There was no one present. I left $50,000 worth of equipment in an empty, unmanned, unlocked lot. And your U-Haul app to process an unmanned drop-off would not work to verify my location. The Uber App had no problem determining my location at the site. I would not have knowingly accepted an unmanned drop-off location for such an expensive rental. The information I had said it was open 9-5. That was certainly not my experience!
John G
Customer Reviews for Newman Gillium Associates
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Dealer refused to come outside. Instructed me to drop trailer in yard and leave, from his ring doorbell camera. Trailer was returned on Friday, but not checked-in until Tuesday afternoon. I am now trying to get credit for the overcharge of the additional days. Unhelpful, inaccurate, and attempting to overcharge me. If you have a dealer with hours until 6pm, there should be someone at the location at 4pm.
Jeremy PPersonnel at this site were professional and helpful, responding quickly to phone inquiries. I have used this location twice and would go back again.
Erik Z