Customer Reviews for Nicks Auto Repair
(U-Haul Neighborhood Dealer)

1,879 reviews

2800 Moorhead Ave   Boulder, CO 80305

(303) 494-1004

Hours

  • Monday
    8:30 am–5 pm
  • Tue–Fri
    8 am–5 pm
  • Sat–Sun
    Closed

Services at this Location:

Contact Us

(303) 494-1004

2800 Moorhead Ave
Boulder, CO 80305

Services at this Location:

Hours

  • Monday
    8:30 am–5 pm
  • Tue–Fri
    8 am–5 pm
  • Sat–Sun
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

As always, everything went perfect

Marvin B. 
Rating:
5.0

Customer did not leave a comment.

Heidi A. 
Rating:
1.0

This location was very sketchy when I went to pick up the Uhaul on Saturday. There was a person (presumably on drugs) walking around the lot muttering to himself and when he saw me he started to yell at me and scream profanities at me. It was very distressing and I felt very very unsafe there as a lone, young female. I wasn't able to get out of the Uhaul truck and ensure that all of the equipment I ordered was in the back when I was checking-in because of this crazy person yelling at me. Because of this, I did not realize they didn't provide me with the moving blankets I ordered. I will never go to this location again

Kate R. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Excellent experience at every touch point. Such a breath of fresh air to experience such awesome customer service! Thank you so much!

Susan S. 
Rating:
3.0

Unattended during Saturday mid-day, so I handled the return using the UHAUL App on my smart phone.

Robert M. 
Rating:
5.0

Such a good price for a days use. The guys at Nick's are awesome to work with and the location cant be beat!

Nathan B. 
Rating:
2.0

The location had no towing accessories that I needed, like a ball and receiver insert. They also provided assistance with trailer hookup only after I requested help..

Gary P. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Bhuvanesh S. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER A. 
Rating:
5.0

Customer did not leave a comment.

Guy S. 
Rating:
1.0

Customer did not leave a comment.

Cody K. 
Rating:
2.0

They couldn't care less.

Mike W. 
Rating:
1.0

The furniture blankets and dolly were not included in the truck. Had to call U-Haul support in order to know how to access and use the truck.

matthew D. 
Rating:
5.0

Customer did not leave a comment.

AHMAD P. 
Rating:
5.0

Customer did not leave a comment.

Grant A. 
Rating:
5.0

Been using them for years. Really nice

Dawn M. 
Rating:
5.0

It was close by and quick in and out. Always someone there to process things quickly so I'm not unnecessarily waiting. 👍👍

Mike A. 
Rating:
3.0

Nicw

Max W. 
Rating:
5.0

Professional and fast. Good service. Great job!

Stewart R. 
Rating:
5.0

Upon pick up of my vehicle it Wass not cleaned. Other then that everything was easy, smooth, and overall excellent.

Laura D. 
Rating:
5.0

Very friendly and helpful staff, smooth rental experience and great equipment. Will definitely return the next time I need a rental like this. Impressed that they had my reserved vehicle even on the last day of the month.

Julie L. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
3.0

No personnel available at drop off. "Closed for family emergency". Lot was nearly full. Hard to maneuver to park 26 foot truck.

Brett L. 
Rating:
4.0

Customer did not leave a comment.

Marisa D. 
Rating:
4.0

Convenient, all went smoothly

Cathy L. 
Rating:
3.0

Contact me about this issues with my reservation. Issue the refund you promised.

Kailee F. 
Rating:
5.0

Customer did not leave a comment.

Henrique B. 
Rating:
4.0

The lock needs some grease or cleaning, it was very hard to open. I mentioned this to an employee and he said he would get right on it. Overall, very happy with my experience.

Kirk B. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
4.0

Did not receive the moving blankets ordered but the purchase was deducted from the total after the employee was notified.

Jacob C. 
Rating:
5.0

Nicks is awesome

SCOTT B. 
Rating:
5.0

No suggestions for improvements, it was easy and convenient!

Rose D. 
Rating:
5.0

The staff was friendly and helpful.

Steven F. 
Rating:
3.0

Customer did not leave a comment.

Peter S. 
Rating:
4.0

I was glad I checked out in person, not online, because he was able to explain that although I had reserved a furniture dolly, there was not one available at that location, but told me the U-Haul location where I could get one. But this location was friendly and helpful and checking the van out with them was easy. And reserving the van online was also easy, just go with an in-person check in.

Lisa H. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Peter K. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
2.0

You charged me weird unexpected and excessive fees without any reason

Brooke H. 
Rating:
5.0

Expedited check out process is great; vehicle easy to use.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Marisa D. 
Rating:
5.0

Customer did not leave a comment.

JD G. 
Rating:
5.0

Customer did not leave a comment.

Andira R. 
Rating:
3.0

This place was good in the sense that they were helpful when we called in to talk about checking in and turning into the trailer. We delivered the trailer late one night and it's located in the area without very many lights and kind of off the beaten path so it's not a very safe location to return stuff to

CHAD F. 
Rating:
2.0

The dolly I rented wasn't there for an after hours pickup.

