Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My auto transport was not available as stated in the original reservation with the 26 ft truck. I had to drive an additional 24 miles to pick up the auto transport in a separate
location. When dropping off equipment, the original drop off location per the reservation was 1 mile away from my house however the location could not accommodate the 26 ft truck or auto transport. I had to drop them off in two different locations in opposite directions. The two different locations were 11 miles from each other. Upon dropping off the equipment in two separate areas I was charged additional fees for mileage and fuel. This is unacceptable U-haul.
JESSIE O
Rating:
5.0
Have rented from this location multiple times and have enjoyed the personal attention and ease of working with the staff.
JEFFREY T
Rating:
3.0
None
MAGGIE L
Rating:
5.0
Dropped off on Sunday. No problems. Did have a little trouble getting the key into the lock box. Had to twist the ring and force it in. I didn't want to break the plastic. For a while I thought I might have to take the ring off and put each through the slot separately. But it went finally.
KEVIN D
Rating:
3.0
It was closed.
FRANK M
Rating:
4.0
Customer did not leave a comment.
Makalla H
Rating:
5.0
Easy trip, good people.
RYAN S
Rating:
5.0
It was great.
SIM F
Rating:
5.0
The Gentleman that runs this office is super friendly and helpful. I always appreciate the in person check in.
HEATHER F
Rating:
5.0
Very good customer service!!
GREGORY W
Rating:
5.0
Nick was extremely helpful and courteous with a last minute move.
EDWARD O
Rating:
3.0
Customer did not leave a comment.
Debra B
|
Overall Experience
Rating:
5.0
I will use this location again.
Bob S
Rating:
5.0
Customer did not leave a comment.
Tiffany K
Rating:
5.0
Customer did not leave a comment.
Aidan K
Rating:
5.0
Customer did not leave a comment.
JONATHAN W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Terri H
Rating:
5.0
Customer did not leave a comment.
David H
Rating:
1.0
The truck was dirty and they make me pay a cleaning fee is crazy
TEMIA B
Rating:
5.0
Customer did not leave a comment.
bruce f
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
STEVEN P
Rating:
3.0
Let them know its and extra fee when you use a card before telling the total
Henry M
Rating:
3.0
I returned the truck in 24 hours vice 48 and the location was closed. No prorate given. I did not interact with any personnel. I received additional charges for going over the mileage when I returned it to the location on the contract. When discussed with Heather when renting, no additional mileage cost was covered. We discussed pick up zip and return zip. You all have credit card info and review one price then add additional charges after. The customer has to go through hell to get a refund after having to dispute.
AMYE M
Rating:
5.0
Customer did not leave a comment.
TASHA W
Rating:
5.0
Customer did not leave a comment.
MICHAEL O
Rating:
5.0
Customer did not leave a comment.
MICHAEL S
Rating:
2.0
Overcharged and gas light came on as soon as I got on the highway
Arielle M
Rating:
5.0
Customer did not leave a comment.
LAWRENCE H
Rating:
5.0
Customer did not leave a comment.
ROBERT B
Rating:
4.0
Customer did not leave a comment.
MICHAEL C
Rating:
5.0
Customer did not leave a comment.
JULIA S
Rating:
5.0
Customer did not leave a comment.
ADAM W
Rating:
4.0
Customer did not leave a comment.
THOMAS P
Rating:
5.0
Customer did not leave a comment.
TAMMIE J
Rating:
5.0
No improvements are needed, great service
WILLIAM C
Rating:
5.0
Customer did not leave a comment.
John P
Rating:
5.0
Very courteous and accommodating. Easy in and out. I would certainly recommend them to anyone needing a truck or a storage unit . the facility was very clean and well kept, which goes a long ways with me.
SUSAN T
Rating:
5.0
Nothing... everything was great
KEVIN D
Rating:
5.0
Customer did not leave a comment.
Peggy P
Rating:
5.0
Helpful and professional
ben r
Rating:
3.0
Truck I rented was clean but smelled like it was used to carry houses. I also rented appliance trolley but when I checked out, I was given small utility trolley. And the location did not have appliance trolley. It was disappointed. Recommend to go bigger places with more options.
Nat L
Rating:
5.0
The best service i have had so far thank you.
NICHOLAS P
Rating:
3.0
Customer service was excellent, courteous, knowledgeable, and professional. The cab of the truck had not been cleaned. There were snap on fingernails in cup holders, sand in the floor, and eye glasses in cup holder. The windshield was very dirty and covered with bug spatter; however, the customer service was superb, and that is why I would rent from them again.
