Customer Reviews for Niantic River Transmission

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Niantic River Transmission

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Salvatore R.
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Customer did not leave a comment.

david G.
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Carlygene W.
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Great that is it local but there are no people around to check in or return. Return online was horrible with it not allowing pictures in the camera roll and wanted new ones which we could not due since all was dropped off.

Richard A.
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The truck was clean and the location for me was very convenient. The representative was very friendly and helpful and I'd recommend this location to anyone.

wiliam B.
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Customer did not leave a comment.

Stevphen M.
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Not charge for two days when used one

VITO F.
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Allways , great

Melissa W.
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Everything went great!! I will definitely use this location and service again! Thank you!!

CHERYL M.
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VITO F.
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Edward H.
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Salem N.
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Nicole M.
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When returning the truck I didn't know where to return it,someone came right out to help me,it was very much appreciated.

Alyson H.
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Customer did not leave a comment.

William M.
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Nothing, everything was great.

James H.
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Nothing. The guy working there went out of his way to help me get things done. I definitely will recommend this spot to my friends

Mary B.
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Heather C.
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Altaf R.
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Not enough parking Busy front road

GEOFFREY K.
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WAYNE C.
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Linda D.
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james T.
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Joe O.
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Jonathan S.
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Daniel S.
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The facility was dingy and poorly manned. Although the truck I rented was reasonably clean, the site was dirty and parking was random and confusing.

James I.
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24/7 system failed...froze my tail off ....uhaulassistance didnt work either. I'll never use unmanned site again and I'll try another company next time

David P.
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U Haul was great. This location was not open and did not inform U Haul or the customer. U Haul had to walk me through the pick-up. Great job by them.

Thomas V.
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The online system of renting is terrible because it does not work. i spent over an hour trying to get the system to work and sat on hold indefinitely. I will not rent from an unmanned Uhaul facility again.

Sean M.
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Customer did not leave a comment.

Tim B.
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No one answered the phone or returned calls. No one on site - ownership has changed recently and there is no clear management.

Dennis A.
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Was in perfect condition. was a pleasure to drive

Cameron L.
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Explain the glitch beforehand in entering the mileage upon returning the truck. The app kept saying the ending mileage was lower than it started which was impossible. Three hours after physically returning the truck but being unable to complete it on the app, and after calling several numbers and being transferred and disconnected several times we were told we needed to add a random "0" into the mileage. Who would know that? So for two days we had no idea if we were going to be overcharged or if they thought it wasn't returned. We were given two local numbers and no one ever answered and there was no option to leave a voicemail. Extremely stressful on top of the stress that already comes with moving!

Gary S.
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Customer did not leave a comment.

ivy M.
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The App did not work for us picking up which made a mess of the return.

donald C.
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I had an excellent experience. They were friendly and professional. I forgot my keys upon return and they made and extra effort to re-open after hours so I could pick them up. Their efforts are much appreciated.

Jordin S.
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The mobile check in process was terrible. I had to repeat submission for my license, could have provided the backup person's information at reservation had I known that was necessary, and overall it was a pain in the ass because much of the information could have been set up in advance when I made the reservation. Very slow and ate into the time I needed to move things. In addition, I reserved the truck for 6 hours and ended up having to push my reservation time back, but was not given the 6 hour window needed. By the end of the check in process, I had 2 1/2 hours before I had to bring it back. It was appalling and I'm incredibly disappointed in the overall experience, especially for what I paid. I will not be a repeat customer.

Gene R.
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I initially was concerned because of the business not being open. i was assured by your representative on the Uhaul Help Line that using a smart phone all would go well. That information was correct. It was called a self dispatch. All went without a hitch. your web site for this event, including the return, worked perfectly. I thank you for your good equipment and efficient delivery process.

Thomas C.
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the location is rarely manned but doing the truck share rental proved to work fine

David G.
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Customer did not leave a comment.

Alex W.
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Cathleen D.
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patrick J.
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They were supposed to open at 9:00. Nobody showed up to open the store so the U-Haul hotline said to drop the trailer there and leave.

DAVID G.
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John A.
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eddie Y.
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Evan B.
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Barnett K.
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To be frank... I will not use uhaul again... disappointed ??

John O.
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Inform client of aids that may be available for moving e.g.dollies

jason D.
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When we first got there one of the fenders were loose and we had to wait 2 hours for them to fix the that and the other fender was broken but Jerry rigged with a license plate. Then the next day I had to wait another hour for them to come out and fix a wiring issue because one of the lights weren't working. Started my trip in Connecticut and by the time I got to Maryland the Jerry rigged fender broke at the license plate thing so it was flopping around. Then I'd have to stop every 100 miles or so because the damn straps to hold the tires down wouldn't stay tight cuz they were junk and all Rusty. If I could get all my money back from them that would be great. Never renting from you guys ever again...

Gregory G.
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Easy check-out and check-in.

Svetlana K.
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Charlie P.
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Jennifer S.
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Robert G.
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Jo B.
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Office was not open on time. Pick up was almost a half hour after reservation time. He said it had half a tank, return with half a tank. It actually had just over a quarter tank. I did about 17 miles and put extra gas in to get it back up to the half a tank that my paperwork required. Van was newer and in excellent condition. The other factors will prevent me from returning to that location.

deb J.
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Lou Morgillo went well above to help us and make this a very good experience. Would highly recommend Niantic River Transmission U-Haul.

Edward J.
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always recommend you guys

michael C.
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Customer did not leave a comment.

brandielee B.
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luis A.
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SYED N.
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John H.
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Good service!

David G.
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Sandra P.
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John H.
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SCOTT T.
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Although not technically "clean and inviting" (it's a transmission shop, for goodness sake), they more than make up for that by being very helpful, friendly, and reasonable. Would definitely use them again!

jon S.
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david L.
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Jungwon K.
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Gil G.
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So easy to rent and return, customer service was great! will definitely use in the future!

William B.
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Customer did not leave a comment.

Nancy B.
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These guys were amazing!!!! So great. We had to extend and they were so gracious! Still more to move, so definitely will use them for the next (two) moves. AMAZING!

Elsbeth D.
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Bill J.
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Alyssa S.
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Limited parking so best to have someone drop you off to pick up the truck.

richard H.
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Everything was A++ fantastic

VITO F.
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Always the best

jean R.
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Great experience ! Excellent instruction on using the car dolly and dolly did the job well.

William B.
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Customer did not leave a comment.

barbra S.
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george P.
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A pick-up on site would be nice to use.

Sarah D.
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Carla W.
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Michael F.
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RICHARD H.
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Lisa R.
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William A. B.
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Well done and convenient location, thanks.

george P.
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Walter D.
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Teresa A.
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Mark V.
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Kimberly B.
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Convenient. Tricky spot with little parking, but appreciated not having to go over the Goldstar bridge a second trip.

Rashid H.
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Customer did not leave a comment.

tony T.
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Used the drop box so we didn't interact with anyone at the facility. Overall this was a great rental experience.

Dennis T.
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Keep me closer to my original pickup location choice.

David S.
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Customer did not leave a comment.

kevin M.
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Arnold and Lou were very helpful and accommodating, I would definitely recommend this to a friend, thank you

christopher A.
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RICHARD H.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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