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Mike E
Customer Reviews for Nicks Garage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nobody was there, it was after hours.
KOLBY RAll good, nice not have to deal with busy roads.
TONY BNick did a great job assisting me in getting a trailer. He was very easy to talk/deal with with the process.
DANIEL HI have used the location (Nicks) and have always received the best service , :)
Evan DBefore I arrived, the staff at Nick's Garage had the unit I was to rent pulled out, stocked with furniture pads and ready to drive off the lot.
Donald DPerfect!
Sandra AKeep doing what you’re doing. It was great service!
KETZAELI SExcellent customer service. Quick, easy and professional.
JENNIFER PNick was helpful when my trailer lights weren't working. It was my vehicle and not the U-Haul trailer.
TERRY GNice guy. Easy location to drop off trucks
VICKI BIt’s all good.
JON CLocation was closed. Online drop off completed You need a N/A choice for above for self service transactions
AMY BAlways great service.
Jodi HNick was wonderful but having to drive out of town was very unreasonable. I was given a free night but I will look at alternatives should this be the way you do business. Off, don't just switch people out. Back corporate service. Nick's great service saved all your butts!
Jorge FNo changes. Please working with you.
Steve RThe massive holes filled with water made traversing the lot nearly impossible.
Lisa RThe area had a significant rainfall. The "lot" to leave the unit was full .. and left limited space to leave the unit that was not in a mud hole. Not related to the drop off location, but rather the U-Haul app. In attempting to "check the unit back in" -- because it was a Sunday and no staff was present ... the app would not allow photos to upload to it ... and would not complete the self checkin process. There were 2-bars of cell services ... perhaps not enough to upload the the photos from this location. Note .. this survey will not allow me to indicate a Not Applicable to the question regarding helpfulness of personnel at the drop off location. Drop off was on Sunday afternoon. No personnel was available, thus it's not applicable.
Mari AN/A
Charles SA bit difficult to find.
Jennifer KThe guy was friendly and helpful. After leaving and before loading the trailer I noticed the tires were both quite low.
James DThe owner was really helpful. No nonsense, and no wait. Will use this location again.
William SWe have rented HUNDREDS of Uhauls, all over the country, with our business & found this location to be TOP NOTCH with customer service!!!
SCOTT KEverything was ready to go. Very friendly, easy process. Thank you.
Jodi HKeep up the great work! No complaints
Matthew ENothing, it was perfect and stress free.
Ira TBeen here before, will go back again anytime! Friendly staff/owner (and friendly dogs!!!).
Thomas KEasy access in and out. Friendly and approachable dogs on-site. Would use again.
Thomas KNick was awesome! Thanks
Jason GThe 6x12 trailer is REALLY heavy to hook up. They should have a jack on them.
Ross SIt was all good!! 👍🏼
Patrice KUsed the online check-in to pick up the vehicle...a little cumbersome using for the 1st time.
Paul SCustomer service was excellent. Made it easy to drop off.
Rodney SWe had reservation to pick up in Sioux Falls and this rating is for them. When we got there they had just rented the trailer to someone else. The Uhaul person called the renter to see if she would return the trailer but she did not. We had to travel to a different city, Harrisburg, to pick up a trailer. The employees in the Sioux Falls facility were very rude as well. ...disappointing on multiple levels. In contrast, the employees in Harrisburg were very accommodating and nice. Harrisburg facility would be rated an excellent.
Mike TCompletely satisfied!!! The owner bent over backwards to assist me!! Can't thank him enough!!
Rebecca WOur uhaul had some sort of a crack in it because it rained and we got water that damaged a lot of our belongings (including a brand new 75 inch tv)
lance uIt was great!!
Dorothy KNick stayed late because I forgot my receiver hitch at home. He also notice I had a fuse blown in the truck I bought and went and got it and put it in for me. He wouldn’t take any money for it either. That is going above and beyond the call of duty. You don’t see that kind of excellent service anywhere else in today’s business environment. Thanks again Nick!
Phillip R