Customer Reviews for Newman Smog & Lube

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Newman Smog & Lube

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Alan M.
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Customer did not leave a comment.

Mark W.
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see above.

Dawain C.
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LANCE S.
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Matthew C.
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dennis N.
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Manish T.
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GLENDA S.
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I seldom rate things as excellent, but I was so impressed with all the help I received. Questions answered. The final bill did not come thru, although the message did. But was given the information over the phone. I am new to the area and was happy to find a new place that I will be happy to use for future needs. Mrs. S

Joseph C.
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JULIE V.
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I was very happy with everything. Customer service was outstanding

Terrence G.
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Daniel S.
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Yvonne W.
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Brian M.
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Ryan M.
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Jesus M.
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ALFONZO A.
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Nothing all was perfect.

Nancy C.
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They were very clear that if the found the smallest scratch - we would have to pay. Yet when we got into the $19.95 Truck to pick up a stove in Modesto, CA. we had to get the windshield cleaned before driving.

jaqueline S.
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cherish H.
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Traveyon W.
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The lady at the desk was rude. I've rented many times with uhaul at many different locations. This location was the first and last time I will Rent from. She said I didn't clean the truck. Me and another customer that was there looked at the back of my 20 ft uhaul and he Said it looked clean to him. She told me I needed to pressure wash the back of the truck when I told her I would sweep it out. She Said there was oil but the stuff I've moved was just 4 mattresses and bedroom sets. Nothing that contained oil. She charged me the 25.00 cleaning fee.

Traci F.
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Rates are entirely too high!!! I felt raped when o got my total!! Not cool

Tishana E.
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Primo G.
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Crystal G.
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Joshua A.
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Matthew C.
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Andrew I.
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The personnel were very helpful and prompt

Jessica S.
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Blake L.
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JOYCE M.
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Lyn Cherri R.
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It's so sad to learn that there isn't any trucks available in the area, other than a pickup. Trucks are 20 - 35 miles away!! You used to be able to get any size truck delivered!! Very disappointing.... next Aug we plan to move to NV & there won't be any trucks available... what are we to do?!?!

Juan Z.
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daniel B.
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Very professional and knowledgeable. Really cool people working there too. Highly recommended!

ANASTCIA H.
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Nothing. They always have stellar service, polite and equipment is always clean and in working order

William B.
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STEVE H.
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Continue to upgrade the vehicles. I get a great truck each time that has new features. Staff is incredibly efficient, honest and great to work with.

LEN O.
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marcus M.
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The people that helped us were patient and friendly. Doing business like it should be done.

John H.
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Luis B.
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Excellent service nice people

Mary B.
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Dennis S.
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Nothing Newman can do. They were great. I am glad they had the equipment I needed to rent. I had to drive in excess of 60 miles to get it, since there were no others in my "region".

Joel D.
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Severo C.
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Darrell L.
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Sara R.
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Awesome people!!! very helpful!!!

CHIP B.
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alejandro H.
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NICHOLE A.
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JOHN S.
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The staff at the Newman location were especially helpful and patient. They took the time to make sure all my questions were answered, which were many, because this was my first time towing a trailer. They also made sure the trailer was safely connected to my vehicle, and I had no problems driving 400 miles to my destination. Also, I'd like to comment the staff at the Los Banos U-Haul location on Pacheco Blvd., my preferred pickup location. They answered many questions I had, even though it ended up not the place I had to go to pick up the trailer.

Heshimu C.
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Crystal G.
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celina W.
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dennis B.
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It was the best truck I have rented of the 5 over the last 2 months.

JOHN K.
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Very helpful!!! And very professional

nevell J.
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Nothing. The service was excellent on check out but my return was total pleasure. The lady was polite and kind who treated me like a member of her family. A wonderful experience indeed.

Mary B.
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anthony P.
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Vernon H.
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KELLY K.
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Rental had no ac~ forgot to mention

TRAVIS S.
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Anita M.
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Patricia K.
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Very friendly and knowledgeable

Crystal G.
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Tony B.
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Brenda M.
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Newman Smog and Lube went out of their way to accomadate our needs and we appreciate their services. Thank you

Cathy C.
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Great customer service loved the lady at the counter!!!

