comment.

Roy D. 
Rating:
5.0

Customer did not leave a comment.

irvin M. 
Rating:
1.0

The computer was lagging so I got a late start to begin with and I got charged for a extra day when I was just using the same time it took to actually GET the trailer and they had a new employee running the store by himself??? Worst service ever $20 a day my ass.

sonya B. 
Rating:
3.0

How can you change me for extra miles when I only went to temple. The truck was clean. I left a bottle on the cup holder and my my charger. And that is an extra 30.00 charge. Unexceptionable.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Cory M. 
Rating:
5.0

Customer did not leave a comment.

pete D. 
Rating:
1.0

Call location and was told to drop trailer off and they would check it in the same day I picked it up. Now I'm being billed for an extra day. I will not pay this as I did drop off trailer as I was instructed to do .

Steve S. 
Rating:
1.0

Horrible location. Owner / manager should be loose the ability to rent trailers.

Stephen C. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
4.0

Customer did not leave a comment.

laambria F. 
Rating:
5.0

Great job, very friendly

Lorenzo W. 
Rating:
1.0

Owner was unaware of what equipment he had on site, all of it was dirty and in poor condition. Reserved a motorcycle trailer, was told it was stolen and given a ramp trailer. When returning the equipment was made to pay an upgrade fee, even though I had reserved a motorcycle trailer that was not there. I will not go back to this location and will tell everyone else to avoid it as well.

Martin S. 
Rating:
5.0

Customer did not leave a comment.

aaron P. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS H. 
Rating:
5.0

Customer did not leave a comment.

Mickey P. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Quick and easy. The only thing I didn't like is he took a picture of my license to upload it to the system. Hopefully it's not saved to his phone.

Marissa M. 
Rating:
5.0

Customer did not leave a comment.

Nakeira H. 
Rating:
5.0

Customer did not leave a comment.

ABDULRAUF KHAN R. 
Rating:
5.0

Excellent and efficient service!

Troy G. 
Rating:
4.0

Customer did not leave a comment.

Brennan O. 
Rating:
5.0

The uhaul center for south temple did not even offer to find our need...I guess they have too much business...this location will get our business again

Francis Y. 
Rating:
5.0

Customer did not leave a comment.

Ian H. 
Rating:
4.0

Customer did not leave a comment.

JOHNATHAN M. 
Rating:
5.0

Customer did not leave a comment.

MUHAMMAD FURUKH K. 
Rating:
2.0

Was not there during hours of operation.

IAN P. 
Rating:
2.0

Customer did not leave a comment.

Christopher M. 
Rating:
3.0

Be prepared to wait. Called in advance, arrived, and waited for a long while. This location is extremely clustered. Compared to other locations within the city, this one is very outdated. Although I told the attendant that I had already had checked in online and did everything to reduced contact, still had to give up my i'd and credit card.

David G. 
Rating:
5.0

Excellent services and will definitely use this location again

catherine D. 
Rating:
5.0

Customer did not leave a comment.

Justin S. 
Rating:
5.0

Customer did not leave a comment.

Kenton M. 
Rating:
2.0

I had to hook the trailer up by myself as it was just a few minutes after closing and no one was there. The trailer was parked on an unlevel surface which made it very difficult for one person to hook up and likewise to unhook when I dropped it off

tom R. 
Rating:
5.0

Customer did not leave a comment.

leonard C. 
Rating:
1.0

I did a pre arrival checkout on line. The people at the U Haul had no clue what that meant and I gad to do it again at the store. They did not offer a receipt upon return and I had to ask twice.

James L. 
Rating:
1.0

Store smells terrible, help took forever, guys inside were very greedy trying to get cash any way possible and making me add cash to help lift the trailer to my truck which was 25.00 dollars. Very rude and was not happy about giving them 25 extra.

joseph F. 
Rating:
5.0

Customer did not leave a comment.

