Customer Reviews for Nicks Country Store & Deli
(U-Haul Neighborhood Dealer)

64 reviews

11127 Marsh Rd   Bealeton, VA 22712

(540) 439-3001

Location Hours

  • Mon-Sun: 9 am - 7 pm

Services at this Location:

Contact Us

(540) 439-3001

11127 Marsh Rd
Bealeton, VA 22712

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 7 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The 26' truck I rented had its check engine light on when I picked it up. The light eventually went off a couple hours later after driving around town as we loaded the truck, but it was concerning given I was making a cross-country trip.

Andrew W. 
Rating:
1.0

Customer did not leave a comment.

Sylvester N. 
Rating:
5.0

My rental was not even available at my original location so I had to go get a smaller truck 17 miles away, had no appliance dolly and no blankets to use. I was not given my $50 guarantee credit for my rental not being available, nor was I given any compensation for having to drive an extra 34 miles in my personal vehicle to get this truck to and from the place I had to go pick it up from... really unimpressed with UHaul at this point. But the people at Nicks were great and tried to help me the best they could and were very nice given the quandary I was placed in by the other location.

ELIZABETHANN H. 
Rating:
5.0

Customer did not leave a comment.

Kennydi W. 
Rating:
5.0

When I picked up the truck the store clerk said one of the dollies I requested was not on the truck. I asked if it was the furniture dolly and the clerk said yes. Actually, there was no dolly on the truck. The clerk said a dolly does not come with that size truck. I specifically ordered a dolly. Seriously, how can you move boxes without a dolly?

Nancy M. 
Rating:
4.0

Make sure the U-Haul was better washed. :)

Jason G. 
Rating:
4.0

It had the right equipment at the right time, the paperwork was handled immediately, and there were no delays with hooking up a trailer and departing.

Gary G. 
Rating:
3.0

When I reserved the trailer I specifically declined the "safe tow" coverage. I entered my credit card information and drivers license pictures when I reserved and was quoted $18.95 + tax. When I picked up the trailer they once again asked for my credit card and drivers license.When they handed me the paperwork I tucked it in my pocket and left. I did not sign anything. When I got home I noticed that an additional charge of $8.00 for safe tow had been added to my credit card against my wishes. This place may be OK to rent from but make sure that you check the paperwork so that they can't sneak charges past you.

Michael K. 
Rating:
3.0

Customer did not leave a comment.

Charles H. 
Rating:
1.0

I was supposed to pick up the U-Haul at 1:00 pm. This location was late by twenty minutes with the arrival of the truck. I didn't end up leaving the location until 1:45 pm and I was on a time crunch. Truck was being used by a random person who was friends with the person working the front counter. Their system broke down while I was checking out which caused the clerk to have to call U-Haul for assistance and then I had to give my credit card information AGAIN, and in public over the phone. That is NOT a safe practice for payment. Additionally, the U-Haul person on the phone added insurance when I specifically told the clerk in store that I did not want insurance, and now I have to spend time calling U-Haul to make sure that charge is removed. Also, the person on the U-Haul was very short with me, and was rushing me and did not asked if I wanted insurance or not which should've been standard. I would not recommend this location. I did not have a good or smooth experience.

Olivia C. 
Rating:
4.0

Customer did not leave a comment.

Archie H. 
Rating:
3.0

Make sure trucks are available for reservations.

Evelyn S. 
Rating:
4.0

No one - customer or employee wore a mask at this country store location. Steering wheel had a lot of play. Charged me for Insurance I did not select online reservation.

Kathleen D. 
Rating:
3.0

Customer did not leave a comment.

Cherlynn M. 
Rating:
5.0

Very friendly service and hassle free.

Nathan J. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
3.0

Everything was fine except they charged me for insurance when I did not select any.

Charles H. 
Rating:
5.0

Customer service was excellent. Very knowledgeable. Will rent again from this location.

Jordan F. 
Rating:
1.0

Employee ask me, Will you be hooking up the trailer on your own or do you need help? I reply yes I will need help, and he said off course. (so unprofessional)

Ruben G. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

Great service better than Warrenton location.

Agustin A. 
Rating:
5.0

Customer did not leave a comment.

Earl C. 
Rating:
5.0

Customer did not leave a comment.

DANIELPAUL S. 
Rating:
4.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

MARIE ANTOINETTE L. 
Rating:
5.0

Very efficient process.

GARYMARK W. 
Rating:
5.0

Customer did not leave a comment.

STELLA P. 
Rating:
4.0

Just keep up the good work and service. Moe was very friendly and helpful at the rental location NIck's Market and Deli Special and EXCEPTIONAL high five to Mary in Customer Support Billing She is a keeper for life. Wow, she is awesome!

Frank L. 
Rating:
4.0

Customer did not leave a comment.

Samora B. 
Rating:
3.0

Customer did not leave a comment.