Branden B. 
Rating:
5.0

Service was quick and the truck was clean and comfortable. Great experience!

Mary S. 
Rating:
5.0

Customer did not leave a comment.

Alex P. 
Rating:
5.0

Parking when coming back

James B. 
Rating:
5.0

Customer did not leave a comment.

Chloe G. 
Rating:
3.0

The location served its purpose

Todd M. 
Rating:
5.0

Thanks for being so quick!

brenda R. 
Rating:
5.0

The Ac on the truck did not work and it was very hot! Other than that it was a great experience.

ELIJAH B. 
Rating:
5.0

I received a call from this location early morning the day of drop-off, allowing me to coordinate return of the trailer and also to communicate issues I had with it. When I arrived for drop-off, the crew was ready and took the trailer off the hitch, completed their inspection, noted the issues I had identified with the trailer and had us on our way in 5 minutes. Outstanding!

paul L. 
Rating:
2.0

Customer did not leave a comment.

James G. 
Rating:
2.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

Carolyn B. 
Rating:
5.0

Love Nick's

tracey L. 
Rating:
5.0

Customer did not leave a comment.

Tonia S. 
Rating:
5.0

Customer did not leave a comment.

Simon A. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
3.0

The tank was not full, I filled it to the point I received it, but because of limitations of the app in selecting how much gas was at during drop off, I was docked extra fees

Amos R. 
Rating:
4.0

Didn't like that I had to drive 45 miles to pick up a bike trailer.

CHRISTOPHER W. 
Rating:
5.0

Customer did not leave a comment.

Kathleen H. 
Rating:
3.0

Customer did not leave a comment.

Jerryko D. 
Rating:
2.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
3.0

I put in more than enough gas yet you all still added an additional fuel charge. The mobile process check in was pretty bad and not user friendly. It made me go through extra steps I should t have had. The truck was in good condition though and worked as intended.

Jordan M. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

Martin H. 
Rating:
5.0

Communicate that parts of the truck as damaged so that it doesn't require almost an hour on the phone with uhaul confirming damage so that I don't have to pay for it and for the webpage to work easily on mobile to confirm. And, for uhaul's customer service on the phone to be more considerate and not charge me almost $30 more for an hour longer when that hour was spent on the phone with them without leaving the pick up parking lot.

Alena G. 
Rating:
5.0

My company has picked up and used a U-Haul from almost every location in Boulder county. The Morehead location is hands down the best one. There is never a delay, reservation is always ready, and they're honesty and integrity is much appreciated...

Marvin B. 
Rating:
5.0

The after hours return process was lengthy and cumbersome especially going back and forth between taking images of the vehicle and verifying the location via scanning a bar code. Everything else went well with the checkin process and use of the truck.

Miles P. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Bharat D. 
Rating:
5.0

Customer did not leave a comment.

Rodrigo F. 
Rating:
5.0

Customer did not leave a comment.

Srinivas G. 
Rating:
5.0

Customer did not leave a comment.

Holly K. 
Rating:
1.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

Maizy B. 
Rating:
4.0

Customer did not leave a comment.

Chassidy R. 
Rating:
4.0

The location is fine. It was 45 min away from my preferred location and my house. The inability to select a rental location in advance is very frustrating. For this reason I will look at other companies in the future. Both locations were good when there but I literally passed several other locations to get to my pickup location.

Douglas L. 
Rating:
4.0

Everything worked great, thanks! Regarding the verification process, though, I expected you to contact the person I indicated before the pickup time. Having to wait for that and hope they were available at that moment delayed things.

Brian H. 
Rating:
3.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Everything worked as advertised. Staff at Nick's was pleasant and helpful.

Jon H. 
Rating:
1.0

They did not include the appliance dolly, furniture dollie nor the furniture Pads that I prepaid for. I had to buy that stuff at home depot. The movers that I contracted canceled at 8:30pm the night before the move. Total unacceptable! Huge Dissapointment!

Richard H. 
Rating:
5.0

All good

Jim H. 
Rating:
2.0

I ordered two dollys and furniture blankets with my rental. But I only received one dolly and no blankets. And I was still charged for everything

Andrew G. 
Rating:
5.0

Customer did not leave a comment.

Chris C. 
Rating:
5.0

Great customer support from a trusted local dealer!

Aaron C. 
Rating:
5.0

Customer did not leave a comment.

Geri M. 
Rating:
5.0

Customer did not leave a comment.

sara W. 
Rating:
4.0

Staff were super helpful and courteous.

Larry U. 
Rating:
3.0

Customer did not leave a comment.

Marsh T. 
Rating:
3.0

They were helpful and quick enough to the trailer promptly unfortunately I did get charged for an extra day I don't know if they were responsible for that or corporate U-Haul is.

mark S. 
No reviews have been submitted for this location.

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