VELMER H
Rating:
5.0
Great customer service
Micheal O
Rating:
5.0
Very efficient and professional.
ERIC L
Rating:
5.0
Customer did not leave a comment.
AUUSTUS W
Rating:
4.0
Pros: The on-line reservation process was easy and efficient. The agent was helpful and the pick-up process was fast.
Con: The truck cab was dirty- dashboard, console area, and floor had dirt and debris present.
MARCUS L
Rating:
5.0
Customer did not leave a comment.
TERESA M
Rating:
5.0
Customer did not leave a comment.
Michael F
Rating:
5.0
Customer did not leave a comment.
Tommy C
Rating:
5.0
Customer did not leave a comment.
Esperanza M
Rating:
5.0
Customer did not leave a comment.
Tina V
Rating:
5.0
Customer did not leave a comment.
Gabriel G
Rating:
5.0
Everything was good
Mark C
Rating:
1.0
Customer did not leave a comment.
Kendal A
Rating:
5.0
Customer did not leave a comment.
Andrew K
Rating:
5.0
Nothing. The service and assistance was spot on. Great atmosphere and customer service experience. Totally plan to recommend them to anyone and everyone looking to move and use this facility.
Joyce p
Rating:
5.0
Customer did not leave a comment.
Robert r
Rating:
5.0
I was helped pretty good, instruction was concise, I felt at ease with the whole transaction.,
Michelle P
Rating:
5.0
I have very excellent care
Theresa W
Rating:
5.0
if I need one I will use U again
william T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carol S
|
Overall Experience
Rating:
2.0
They did not have the proper equipment for what I truly needed. The equipment they did have was clean. I would recommend to location but make sure they have what you really need.
Jason M
Rating:
5.0
Management was extremely helpful and a pleasure to work with. Will be a forever customer!
Brandy J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Frances S
Rating:
5.0
We did report one light was out which they did not get to correct; however, the staff provided several services for us that were beyond the expectations. They were friendly and accessible at all times. We would definitely use them again when the need arises.
Rick B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAVID S
Rating:
5.0
Great customer service at Nicks self storage. I have nothing bad to say about my experience. Truck was good. Not great mind you, but was in decent shape. I recommend this establishment for all your moving needs in the North Augusta SC area
Wanye S
Rating:
5.0
Customer did not leave a comment.
James B
Rating:
5.0
Customer did not leave a comment.
RUSSELL B
Rating:
5.0
Great customer service, I will always come back if needed thank you all so much...
Priscilla D
Rating:
5.0
Customer did not leave a comment.
DARRELL H
Rating:
3.0
I had to put appliance dolly in my Camry that had grass on it It was NOT cleaned by last user & I had to use it because it was the only one there.
Della A
Rating:
5.0
Super fine and Great customer service
Gisela L
Rating:
5.0
Customer did not leave a comment.
Robert G
Rating:
5.0
The truck had transmission issues
CHRIS M
Rating:
5.0
Customer did not leave a comment.
JoAnn T
Rating:
5.0
Service was outstanding
RUSSELL B
Rating:
5.0
Customer did not leave a comment.
Carissa D
Rating:
1.0
The truck was badly worn. The front bumper was rubbing on the front tire. One headlight was out. It stalled five times. The fourth time it stalled on a busy four lane highway and it would not restart. We called for service. The man got it started. We drove it a few more miles and it stalled again on a very busy two lane highway. Uhaul sent a tow truck which towed us to our home where we were able to unload the truck. This is the first time that we have had problems with uhaul.
Sam H
Rating:
5.0
Customer did not leave a comment.
JASON R
Rating:
5.0
Customer did not leave a comment.
David C
Rating:
3.0
Fix your trucks before you rent them out.
Christopher B
Rating:
4.0
Customer did not leave a comment.
DENNIS L
Rating:
5.0
Reps are very personable. Quick process in and out in minutes. Great people!!
Christopher C
Rating:
4.0
Customer did not leave a comment.
Sherry G
Rating:
5.0
We really appreciated having a person in office to speak with. The online reservations didn't work for us.
