Customer Reviews for New Pools Tires and Rims
(U-Haul Neighborhood Dealer)

Rating:

3.0

It was confusing with the drop off. No instructions were given.

Rating:

5.0

The person who helped us was very kind. We were in a difficult situation with a breakdown during a move, and the gentleman did everything he could to make things easier for us.

Rating:

1.0

Staff were very unprofessional. Location was cluttered and dirty- I am still in disbelief U Haul would allow use of this location. Definitely not pleased I was charged for gas after I left the location when I clearly left more gas in the truck than when I picked it up. Strongly recommend U Haul evaluate this location immediately.

Rating:

1.0

This was was an absolute disaster! I felt like I was going to be kidnapped! The man had to get in my car and I had to drive us to a remote location and he was trying to call someone while we were driving and they were speaking in a different language and I thought they were plotting to kill me! I have lived to tell the tale, so that is the only positive.

Rating:

2.0

Clean the truck and check it over very closely.

Rating:

5.0

great people,great service.mk

Rating:

5.0

Thank you for taking care of me.

Rating:

5.0

The owner is a kind gentleman who deserves respect. He is a good man.

Rating:

5.0

Not open so had to do self check out

Rating:

3.0

Serviceman was alone and didn’t know how to process rental payment. Had to call another person, so we could do it over the phone . Had trouble hooking up car and asked for extra money to hook it up. Would not recommend this location.

Rating:

2.0

You shouldn't have satellite locations. The main location at 3914 S General Bruce Dr Temple, TX 76502 fixed us up with a replacement truck. I give them 5 stars. Ralph

Rating:

1.0

Disgusting place, guy running was not wearing shoes, old food stuff all over the place will never use this location again

Rating:

4.0

Owner was very helpful. Thanks

Rating:

4.0

Good customer service, kind man that explained everything

Rating:

2.0

Did not honor the original agreement/reservation

Rating:

3.0

I was charged a $26 cleaning fee when I returned the vehicle in the same condition I received it. I’m not understanding what the charge was for

Rating:

5.0

Easy pick-up & drop-off. Great experience. Thank you for everything.

Rating:

5.0

There was a miscommunication in the hours with the uhaul site and the actual pick up site, but the gentleman that helped us was AMAZING! Super helpful and friendly. Would definitely recommend using this location!

Rating:

2.0

This place was very unorganized, didn't have the supplies we needed, and we were told one thing about mileage and then found out differently later. Problem was resolved at the DROP off location.

Rating:

2.0

This place is a junk yard!

Rating:

1.0

Was not welcoming, was close during open hours. No one was present, called left message and did not respond after 40 mins manually checking out using Uhaul.com/share. Afraid to be charge extra returning correctly during business hours .

Rating:

5.0

Nice owner

Rating:

1.0

No help.

Rating:

3.0

The lot where we dropped off the moving truck and dolly was small and narrow so when we went to drop it off after hours, we weren't quite sure where to park it so it would not block the driving entrance and exit.

Rating:

5.0

Just a drop-off, but really nice folks.

Rating:

1.0

1) My reservation was at a different location (this was a BIG problem time wise and caused me to be late to meet my movers) and I had to be redirected to this dump location to pick up the trailer (which was the only U-haul item on the lot). Mohammad was friendly but the shop is filthy and in complete disarray. Had I sent my wife to pick up the trailer, she would have left without going in.

Rating:

5.0

Owner was a very generous and courteous man. I will rent again

Rating:

3.0

We ordered a dolly online however the dealer said he could not get a dolly. We were not notified before hand to make other arrangements. We were coming in from out of town to load a house to move to the town we were coming from. We should have been informed that a dolly was not available.

Rating:

4.0

Mow the weeds in the lot.

Rating:

1.0

The place is dirty. Only used them because they had a truck available. Charged us a cleaning fee when the back was swept out and no trash was in the truck. Charged us after hours drop off fee when we walked into the store and handed them the keys back right before they closed. They close at 6pm we arrived a few minutes before 6 and turned the truck in when it was not due back until the next day at 2 pm.

Rating:

3.0

Easy access to I35.

Rating:

3.0

He could clean up around the business.

Rating:

2.0

Took me going to find someone to get help after waiting for 30 minutes. The uhaul smelt like smoke, it did not have my equipment in the back, had to go back in and ask for it. While I was driving on my 12 hour trip, it started raining and thats when I noticed one of the windshield wipers were broken.

Rating:

5.0

Winston did a Great Job- he was very pleasant and helpful and did his best to go above and beyond his job to help. We really appreciate him!

Rating:

5.0

Needs attention to the front in alignment. Vehicle would drift from side to side, needed constant attention to keep it where you want it.

