Customer Reviews for Niantic River Transmission

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Niantic River Transmission

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Gene R. on

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I initially was concerned because of the business not being open. i was assured by your representative on the Uhaul Help Line that using a smart phone all would go well. That information was correct. It was called a self dispatch. All went without a hitch. your web site for this event, including the return, worked perfectly. I thank you for your good equipment and efficient delivery process.

Thomas C. on

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the location is rarely manned but doing the truck share rental proved to work fine

David G. on

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Alex W. on

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Cathleen D. on

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patrick j. on

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They were supposed to open at 9:00. Nobody showed up to open the store so the U-Haul hotline said to drop the trailer there and leave.

DAVID G. on

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John A. on

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eddie y. on

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Evan B. on

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Barnett K. on

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To be frank... I will not use uhaul again... disappointed ??

John O. on

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Inform client of aids that may be available for moving e.g.dollies

jason d. on

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When we first got there one of the fenders were loose and we had to wait 2 hours for them to fix the that and the other fender was broken but Jerry rigged with a license plate. Then the next day I had to wait another hour for them to come out and fix a wiring issue because one of the lights weren't working. Started my trip in Connecticut and by the time I got to Maryland the Jerry rigged fender broke at the license plate thing so it was flopping around. Then I'd have to stop every 100 miles or so because the damn straps to hold the tires down wouldn't stay tight cuz they were junk and all Rusty. If I could get all my money back from them that would be great. Never renting from you guys ever again...

Gregory G. on

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Easy check-out and check-in.

Svetlana K. on

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Charlie P. on

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Jennifer S. on

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Robert G. on

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Jo B. on

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Office was not open on time. Pick up was almost a half hour after reservation time. He said it had half a tank, return with half a tank. It actually had just over a quarter tank. I did about 17 miles and put extra gas in to get it back up to the half a tank that my paperwork required. Van was newer and in excellent condition. The other factors will prevent me from returning to that location.

deb j. on

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Lou Morgillo went well above to help us and make this a very good experience. Would highly recommend Niantic River Transmission U-Haul.

Edward J. on

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always recommend you guys

michael c. on

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brandielee b. on

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luis a. on

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SYED N. on

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John H. on

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Good service!

David G. on

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Sandra P. on

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John H. on

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SCOTT T. on

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Although not technically "clean and inviting" (it's a transmission shop, for goodness sake), they more than make up for that by being very helpful, friendly, and reasonable. Would definitely use them again!

jon s. on

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david l. on

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Jungwon K. on

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Gil G. on

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So easy to rent and return, customer service was great! will definitely use in the future!

William B. on

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Nancy B. on

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These guys were amazing!!!! So great. We had to extend and they were so gracious! Still more to move, so definitely will use them for the next (two) moves. AMAZING!

Elsbeth D. on

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Bill J. on

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Alyssa S. on

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Limited parking so best to have someone drop you off to pick up the truck.

richard h. on

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Everything was A++ fantastic

VITO F. on

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Always the best

jean r. on

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Great experience ! Excellent instruction on using the car dolly and dolly did the job well.

William B. on

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barbra s. on

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george p. on

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A pick-up on site would be nice to use.

Sarah D. on

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Carla W. on

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Michael F. on

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RICHARD H. on

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Lisa R. on

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William A. B. on

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Well done and convenient location, thanks.

george p. on

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Walter D. on

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Teresa A. on

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Mark V. on

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Kimberly B. on

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Convenient. Tricky spot with little parking, but appreciated not having to go over the Goldstar bridge a second trip.

Rashid H. on

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tony t. on

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Used the drop box so we didn’t interact with anyone at the facility. Overall this was a great rental experience.

Dennis T. on

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Keep me closer to my original pickup location choice.

David S. on

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kevin m. on

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Arnold and Lou were very helpful and accommodating, I would definitely recommend this to a friend, thank you

christopher a. on

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RICHARD H. on

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Mark F. on

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James M. on

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Improve drop off process. Remote drop off through the uhaul app not working !! No personnel at the location during normal working hours.

Marc B. on

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The parking area is tight (understandable for downtown Niantic) and shared with derelict cars. Personnel/business-practice-wise, the experience with this location was poor. They called the day before the trucks were due back to request that I return one of the vehicles a day early. While this phone call was an annoying interruption of our unpacking efforts, it attempted to pressure/illicit actions from me that we're contrary terms of our contract.

wiiliam s. on

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It's All Good at this location.

Leslie T. on

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wiiliam s. on

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Great service, however, this location may need more available trucks.

Jan P. on

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Tried to nickel and dime me for some damage on truck. Got me for 9 dollars on gas despite filling it to the proper level. Wound not recommend uhaul again. First disappointing experience. Have use uhaul in pay. Not the same. Trying too hard to make additional charges

Stuart P. on

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Joseph C. on

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ALFRED T. on

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Robert B. on

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Great customer service!

Robert L. on

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Excellent service. Everything was ready to go and well maintained.

barbra s. on

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Brent S. on

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The staff were very friendly and expressed a desire to treat us fairly, suggesting as longer rental period to avoid additional charges. Turns out they were right, and we used some of the additional time! Equipment was very clean and well maintained. Would definitely rent here again.

Carlos O. on

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bill d. on

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The truck was received filthy inside and outside. The was trash, ear muffs and a bottle of juice in the cab as well as some trash and the floor had dirt from boots all over it.

ernest b. on

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Process is a little slow

Georgia J. on

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ALFRED T. on

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Thomas C. on

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Marilyn R. on

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michael m. on

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john t. on

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Catherine L. on

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john i. on

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Calvin B. on

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James S. on

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I had to wait 40 minutes for them to fix a milage error that I noticed, if it weren’t for me double checking the milage, I would’ve been billed $200 extra. I was charged twice for the rental because they had to cancel the order and restart the process to correct the milage. Very unimpressed. I will not recommend to others.

Edward B. on

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Scott B. on

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RONALD P. on

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Cindy S. on

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Love getting a Uhaul from Niantic Transmissions. Courteous owner and employees. Will not rent from anyone else

Pamela L. on

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This place was so great. Arnold (I think) was his name was so helpful. Custer service on the uhaul number...girls were so rude. Not customer friendly at al.

Susan G. on

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VITO F. on

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David P. on

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Fast, friendly service to pickup rental and return made it easy.

VITO F. on

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Michael M. on

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