Cindy M
Rating:
5.0
Nothing The service was very good!
debra p
Rating:
5.0
I had made the online reservation at a different location. I got there and no one was there. I called U-Haul, and you folks took care of me., My reservation was transferred to a nearby location. Vince at Nick's was terrific!! I can't say enough good things about Nick's and Vince. Very professional and well organized. Thanks
PHILIP A
Rating:
4.0
Customer did not leave a comment.
William Y
Rating:
1.0
As you could tell the rats were very bad in my unit#14 when I first moved in there was a opening in the back top I asked several times to close up the opening but several months went by till this was taken care of the smell was so bad till I took out 3 dead rats till I could get the rest of my things out, I even mentioned this opening the day we took a walk through, my items I had in storage smells like dead rats and items torn and eaten holes in the item. Thank you
Margaret U
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephen P
Rating:
5.0
Customer did not leave a comment.
James M
Rating:
5.0
Customer did not leave a comment.
Brenda B
Rating:
4.0
Customer did not leave a comment.
William C
Rating:
2.0
Quality of the truck was awful. Check engine light and tire pressure light were on when received. Severe body damage to the exterior of the truck. Interior has cigarette burns and stains, smelled terribly of smoke.
Taylor T
Rating:
5.0
Customer did not leave a comment.
Andrew C
Rating:
4.0
Customer did not leave a comment.
Paul D
Rating:
5.0
Customer did not leave a comment.
Billie J
Rating:
1.0
We are out of state, hired moving companies and on more than one occasion they were unable to get into the gate to access the units. Was given incorrect code and told they are working on the gates. But I wasted $600 moving to not be able to get into the units and had to open a unit elsewhere do to the lack of communication available.
KRIS G
|
Overall Experience
Rating:
5.0
Friendly service at a great price.
patrick z
Rating:
5.0
Customer did not leave a comment.
Susan M
Rating:
5.0
Good location. Vince was excellent to deal with! He was very accommodating and gave great customer service!! 👍
Dorothy L
|
Overall Experience
Rating:
5.0
Es excelente servicio
medina g
Rating:
5.0
Customer did not leave a comment.
Michael W
Rating:
5.0
I was very appreciative that the employee came out and hooked up the trailer for the first time for me. Super nice guy.
Thomas R
Rating:
5.0
Customer did not leave a comment.
tameka c
Rating:
4.0
Had to change the drop off location because I wasn’t comfortable with the original location. Nick’s self storage was fine.
CHET W
Rating:
5.0
Staff is very friendly and knowledge
kimberly b
|
Overall Experience
Rating:
5.0
I’m very satisfied, thank You !
Lucia V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Renee B
|
Overall Experience
Rating:
5.0
Everything went smoothly and it was an easy check in!!
Renee B
|
Reservation
Rating:
4.0
Customer did not leave a comment.
Jenny P
|
Overall Experience
Rating:
5.0
Met my needs. Thanks
RONALD B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeffery T
|
Overall Experience
Rating:
5.0
Ya'll were great. Good communication and very accommodating. Thank you for such good service.
judith w
|
Overall Experience
Rating:
5.0
During the year that I had my unit I never had any problem except for when the combination to the main gate was changed and I had to contact someone on the weekend. That was not a problem just an inconvenience.
Howard J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brian G
|
Overall Experience
Rating:
5.0
Thank y
SHEILA M
|
Overall Experience
Rating:
5.0
A great place to store your stuff. The employees are wonderful.
Elaine B
|
Overall Experience
Rating:
5.0
For the past almost 10 yrs I couldn’t ask for a better staff of individuals. Our relationship made us family we became a family Knicks Storage. I would recommend them to friends and others. Thank you for all you guys have done. You made it safe, welcoming and easy to be a customer, client and friends. I appreciate everyone there!!!
LALETTA H
|
Overall Experience
Rating:
5.0
They were very friendly and always willing to help. Anytime I spoke with the manager he was always very polite and eager to assist in any way. I would most definitely recommend this team and facility to anyone.
Anais B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
anne w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Krystina S
|
Overall Experience
Rating:
5.0
Though I did not store my belongings there a long period of tile the representative was very helpful with his information due to my family and I are new to the town and when it was time to move out they were very accommodating.
Billy C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
julie t
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kary A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jennifer G
|
Overall Experience
Rating:
5.0
What a great place to store my valuables. Safe and secure with excellent customer service.
CHARLES S
|
Overall Experience
Rating:
5.0
Had a bad rat problem. Destroyed my bed and washing machine.
