We left the vehicle at the location designated that was not next to the office. We were charged for not having a full tank of gas. It was left similar to where it was when we picked up the vehicle in Menomonie. We should have told the clerk at the reurn site about the gas since he had to go down the road from the office to inspect the retuned vehicle snd said that he would do it within an hour.Bret R.
New Storage Bellevue
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Absolutely horrible. The truck was not clean and sanitized. Especially with Covid it should have been cleaned. The equipment I needed was not in the truck. The truck sat in my driveway all night because we couldnt move anything without it. There was used furniture blankets laying in the back that I didnt even order. I had to use the truck to pick up the furniture dolly and the appliance dolly at west depere location the next morning because we couldnt move everything without it because I have a bad back. And we had alot of furniture to move and heavy large boxes. I made 4 trips with this truck. The charges are ridiculous and I want a full refund. I was late moving out.Cheryl S.
Customer did not leave a comment.Ben V.
Customer did not leave a comment.Dale L.
Awesome keep it up !!!!Steven K.
This location does not have parking for big trucks they need to have better parking when dropping off.Kevin M.
Address was incorrect, could not find a staff person, did not receive instructions about key box had to call uhaul staff for assistance. I specifically requested Depere pick up site because staff available and a safe area then got switched to Bellevue. The storage unit pick up is not safe for single women!Candi C.
Customer did not leave a comment.Michael P.
Pick up time 08:00, truck was still not available at 09:00, transferred to new pick-up location, did not open until 10:00, paperwork retrieved, however U-haul credit system crashed, so I had to return home for a checkbook to come back to give them a check. My 08:00 pickup time turned into over a three hour delay. Staff members were not at fault and were very helpful, but the experience was awful.Diana K.
Picked up after hours.Justin K.
Customer did not leave a comment.Brittany S.
Customer did not leave a comment.maryann W.
Gas eat up so quicklylisa F.
Customer did not leave a comment.KIMOM M.
I did order online for trailer 6x12 on sat Jan 20 2018. I went there to pick up at 9:15, and then I waited for 30 minutes for paper work, and then no body help Me to push the trailer on my hitch. The lady work there she not like professional.Steven N.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.Kathy R.
Customer did not leave a comment.Jared T.
Customer did not leave a comment.Randy J.
Customer did not leave a comment.Bernadette P.
Hire a more personable counter person at the GreenBay location. Insurance was not requested by me but he put it on my bill w/o asking me.RICHARD N.
They had someone check me in who was new on the job. He couldn't close out my file or print me out a final receipt. He indicated the owner just left him on his own. Good for the owner - sucks for the customers!!SCOTT M.
Customer did not leave a comment.william V.
Customer did not leave a comment.GREG M.
I asked to be able to pick up a truck closer to my home. As it is, I had to put on 21 miles just to get it from the pick up location to my home, which in the end cost me for some added mileage. It was only 10 miles, but that's not the point. I believe the mileage should start from where you load the truck, and from there, to your destination. The cab of the truck was not clean, full of potato chips and a few wrappers.Melanie W.
Customer did not leave a comment.brennan F.
Customer did not leave a comment.LAWRENCE B.
Customer did not leave a comment.Lawrence B.
When I called for help the people working at Uhaul (1800 number) were rude and unhelpful.Erin B.
I received no help from the facility in attaching the trailer to my vehicle. The guy just stood outside the office smoking his cigerrette. I finally got the hitch on the ball of my car, but never figured out how to tighten it up till I got home. I was amazed at the poor service!James C.
Customer did not leave a comment.Vincent S.
Customer did not leave a comment.Randall R.
Customer did not leave a comment.jill C.
Customer did not leave a comment.Keith S.
Improve the process of taking an online rental reservation and getting it properly sent to a location. During each of the last two rentals (within last 2 months), each time I show up at the location to pick-up the equipment, they have errors/incorrect information from the online reservation in their system. Then the associate behind the counter has to re-enter/correct the reservation. It seems like the online rental reservation system if flawed and I will not use it in the future. Also, it was discouraging with the latest rental, the person behind the counter told me to drop it off where I picked it up, even though they were closed on Sunday. Then later the same day I picked up the equipment, someone called me to tell me that I needed to make an appointment to drop off because the location was closed. The woman on the phone was rude and insinuated that I caused this confusion because of something I selected when making the reservation. I can assure you I did not make any such request, so it must also have been an issue with the online reservation system. Long story short, the uhaul reservation process is flawed and frustrating. The folks at the pick-up locations have been very easy and nice to work with. I wish the uhaul company/organization quality of service, online systems and customer service would match the quality of those running their pick-up locations. Please contact me at 920-680-0238 for more details on my issues with Uhaul.Joseph F.
Customer did not leave a comment.Jayme W.
You charge my credit card for fuel and I put 7 gallons in the tank and there was 3/4 tank full. I started with 5/8 tank full. I will not recommend this location to anybody else.Wayne T.
Customer did not leave a comment.keith K.
Customer did not leave a comment.MATT L.
Customer did not leave a comment.JACKES L.
Didn't interact with staff in person, but over the phone an employee gave me instructions on how to drop off the keys since they would be closed for the day by the time we got there. Very convenient.AARON W.
Customer did not leave a comment.HEATHER H.
