I rented the truck using the app, had to go inside store to pick up the keys. When I spoke to the lady and showed her the message on the app. she said she had already promised it to someone earlier, mind you, it was 7am, then I was asked to step aside so she could ring up customers, then she made a phone call, and still wouldn’t give me the keys. After verifying it on her computer and then made a copy of my drivers license and took my cell number I finally received the keys. Once I returned home, I called the customer service number to speak to a manager over her requesting my ID and number. He was more interested in the fact that I did not accept the fuel level of the truck because it said it was full when in fact it wasn’t and I told him I did take a picture of the full level and submitted it. He still refused to help and or answer any of my concerns. So after getting nowhere I could see it was just a waist of my time. Supposedly the phone calls are recorded, so for what it’s worth to anyone, I called on April 8th at 07:52am, the call lasted 13 minutes, the number I called (703) 584-7711. I turned the truck in with a complete FULL tank of gas and I returned it early just so I ensured there was no issues again.
Carlton B
Nicks Country Store & Deli
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Bealeton, VA 22712
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- 4.5 Average Customer Rating
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Fast check-in, excellent hookup and speedy-on-my-way service. Drop-off was fast, too! Thanks again, Nick, for a perfect rental gone right!
vince tBeware, my car has a lower clearance than other cars. The Uhaul app let me know that my car would not clear the lip (to fasten my front tires). However, Nicks believed otherwise. Out of fear of ruining my car, I hired a professional to come out and fasten my car. I am so glad I did. The professional showed me how to make my car clear the lip. He lifted my bumper physically while his father slowly drove it into position to be fastened properly. Before backing my car off the trailer, we had to lift the bumper in order to prevent ripping it off my car. It all worked out beautifully, but it took a professional to make it work. Uhaul really needs to hire Allan Gray for this type of work. I highly recommend that your local Uhaul locations offer his services to people who don't know what they are doing. His expertise is invaluable. His number is 540-316-7465.
Kim MBy problem is not with location. U-haul rescheduled drop off from a site that was a couple of miles away from my unloading location that was initially given, to this one that was 25 miles away. Maybe a 50 mile round trip to turn in the truck when it should have been 5 doesn’t seem like much to them, after driving 1500 miles it was not appreciated!
Rodney KA U-Haul sign up front at the cash register so people know they are in the right place
Dan F