I dropped the tow dolly off two hours early they didn’t check it In I got charged a late fee
Robert O
Customer Reviews for Newnan Lock Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Lockbox was inaccessible, rental dollies and blankets were not loaded on truck, took 2.5 hours to pick up truck
Brittany VCompletely satisfied with my service. I would recommend them to anyone
JASON BDid not get a receipt that the trailer was dropped off
Jack MUnsafe , dark & muddy street. Low lighting & basically no where to safety leave truck after hours
Conte HVery helpful.
Andrew AVery friendly helpful and efficient staff. Very easy pick up experience.
Michael SThe young lady at the front desk was very professional, helpful, and courteous. Unfortunately, you don't always get that great service in today's world.
Jeffrey MThe 26’ truck I rented was horrible. There was basically no suspension in the vehicle and the AC didn’t work on a 90 degree day in Georgia. The cherry on top was the customer service lady who couldn’t have cared less about the issues and offered no resolve to my awful experience except telling me the total I owed.
Lucas BOnline check in was cumbersome and slow.
Tony MThe wiper Blade need to be replaced there is no Rubber on its.
CARROLL BThe young lady that assisted me was outstanding. The truck was; 1. Missing the passenger side wiper blade. 2. There was trash in the rear. 3. The truck was shaking while I was driving. I was not able to check it back in, because the U-Haul website gave me a message “you do not have a current reservation”.
RONNIE AThe vehicle had no working vent, air conditioning, heat or defrost. The fan/motor pushed NO air at all. This would have been no problem, except for that the day was unusually warm and raining so the window could not be rolled down without getting soaked (which I did) and the windshield could not be defogged when the windows were raised. Otherwise, all was good with the service.
BRIAN Magain nothing ..very smooth transaction...
Anthony MJordan was outstanding
SAMUEL JThe employee was very nice and helpful The truck was very dirty parked in a treed area and we had to drive far to pick up a dolly we rented in Peachtree.
RENAN MGreat job!!! Keep up the good work! And the good attitude! Thanks!
Ricardo TWasn’t dirty yet not really clean.
Frank SEverything excellent!
Nancy GVery hard to find due to vegetation. Sign was not seen till I was passing the drive. However, I was greeted and treated warmly and checked out quickly (she did not open the back to verify the Dolly was there or the bay was clean - which it was). Also, the office, while clean, had a shelf in the floor that obviously fell. Again, I would use the company orange to paint an accent wall to brighten the area.
Lisa SService was sub par.
Adam SThis location was great!! They made sure I had everything I need for my move and even gave me a month free with my new storage rental! Definitely call them for truck and storage rentals!!
Joshua PEverything was timely and service was great.
Steve LGreat service, clean truck! I also rented a unit from them, they have great pricing, clean units, and it is 24 hr access. Highly recommend to all
Joshua PPerfect service and personnel. Quick and easy
troy sNothing! It was perfect!
Ken wThere was confusion on which location I was going to. I had confirmed with this location. I was also sent the Franklin location and called and told them I had already confirmed the Elzie Johnson Rd. I got another e-mail the next day telling me the Frankline Rd was waiting on my pick-up. This just caused some sonfusion.
Extremely helpful and kind
Tanya PIt took me over an Hour to pick up my trailer because of Computer issues with U-Haul, The Lady said that this happens all the time
DONNIE H