This comment is not about the pick up location (where employee was nice and was helpful) - but about the reservation process. The reservation process is poor. Renters need to know that 1) there is no guarantee that your preferred site is where you will pick up trailer. You are notified only 24 hours prior to pick up date as to where your trailer will be and it could be inconvenient location (ie far). And if you order supplies (boxes, etc) you may have to pick those up from a different location from the equipment. Many sites pick up/drop off sites are not full scale uHaul rental places - our pick up place was a storage rental and drop off was a gas station - so don't expect a lot, instruction, etc. Fortunately my husband was knowledgeable and has towed before. We ended up with a larger trailer because that's the only one available (did not get charged extra). The room in the larger trailer was nice but trailer was more difficult to tow because it was wider.RITA H.
Customer did not leave a comment.BRADLEY L.
Convenient and good service. The guy stayed a few minutes late to help me attach trailer, very appreciated!PETER T.
Customer did not leave a comment.JOSHUA V.
Customer did not leave a comment.GREG B.
Customer did not leave a comment.ADAM P.
Customer did not leave a comment.RYAN F.
Customer did not leave a comment.LAURA P.
hitch jacks should be installed on trailers, somebody is going to injure themselves trying to lift the trailer onto your vehicles hitch. I rented a trailer 2 years ago and had the same situationRANDALL P.
Customer did not leave a comment.lucas B.
After unhooking the trailer, my hands were a bit dirty but there was no place to wash them on site. A bathroom or wash sink might be nice. Employee on site was very pleasant and helpful in meeting me outside when I drove in, helping to unhook and park the trailer, and get me checked out. Compliments to him!robert E.
Customer did not leave a comment.Matt H.
Customer did not leave a comment.JOHN G.
I dropped off on a Sunday. No problems. Thanks.JEFF R.
Better equipment check over by vehicle p/u location.toby B.
Customer did not leave a comment.JENIFER W.
The staff was pleasant, but my trailer allowed snow in.Chris W.
I would have liked to not have to travel from Sturgeon Bay to get the trailer in Green Bay.PAUL R.
Customer did not leave a comment.TAMARA B.
Customer did not leave a comment.MIKE O.
Customer did not leave a comment.Pamela K.
Customer did not leave a comment.Travis A.
Customer did not leave a comment.ALAN M.
Great service. Even replaced my broken brake light for me.MITCHELL L.
no one was present at the time of drop offRANDY B.
Customer did not leave a comment.VANCE G.
Strap on drivers side trailer wheel hold down was not holding . Strap was not holding in ratchet.TOM O.
Customer did not leave a comment.dennis S.
I WILL NEVER RENT FROM U-HAUL AGAIN YOU DON'T HONOR YOUR CONTRACT AND ARE RUDE AND UNCOOPERATIVE. THESE STORES WERE OK IT THE MAIN COMPANY THAT IS THE PROBLEMJOE S.
Small location, but attendant was available and supported the drop off in a timely fashion.BENNY B.
Very friendly and helpful.Jean I.
Nothing really. The folks I worked with there are really terrific. Always prompt, friendly and helpful.CHRIS D.
At 24 hour drop off locations it would be nice to have some signage indicating process.JULIE S.
Customer did not leave a comment.Charles J.
Mike was VERY helpful with getting us situated correctly. He gave advice without being pushy, and was excellent to work with. I highly recommend himDaphne W.
Customer did not leave a comment.ADRIAN A.
Customer did not leave a comment.WYATT G.
The staff were very helpful and friendly; great customer service!! Truck was there when needed and express checkout over web.RACHEL K.
Customer did not leave a comment.ROBERT C.
when we reserved a u-haul we reserved it for West DePere. When we got our confirmation our reservation was for bellvue not West DePere. When we called to get it changed to West DePere nobody could help us. I reserve the u-haul for 8 a.m.. It did not open until 9 a.m. When we want to pick up the u-haul it wouldn't turn over. It took them one hour to jump the U Haul. We are very dissatisfied and will never use a u-haul again. We should have spent the extra money for a Penske. No refund for pro rate was given to us.DAVID H.
Customer did not leave a comment.Brian L.
They were very helpful and friendly, the truck was clean and well maintained! Great experience!!DIANE V.
Customer did not leave a comment.JACK B.
Customer did not leave a comment.BEN V.
A sign that inidcates where one should park after hours would be helpful.NORMAN V.
Customer did not leave a comment.MICHELE P.
The original location we had picked was much closer to home. The location changed and we were not notified in time to pick it up at the original scheduled time. We had to pick it up 10 miles from our home. This was poor service on someone's part.JOSEPH D.
I dropped the truck off a day early. Though the gate was open, the office was closed so could interface with no one.DONALD L.
Customer did not leave a comment.R NEAL M.
It was a quick and easy drop off with a pleasant and helpful young man assisting us. We will certainly use New Storage Bellevue again if the need arises.GEORGE B.
Customer did not leave a comment.KIMBERLY S.
This rental experience was extremely disappointing. I reserved on line three separate trailers and each time someone called and stated that they didn't have our trailer size available. I would suggest that your on line inventory system get better synced with your actually inventory.DL V.
Customer did not leave a comment.LAURA V.
Was not open. Website listed them as open until 2 p.m. on Sunday but they were closed. Just parked the trailer and dropped off paperwork in drop box.ROBERT W.
Customer did not leave a comment.Ryan K.
Was a bit incovenient to drive out to Bellevue as I was planning to pick up the truck at the Taylor Street store. This added time and mileage to my move. Also, 3 requests to correct my name (Schmitz) were ignored. Some serious computer hassles making changes to the rental. I have no problems with the pickup and dropoff locations. My disappoint lies in the overall service in making the rental over the phone and making minor changes.JERRY S.