Gerald W. 
Rating:
5.0

good customer service

noel O. 
Rating:
3.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

we were extremely pleased with the location for our pickup and the customer service at this location, although we were not all pleased with the scheduling of our pickup. We had driven all the way from Huntsville Alabama and if I had not called we would not have had a truck to rent. I had made a reservation 2 weeks in advance. Someone should have contacted us earlier and let us know the location and time of our pickup. To drive 12 hours and find out that you may not be able to rent a vehicle to return at the time you need to is unacceptable.

anthony H. 
Rating:
5.0

Customer did not leave a comment.

Jacob K. 
Rating:
5.0

Customer did not leave a comment.

Athena P. 
Rating:
1.0

Went to four different places to drop it off.

debbie C. 
Rating:
1.0

Customer did not leave a comment.

Bryan H. 
Rating:
1.0

New pools tires and rims gave me a trailer with lights that did not work, blamed my brand new vehicle, wouldn't listen to me, and refused to give me a different trailer until my boyfriend showed up and I called uhaul. Very rude and didn't want to fix the problem. They tried to get me to leave with a “broken” trailer and then didn't want to give me new paperwork for the trailer I ended up renting. Horrible experience, I will never do business with them again.

emily K. 
Rating:
3.0

Location was also a garage. Very disorganized and could use training on how to use the system. The gentleman was nice, but spoke very broken English. Also, the pick up location didn't verify that the AC didn't work in the vehicle which caused me to have to drive from TX to NC in the summer with no AC.

Rex A. 
Rating:
2.0

Customer did not leave a comment.

miguel M. 
Rating:
5.0

This U-HAUL location provides excellent customer service and definitely values their customers. I definitely recommend them to anyone who needs moving equipment or supplies.

Theodore H. 
Rating:
3.0

Customer did not leave a comment.

Jeremy J. 
Rating:
5.0

The drop of location was closed for the day. We dropped the trailer in a lot by the other trailers. Received a confirmation email on Monday so all was good.

pamela C. 
Rating:
5.0

Customer did not leave a comment.

Patricia G. 
Rating:
5.0

Customer did not leave a comment.

jim H. 
Rating:
5.0

Customer did not leave a comment.

Bryan M. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

Nathanial W. 
Rating:
2.0

Owner never explained to us the cost for leaving our trailer with his location. We were supposed to return to our home state but unforseen circumstances meant we had to drop elsewhere. He just said sure I can take it. We were than emailed a bill for an extra 300 dollars. What the hell uhaul. Not sure I will be using uhaul for the rest of my move.

Gina S. 
Rating:
2.0

Staff were not friendly.

Amanda B. 
Rating:
5.0

Customer did not leave a comment.

ADAINE R. 
Rating:
3.0

Did not say much directed me to where trailer needed to be dropped off and I had to disconnect the trailer.

ruben G. 
Rating:
5.0

Customer did not leave a comment.

heriberto R. 
Rating:
1.0

The dealer insisted that I back the UHaul trailer into a little space between other trailers. I declined & he asked me to drive my car to back it in. I DO NOT like that, but at the time I agreed. Gladly, the man changed his mind & disconnected the trailer & I left. He was barely intelligible. I do not speak Middleastern Languages nor appreciate his cultural demeanor toward me and my girlfriend. I will not go to that site for anything in the future.

SUSAN R. 
Rating:
2.0

Trailer was in poor condition. The person hooking it up to my vehicle made me do some of the work and didn't communicate well with me. When it was hooked up, he just walked off without telling me any further instructions on what to do. I just left wondering if the process was finished.

KIRK M. 
Rating:
4.0

Customer did not leave a comment.

Craig W. 
Rating:
5.0

Keep up the good work. Very nice people.

jim H. 
Rating:
3.0

Customer did not leave a comment.

Clarence H. 
Rating:
4.0

Customer did not leave a comment.

Margie A. 
Rating:
5.0

The entire process was very fast and easy, and the gentleman who assisted me were wonderful!

nicole W. 
Rating:
5.0

Very courteous and nice men. Very helpful. Really went out of their way to make our rental experience easy and painless.