Mark F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
everett k
|
Overall Experience
Rating:
5.0
I placed some bedding high on top of a 5 tier shelf and placed shelf in middle of unit, a mouse still found its way to my stuff and made camp.
The thing died in my bedding and all of the bedding was ruined including the down pillows.
I ha:e rented outside storage 3 other times and did not have any rodent issues elsewhere.
I have moved to indoor storage now.
shane s
|
Overall Experience
Rating:
5.0
I had no problems with making a reservation for a unit, however when I went to sign the paperwork for it, I was not told that the units located directly next door were not the units belonging to the office. It took two phone calls to get directions from the office to the storage units. Furthermore, when I called to report moving out of the unit, a note was made but I was not removed from the system and I received an invoice charging me for another month's rental.
ALISON J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
josh b
|
Overall Experience
Rating:
5.0
Very happy with the staff, the price, the service and the facility. I only needed the storage unit for 2 months and the accessibility and convenience were exactly what I needed. Would absolutely recommend this to friends.
MICHAEL C
|
Overall Experience
Rating:
5.0
I was just kind of disappointed to find four huge rats in my belongings like you know in the unit and there was quite a bit of feces that I was kind of nervous about trying to clean it up just because of the health concerns and stuff so hopefully I didn’t get charged for any kind of cleanup fee or anything like that I mean other than that definitely was more than satisfied with me and now their service every time they were quite helpful when I called them paying our monthly payment and everything ha ha I had a good experience either other than the rats thank you very much
Mark B
|
Overall Experience
Rating:
5.0
It was a nice experience to go to Nicks Self Storage. Great customer service, and it only took about 15- 20 minutes to complete the process of getting a storage unit.
Deborah E
|
Reservation
Rating:
5.0
Staff was very helpful and polite.
KAY C
|
Overall Experience
Rating:
5.0
Staff made it very easy to downsize from a large unit to a small unit. Really enjoy doing business in a much-needed situation
Teresa H
|
Reservation
Rating:
4.0
No comment
Michelle J
|
Overall Experience
Rating:
1.0
I have never been late on my account and i got a certified letter that i was going to be auctioned because of default poor service due to inaccurate account info
Melissa brown
Melissa B
|
Overall Experience
Rating:
1.0
My storage wasn`t available. I had to go with what was available. The storage room was too small for all my stuff.
Privacy R
|
First Impressions
Rating:
5.0
Thank you. You guys are the best.
Privacy R
|
First Impressions
Rating:
4.0
The access to the facility is convenient and the sales people were very friendly.
Privacy R
|
First Impressions
Rating:
2.0
It would have been more convenient if the admin of our company could have set up the unit over the phone and the employee just go in and get the keys.
Privacy R
|
First Impressions
Rating:
4.0
Great for the price. The turn into the drive is a little tight and there is a big pothole, but so far I have not brought in a big moving van, so all good.
Privacy R
|
First Impressions
Rating:
3.0
The service was great but the unit they had available was too small.
Privacy R
|
First Impressions
Rating:
5.0
By picking Nicks storage I was able to handle everything for my move in about 10 minutes all in one spot. I definitely will be recommending them to others as I have my sister already.
Privacy R
|
First Impressions
Rating:
5.0
Great
Privacy R
|
First Impressions
Rating:
1.0
I was quoted a price and then this facility did not honor that price and it was a $20 difference
Privacy R
|
First Impressions
Rating:
4.0
The size of the front entrance is smaller than the actual size of the inside. Hopefully the sofa fits thru the door. Would upgrade to a larger one.All in all an easy transaction.
Privacy R
|
First Impressions
Rating:
5.0
The space was excellent, however it needed federal agency approval for lease, due to serving the public. needed specific entrance and location specs.
Privacy R
|
First Impressions
Rating:
5.0
Excellent customer service
FRANK I
|
First Impressions
Rating:
5.0
Very helpful, quick service, understanding, and priced fair. I would do business with them again.
Privacy R
|
First Impressions
Rating:
3.0
Everything was great l, but I will say make sure to get the right size unit and make sure by seeing it before you pay
Privacy R
|
First Impressions
Rating:
3.0
Everything was ok
HOLLY H
|
First Impressions
Rating:
1.0
Very disappointed. Completely bad business practices
Privacy R
|
First Impressions
Rating:
4.0
Very pleasant and helpful staff. I had never rented before but will use you in the future if the need arises
