There was some miscommunication between my booking and the location. I booked a counter check-in and not a mobile pick up because this was my first time ever renting one. When I got there, the reservation was there, and the truck was there but the lady at the location said my reservation was for mobile check in. She said just download the app, and see if it let's you check in. It did not. So she went over everything with me. She was kind and courteous. No issues but not flawless. They also did not have a dolly which I reserved. She told me that if I was later than my 4 hours estimated time, I would be charged for an extra day even though it's advertised as 24 hours for $19.95. she graciously changed my drop off time, but I thought that was very scammy. Everything else went well.
Shonica J
Nick's Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in North Augusta, SC 29841
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Everything was going fine until the system went down, and I was stuck waiting an hour for it to come back up. That’s completely unacceptable. U-Haul needs to seriously improve its software reliability—especially since the phone agents admitted this is a common issue, particularly during peak times. Situations like this turn what should be a simple process into a frustrating and time-consuming experience.
Conelious MThe service here was great. Good people, good equipment, couldn't ask for more.
Steven BI did not get her name but the lady that helped me get my rental was very nice and thorough. Thanks again!
Hunter LThey did not have the hand truck that I ordered.
TENISHA M