WINFIELD C. 
Rating:
5.0

Did an online reservation for a trailer. We chose to check in online, so we just had to go inside to let them know we were picking up. Drop off was the same way, just let them know we were dropping off & they provided us with a receipt and we were on our way. Super smooth transaction and a pleasant experience.

Kevin D. 
Rating:
1.0

When we got to the location, I tried to use the mobile check-in and I was notified that some of the equipment I ordered was not available (Moving blankets and dolly). If I had known in advance I wasn't going to be able to get these items, I would have gone to a different location. This made our move much harder. Then, it would not let me check in because these items were not on the truck and the app said I had to go inside for help. When I went inside, the clerk said they couldn't help me and I had to call U-Haul. After talking to U-Haul, they had to call the clerk and then we were told to go back inside for help. We finally were able to check in but it was about a 45 minute ordeal.

Thomas G. 
Rating:
3.0

Difficult getting the trucks out from behind the store. At mobile check in, they keys were not in the lock box. Still had to go inside.

John M. 
Rating:
5.0

Customer did not leave a comment.

Selena K. 
Rating:
5.0

Customer did not leave a comment.

Frank V. 
Rating:
3.0

Have what was ordered on hand

Stephen G. 
Rating:
4.0

Customer did not leave a comment.

Richard K. 
Rating:
1.0

The truck smelled of marijuana and cigarettes, there were sunflower seeds everywhere, some had been chewed and spit out. No tie downs were provided for the hand trucks and dolly's not to slide and bump around the 26' box truck, so I used my own rope. The staff and the cleanliness equals a completely unprofessional U-haul moving experience.

David B. 
Rating:
5.0

Super easy pick up and drop off, although they didn't have a bigger truck the 10' ended up being perfect.

Catherine M. 
Rating:
5.0

the transportation is so safe for Drive, in my expiriens I feel so comfortable in that truck and easy doing online the transaction.

Moises G. 
Rating:
5.0

Very friendly and helpful

ROBERT N. 
Rating:
5.0

The location at which I first made the agreement , at the last minute, did not have the promised vehicle as agreed. U-Haul called me the day before and advised my vehicle would be available at a location about 20 miles further away. The pick-up and drop-off operation and folks were excellent. Problem was that at the last minute I had to drive an extra 40 miles at a extra cost to me of nearly a dollar a mile (plus gas) to get the vehicle which was originally supposed to be within my walking distance! Vehicle was fine as was the location I worked with. The whole experience was excellent--except for that last-minute pick-up/drop-off problem which cost me time and about an extra $50.

Chip H. 
Rating:
3.0

I registered a full week ahead of time to pick up in one location and drop off at the location. Tried several attempts to get through to customer service to complain. The one customer service agent I did talk with wasn't able to help me with any type of discount or change locations for me, so I had to drive out of my way by 20 miles two times to pick up and drop off. Fine, I was fed up and just agreed. Upon pickup of the vehicle, I had a reservation number. The nice gentlemen behind the counter told me that my reservation was canceled BY UHAUL, for no reason other than they didn't like the fact that I wasn't happy. Uhaul has zero customer service and has lost my business from this point forward unless I am offered some type of reimbursement for this. 40 miles. And let's not forget about the fact that a customer service rep canceled my reservation without my consent. No way at all to run a business. The only thing pleasant about the whole thing was the very nice and courteous gentleman at this pickup location that helped me. To him, thank you!

steven H. 
Rating:
5.0

Efficient, friendly and helpful staff

Ephantus M. 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
Rating:
5.0

Customer did not leave a comment.

Jessica E. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

N/A

alberto O. 
Rating:
5.0

Customer did not leave a comment.

alyssa P. 
Rating:
5.0

Customer did not leave a comment.

Julie E. 
Rating:
5.0

We originally had requested a different pickup location, but the Bealeton location was an easy access and the agent was so nice

Robert J. 
Rating:
4.0

Customer did not leave a comment.

Rebecca H. 
Rating:
5.0

Customer did not leave a comment.

Nitosha S. 
Rating:
3.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Everyone did a great job. The only thing is, you can't always get the size truck you may need but that is not really an issue. Very courteous and helpful.

Jordan L. 
Rating:
5.0

Customer did not leave a comment.

TYLER M. 
Rating:
5.0

facil de alquilar y facil de regresar el camion de Uhaul

ALBERTO V. 
Rating:
5.0

Customer did not leave a comment.

alice D. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Francis H. 
Rating:
1.0

Customer service was terrible!!! No help hitching up the trailer we rented. We had to lift the trailer ourselves. Also, we were from out of state and the person who checked us out used another family members drivers license cause they were from va. “It was easier “ they said.

James T. 
Rating:
5.0

Customer did not leave a comment.

alice D. 
Rating:
5.0

Customer did not leave a comment.

alice D. 
No reviews have been submitted for this location.

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