Rating:

5.0

Great people-Winston was awesome!!! We'll be back!

Rating:

1.0

Contract Number: 24485250 Saturday 7/2/22 1:00pm Picked up tow dolly & loaded Geo Metro at New Pools Tires and Rims, 4515 S General Bruce Dr, Temple, Texas, assisted by Mohommed. 4:00pm After driving over 3 hours, 110 miles on I-35N, pulled over for fuel in Burleson, TX. Inspected tow dolly, right tire coming apart. Hand size pieces of tread gone in many areas, images available upon request. Called Mohommed at Uhaul in Temple Texas. His response, “what do you want me to do about it?” and he instructed me to call Uhaul Roadside Assistance. Called Uhaul 800-844-7867, automated service informed me they were very busy, was put in 30 minute que for call back. Searched nearby Uhaul facility's, carefully drove 10 miles to U-Haul Moving & Storage at I-35 & Berry St., Ft Worth, TX. 5:00pm Even though they were extremely busy, both the assistant manager, Tori and fellow worker, Ashley gave me exemplary service and switched out the 1st tow dolly for the 2nd, TD 1306C. At 4pm my faith in Uhaul was gone, by 5pm, my faith was restored. Both Tori and Ashley are compassionate, considerate and efficient Uhaul employees and should be paid more or promoted to higher positions. At the very least, their top-notch service should be noted.

Rating:

5.0

Owner and assistant we’re super nice and very helpful, answered all my questions and concerns! Truck was tip top, would definitely use again!! Thank you!

Rating:

1.0

Drop off was easy. Said he would email me a receipt. When i got it there was a $25 cleaning charge. Complete BS. The truck was in the exact same shape as when I picked it up. I even returned it a day early. Wonder what other hidden charges Uhaul tries to sneak in. Kinda shady business practices.

Rating:

1.0

The truck had a major exhaust leak and 142,000 miles. It also would not maintain a 60mph speed making it unsafe to drive on an 800 mile trip. The rental agreement also had the wrong fuel amount marked and I had to drive to a lot to get the vehicle off site and did not see the fuel was off from the contract. Upon turn in after adding the fuel I thought it was on the gauge the dealer told me the fuel was not right. I also had to add an extreme amount of fuel in the truck as it only gor a 3mpg on my trip. Very disappointed and will not pay the extra fuel charge and would like a call back

Rating:

3.0

Tire was low on trailer and almost flat. I suggested changing the tire and instead only added air. I had a flat and continued to put air in it until I reached out to uhaul to send out a tech to change the tire. Delayed my trip somewhat

Rating:

1.0

Check all your tires four possible defections I rented one a car dolly on the 22nd of April it had a blowout causing me to wreck my truck and totaled it who's paying for that

Rating:

1.0

Complaining

Rating:

5.0

thank you

Rating:

1.0

I was double charged for my rental, and when I went back to office to get it fixed, I was told I had to call company, when I called company, I was told this dealer does this all the time and an audit account would have to be created. I think I should have gotten my money back and U-Haul should take care of thief own business and over charging problems. Bottom line is I’m out of pocket money that should never have been taken! I am very unhappy with this situation and I hope it will be fixed sooner rather than later.

Rating:

5.0

The owner was very helpful and polite.

Rating:

5.0

Thanks for the speedy help!

Rating:

5.0

It was great experience

Rating:

3.0

now I want a Pool

Rating:

5.0

The owner was fast and efficient. He treated me very well

Rating:

5.0

Very helpful and friendly!

Rating:

5.0

Great customer service. Very friendly.

Rating:

5.0

Very friendly customer service. Will use this location again

Rating:

2.0

Received the wrong size truck. Never coming back here again.

Rating:

1.0

Was charged fees to return equipment

Rating:

4.0

Good customer service

Rating:

5.0

Convenient

Rating:

5.0

The only U-haul shop I like to use

Rating:

3.0

Trailer was muddy on outside had to mopout inside

Rating:

5.0

Great Customer Service !! Made my experience in renting a Uhaul very easy !! Very Friendly and kind.

Rating:

1.0

The computer was lagging so I got a late start to begin with and I got charged for a extra day when I was just using the same time it took to actually GET the trailer and they had a new employee running the store by himself??? Worst service ever $20 a day my ass.

Rating:

3.0

How can you change me for extra miles when I only went to temple. The truck was clean. I left a bottle on the cup holder and my my charger. And that is an extra 30.00 charge. Unexceptionable.

Rating:

1.0

Call location and was told to drop trailer off and they would check it in the same day I picked it up. Now I'm being billed for an extra day. I will not pay this as I did drop off trailer as I was instructed to do .