Beckie B. 
Rating:
4.0

Customer did not leave a comment.

Rating:
4.0

Customer did not leave a comment.

John R. 
Rating:
4.0

When they transferred our order to this location they forgot to transfer the blankets so we had to go back for them

Michael C. 
Rating:
5.0

Good help

gerald C. 
Rating:
5.0

Your service was very good. You took care of me in a decent time

sandra S. 
Rating:
1.0

This was a HORRIBLE experience! The individual was having issues printing out the paperwork and it took forever. I ended up helping print out my own paperwork. I will never rent a UHaul from this location again...

CHAD W. 
Rating:
5.0

Customer did not leave a comment.

BRIAN N. 
Rating:
5.0

We ordered blankets and only half the number we needed were available. Apparently, you get whatever is actually onsite. These various places don't anticipate your arrival and make sure the etras you ordered are available.

Wilson H. 
Rating:
1.0

Customer did not leave a comment.

Seth H. 
Rating:
3.0

The office was very messy and not professional at all. As a woman by myself it was uncomfortable and dirty.

sharon S. 
Rating:
1.0

I was told that because my equipment broke and I had to move my stuff to a new trailer, I would not be charged for a second day however, I still brought the trailer back within two hours of the original deadline rather than keeping it a second night. I also returned the trailer cleaner than I recessives it and I didn't receive any help with connecting the second trailer. I was charged for two days of rental which was NOT what was told to me by the Uhaul representative that was onsite when I was swapping the trailers. I will NEVER use Uhaul again or recommend them as a result of the poor service and being lied too and over charged.

Ken R. 
Rating:
5.0

Quick and easy setup and go.

George G. 
Rating:
2.0

Almost got charged for two days, because the guy put in a later return time for the next day. I practically had to argue with him, that he needed to make the time earlier to get the right price.

Mark B. 
Rating:
1.0

The rep was rude and yelled st me and didn't seem to know how to book the trailer and charged me extra when he knew that I shouldn't have been.

Dena G. 
Rating:
3.0

Really hard to excess it,since it was raining it was horrible,my feet got soaked.

Lidia G. 
Rating:
1.0

Confusing drop off. I parked truck and handed my contract to person there .... he said “I was done” and that I could leave. Then I get calls the next day saying I did not return all 10 of my blankets which were counted 3 times by 3 different people. I returned call and person there could not help me and I have not heard from person I left message for.

Jason M. 
Rating:
3.0

Jose was not very helpful assisting me with the Auto Transport.

DAVID K. 
Rating:
1.0

Guys in the office were very inattentive. Trailer wasn't up on blocks. My husband had to PICK IT UP just to get it on the ball of our truck. They did not have an adapter for the lights and tried to charge us $20 to buy one when they are $7 at any parts store. Also tried to double charge us for insurance. It was a TERRIBLE experience.

brent R. 
Rating:
3.0

Customer did not leave a comment.

Ken H. 
Rating:
3.0

Customer did not leave a comment.

ALLEN W. 
Rating:
1.0

I'm being charged cleaning and the truck was not dirty. I called about this and a fuel charge and the caller was very rude and disrespectful. I will not recommend this facility, matter of fact I will discourage people from going there.

Suzette C. 
Rating:
3.0

Customer did not leave a comment.

garland H. 
Rating:
3.0

Customer did not leave a comment.

JACOB I. 
Rating:
3.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

very easy and the staff was very helpful and personable.

alan W. 
Rating:
1.0

Awful. The man could barely speak English i had no idea what he was saying. He was rude and not helpful at all. I'm honestly surprised

lauren F. 
Rating:
4.0

Customer did not leave a comment.

JUSTIN P. 
Rating:
5.0

I loved this guy

John D. 
Rating:
5.0

Very kind and courteous! 5 star

Richard W. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Loren W. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top