Roberto M.
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Luis C.
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They gave wrong information about using credit card as a deposit, now my credit card is charging me extra for using this service.

Charlotte R.
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First time using the 24/7 pick up and I really liked it! Because I work it was hard to pick up the truck during business hours. Would totally use this again:)

Kari T.
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Laroy M.
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STEVE H.
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Excelent people, excelent service and excellent price. Only place I will go for a rental.

BEVERLY M.
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Javier L.
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NORMAN S.
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Ray P.
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maria C.
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Hugo M.
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Your dispatch center in Fresno told me the wrong place to pick up my auto transport and I went to both locations In los banos and they didn't have what I was looking for. Please work on communication with your dispatch for customers that way time and resources aren't wasted.

AMANDA C.
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LANCE S.
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JIM M.
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Nice people. Good service

Vince B.
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Trailer lights connection did not work! Tires were under pressure low air everyone of them.

primo G.
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Customer service was good. The only thing I had a problem was unhitching the trailer. I rented the 6x12 this is a very heavy duty trailer is not something you can pick up a bit to land unto the ball l, you really have to back into it. The trailer is very heavy. Some of the ground is un even so when unhitching you have to make sure your vehicle is at the same height as the trailer so that when you start to unhitched the trailer goes higher then your ball hitch. Other then that I had no issues renting or returning.

Tony C.
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fast service

Lucille P.
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Alexander G.
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valentine R.
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my original appt was made at your Merced location on7/8/2018 the appt was made for a one way trip to El Paso Texas for8/1/18.Mywife andI went in and spoke to a black gentleman.H asked for my id and credit card information.He said we were set.when I called in to the U haul in Merced on the Friday before to ask if I could pick the vehicle up on Monday the lady said no that Tuesday would the earliest .When I showed up on Tuesday morning I was told that there was no reservation.That day I spoke to Tyler. She said that the appointments made under Martin Reyes and I said I gave the young man my drivers license and credit card information.I had received a confirmation by e mail but never looked at it. i opened it and found the name was entered wrong.Tyler was able to locate a truck and car hauler in Newman Ca .Her directions were so bad that it took almost 3hours to get there The place in Newman was great they gave me directions to take Ca 33 to us why 140 took 40minutes to get back to Merced. I had to leave the car hauler there until we had the truck loaded.at approx 3:30pm we made it back there was another gentleman there stated he had hurts back .after explaining to him that I had left the car hauler there soI could load the truck that I was there to have it connected and my jeep wrangler secured.He walked out and i followed at which time his co worker an asian man stated he would help .After standing in the sun with no help for over a half hour I backed the truck up to the car hauler and we had to load and secure my vehicle because there was no help ,mind you I paid $1650.00 for this service ...I really don't see how you can stay in business with such bad customer service .I would like to be compensated for all the grief and inconvenience caused by your facility . caused an extra day before I could depart. rescheduled reservations etc etc .I also had to buy extra straps for transport because I was not satisfied that the 2 would hold... I would like a call back from a regional supervisor as soon as possible

ERNIE R.
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Brandon M.
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SANTIAGO M.
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lutricia D.
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Crystal G.
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FRANCISCA S.
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Primo G.
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Im rating this facility this low not because they did not provide good customer service but because I was charged 30 dollars for refilling the gas. the thing is when I pumped gas into the truck the gage was very close to what I had gotten it if anything it was a hair slither less and to me that is excessive. I understand when individuals leave it less but a hair slitther thats just excessive.

brandon P.
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Michelle P.
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The gal here was very nice and helpful. My complaint is more with uHaul itself making me go over 45 minutes away to get this vehicle when I reserved it 10 days in advance for a location that was less than 5 minutes from my house. I HAVE TO USE MY TIME - almost two hours round trip to get this vehicle. I HAVE TO USE MY MONEY to pay the extra fuel cost to drive this vehicle 45-55 minutes to my house where my move actually began! BAD CUSTOMER SERVICE UHAUL!!!!!!

Troy W.
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Great Service everytime

Matthew C.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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