Customer Reviews for Nex Gen Enterprise LLC
(U-Haul Neighborhood Dealer)

Rating:

5.0

Friendly and very helpful on any questions or concerns would recommend the two locations I used to anyone

Rating:

1.0

First off, this isn’t on the team member. She was very eager to help. But under staffed. Under trained. Did not hook trailer up correctly. We had to ourselves. Did not understand we needed only 12 blankets. We were charged for 60 and only received 11. The 26ft truck was under 1/4 tank. Cab was dirty. Location is very run down and not like a uhaul location at all.

Rating:

3.0

It’s a ripoff to customers! Even though U-Haul doesn’t charge by the day…respectfully U-Haul should refund money if the rental is turned in the same day.instead of charging 3 days when customer only needs 1…will not use U-Haul service again!

Rating:

1.0

Getting the truck was very confusing and took to long. Although the person was somewhat friendly, it seemed liked she didn’t didn’t know what she was doing, having technical difficulties or maybe both, but it was the worst experience I have had.

Rating:

5.0

Good customer service

Rating:

2.0

Street address is slightly confusing. In maps has you go 8 different directions and ways to get somewhere, when if it was just on "XXXXX St" instead, it would be right there. Since it's behind a building you don't know and can tell the folks in the front bldg get asked the U-Haul question a lot. U-Haul door has no signage, don't know where or which one to go to. As well as when you do go in you can easily pass the office. In addition to the facility I did have an issue with the overall checkout. When I got in the truck I took notice of the gas and it was on the white line past the 1/2 way marker. The guy also said it was a 5th full. My understanding is the marker past the 1/2. Filled.it back up to what we started with and at checkout we went over milage by a whopping 6 miles and then charged another 8 dollars for gas since it was on the white line instead of slightly over it. So the initial $42, 19.99 for the truck and then 20 for mileage plus tax got us to $42 then an additional $14 and some change at drop off smh. So a total of $56 for less than 3 hours. Maybe give the places a little leeway or some freedom in letting things slide....? You offer insurance why not offer a milage package? Maybe 10 bucks and fist 30 miles are included type thing and then each mile after that is 50 cents or something. The gas thing is what is aggravating about it all. Had his little handheld thing, scanned it and typed some stuff and poof I owed more money. Went 26 total miles, put 3.2 gallons in. According to the gas gauge trip saver or whatever I was supposed to use only 2.9 to 3 gallons. I added more and still was told it was wrong. He did everything from outside the truck so maybe it was an angle thing, would have looked way different if he was inside the truck doing the readings straight on potentially. Not sure don't know just don't think I should have been charged for gas.

Rating:

3.0

It’s hard to get in and out of safely

Rating:

5.0

The young gentleman that was working was very pleasant had a gentle demeanor about him. A very nice smile and was quick and efficient in checking me out.

Rating:

4.0

Staff there very nice but need better signage saying UHaul around back. I will rent there again and be happy happy about it. I appreciate the service they provided me when picking up the trailer.

Rating:

5.0

very polite and professional

Rating:

5.0

nice helpful people

Rating:

4.0

Have better wifi reception. Had to use my phone to process rental, and for each step of it I had to keep walking outside to get it to go threw

Rating:

1.0

The area is ultra sketchy with active drug dealing happening at night in the parking lot. The person behind the counter was clueless and took over an hour to get my reservation up. They first tried to give me a truck that was clearly wrecked with 1 headlight working. Bottom line this place was awful like really really awful I give this place zero stars and it’s only a matter of time before a customer gets shot at this location especially when you consider the drug dealing in the parking lot at night. Terrible terrible terrible…..seriously this place is dangerous someone should really go check this place out and I’m keeping a copy of this for the media when it does inevitably happen and I’ll show U-Haul knew and did nothing

Rating:

3.0

Wonderful customer service.

Rating:

4.0

They were closed but someone onsite directed us on drop off. Was clean & friendly

Rating:

5.0

This location was great help, quick and easy!

Rating:

5.0

Excellent Rep @ my location.

Rating:

5.0

Outstanding customer service

Rating:

3.0

Outside of truck had mud over the back tires if that is considered "not clean". Inside of cargo area was clean, as was the cab. Employees were polite and professional.

Rating:

1.0

Individual gave me incorrect information as far as payment was concerned. Asked for a credit card to hold until I reached my destination then I would pay. My credit card was charged and I had another credit card I was going to use as it had a credit. Not pleased that no one would help with this matter either.

Rating:

5.0

outstanding customer service very friendly and helpful will definitely use this location for all my rental needs

Rating:

5.0

Customer service was over and beyond good! We were absolutely so impressed with the kindness and individual assistance we were given. Truck was clean and even parked for us for easy access out. Thank you.

Rating:

5.0

This was the easiest transaction. I highly recommend. I wish I had known about your pods. I paid Mayflower 10K to move only some of my things long distance. The poss could've moved everything!!!!

Rating:

3.0

not clear where to leave the trailer. Area is not very safe.

Rating:

5.0

We were met at our truck and did not even have to go inside. Return was done in minutes. Very nice and friendly.

Rating:

5.0

I think his name was Kylen I'm not sure if spelling it right. Whoever was gentleman that helped me on Saturday was very professional. He needs a raise.

Rating:

5.0

New there job and very professional

Rating:

4.0

Very nice and helpful when I was there. There was some confusion over whether I dropped off the trailer, but as long as that's been cleared up I am very happy with the experience.

Rating:

5.0

The guy was so helpful

Rating:

5.0

Got me out of a bind for sure just keep helping people like u do.