Our truck was very dirty inside with bandaid on the ground and lots of dirt left on the floor. The cup hold had something spilled in it. Truck had less fuel than noted. Engine light was on upon pickup. Truck sounded like it had a bad wheel bearing.
AUSTIN C
Customer Reviews for Nicks Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The Lady's working the counter were very friendly and helpful.
Summer WEasy drop off
Joshua GMs. Anita is one of the kindest and most helpful people ever. Knows her “stuff” in this business. I always try to use this location because of her. 10 out of 10👍🏼.
carol tGreat service and let me extend my usage by a few hours.
KIMBERLY SIt would be nice if y'all would let people know up front about all the fees. I rented a cargo van for $19.95 for 4 hours, purchased the insurance for $15 and estimated my mileage at 30 miles at 30 cents per mile for a total of $59, which is what my confirmation said. When I picked up the van, with the undisclosed fees, $59 turned into $72.
Sandra CThe customer service was excellent from beginning to end! I definitely will come back! Thank you.
KELLY MLocation was changed 3 times, rep was rude, was told if it came back early it would be discounted (not the case)
Joseph LCustomer check in is slow, so if more than one customer is in line, it's tedious. Agents are wonderful.
Gail PCustomer service skills need to be improved.
FARRUKH SLady at the front desk was great. 10/10 everything.
Mustafa UInterior deep cleansing is in dire need for trucks in this locations.
MITCHELL MI rented a 6x12 trailer and it could've been swept a little better and it had a flat tire, which needs to be replaced. Other than that, after I aired the tire, it was a pleasant transaction. Oh yeah, there could be a center market on the trailer to help in locating the hitch.
Michael TThe process to rent the trailer was so long and so complicated that I decided to just go by my own trailer. You have automated the process so much that when there is a glitch in your system everything grinds to a halt. Time is money and I do not have time to waste anymore.
Charles FKeep up the amazing customer service
BEN RAnita was very helpful with instructions and helping to attach the trailer. Great employee.
Gerald MWe had to clean the 20' truck inside because the smell was terribly lingering we used alcohol and bleach water on the floor and pretty much all areas inside the truck to remove that bad smell. The truck ran great but we I did notice a miss due with its engine. It didn't give us a problem ask the way to MI.
MITCHELL MExcellent customer service, perfect experience. Thank you!
Zandra SThis place was awful, would not let me return equipment at 8pm, they told me I had to return it at 7am the next morning like the rental agreement states.
Deanna HVery rude customer service rep at desk
Sharon WBest one I’ve been to overall. Keep up the good work!!
Valarie PPut more vans at other locations.
Sheryl GMake it cheaper.
Jeremiah SAs previously noted there’s nothing much to improve on. Good job!
William BGreat customer service
Jade BYou got good rating because the lady inside was so nice. But your representative when you call with a problem is terrible. If I move again I will carry everything on my back one at a time before I rent anything from uhaul again. I called to see if uhaul could put my money back in my account. They said they would put a hold on 153.00 okay and then when I brought the truck back they took another 103.66. I went to get groceries and all my little money was gone. I called uhaual and spoke to Jesus and he hung up on me. I called back dillion was nice, he transferred me to a supervisor, joy, she hung up on me to. Because I need my money. My account will go into overdraft because of these transactions and I am the only one who suffers, not uhaul. Then fir the people to just hang up, not once but twice, my brother was a witness. Terrible, just terrible and my money still not in my account. They said three business days. So I have to borrow gas money because uhaul took all my money.
Tiyi MEverything was great except the inside of the van I rented wasn't all so clean
Aaron FThe woman in the office provided us with a $20 up charge that was not stated during our reservation and in the app the prices were different than what we were charged
Lake PGreat experience
patricia bSmall, hot. The lady was very nice.
Celeste BThe attendant was wonderful!
Teresa STook over an hour to finally get done with paper work. After husband hooked up trailer none of the lights worked. Had to disconnect then wait for paperwork again after swapping out trailers
Kristi GEveryone was very nice. It was mine and my husband's first time renting a uhaul. They made renting a uhaul a easy experience.
Katherine LCheck your trucks before lending them out to the next customer. I received a truck drove it to my destination and opened the rear to find it 75% full of trash and construction waste. Partly my fault for not looking first but don’t think that should ever happen. No compensation for my time was received or payment for gas I had to purchase.
BRANDON TAbsolutely nothing! This place was perfect. Very pleased.
Robert HFirst time UHAUL renter. I rented a 6x12 with ramp open trailer. I needed the trailer to purchase a 5' zero-turn mower from a man 300 miles from here. Four hour drive, paid the man, and then discovered that the opening at the rear is only 4'9" , no where near the 72" I expected ! There was no way to get my 60" wide mower loaded. I had to get my money back, drive 4 hours back without the mower. I had called and checked with the lady at the local rental place about exchanging the 6x12 with ramp for a 6x12 without one when I found out it was full width. I could have used my own ramps. But was told I could not exchange trailers there because the trailer I had could only be returned to their location. I was out $125 in gas, an entire day of driving, and then the cost of the trailer rental. Seriously frustrating experience.
Curtis MThe staff help full and a lot of Patience for having a very Stressful task, thank you.
JACKIE RThe lady who accepted the return of the equipment made extremely racist remarks in regards to my friend that was with me and both women that were working the counter were not friendly at all.
Chase CAnita was amazing!
BRANDON LThe ladies that manage this business for the owners are absolutely great professionals AND wonderful people. I’ve gotten to know them as “Nicks” is also a large, clean laundromat that I’ve used now for six months. I don’t know how to tell you to improve…keep doing what you’re doing. THAT SAID…the mileage costs seem to be too high…that’s my ONLY suggestion.
lloyd hAlways VERG FRIENDLY!!
Daniel GI drop it off on Easter no one were there so I cant comment.
MIKELL hThe extended hours of operation on Sunday afternoon is the reason we chose this location--all other UHaul locations, which were closer to our location, were closed. Service at this location was excellant.
Mary WKeep doing what your doing.
JEFFREY CMake sure that the trucks you are renting are inspected before you rent it out. And you need a better communication. I was given the round around and lied to by 6 different people and I will never us uhaul again
Charlotte SVery nice people and very helpful as well as professional
ken sNo improvements needed.
Catisha KFriendlier customer service. Help with U-Haul options if the customer has any issues, not what you assume about a customer.
Netocha CThe ladies were very patient and nice!
Alexia Wexcellent service thank you
Alejandro R | Overall Experience