Customer Reviews for Nig Partners Inc
(U-Haul Neighborhood Dealer)

Rating:

1.0

Trailer had a hitch left in it due to being unable to remove it, lights didnt work. If im to pay insurance on something, it should be working in the first place. Office was not welcoming at all.

Rating:

5.0

I asked him to help me to hook up because 5x8 trailer is pretty heavy to lift up. He came out to hook it up and also checked left and right signal lights and break light as well.

Rating:

5.0

Staff were very friendly, curtious and professional

Rating:

5.0

it was good. No issues.

Rating:

2.0

While the staff was friendly there were some concerns with the trailer - no jack, this made it difficult and hazardous to attach to vehicle - chains were way to long - chains did not have a clasp, just S hooks - stickers were worn off of trailer - how to attach etc. - a photo was taken of the hit h by employee, but no one ensured it was attached correctly or that the blinkers work. Other locations have verified these items prior to us pulling away. - The trailer was dropped by previous user and no one looked it over prior to us taking it - Safety does not seem to be a priority, when * brought up my concerns upon return they said that is how the trailer was delivered to them.

Rating:

5.0

There was a plate on the floor on the inside of the cargo area that wasn't screwed in. Safety hazard.

Rating:

4.0

All service was good. Because I rented trailer 3 times, I know how to hoop up a railer, but they asked "Do you know how to connect it" and then took a picture of it. It would be nice for U-Haul to double check if it is hooked up tightly to prevent an accident. Thank you.

Rating:

4.0

The team at NIG supported me in setting up my tow dolly and car on the back of a Uhaul. Their team coordination, effort and speed made the experience easy for me - I was in and out in less than 30 minutes!

Rating:

2.0

People were great in the office but vehicle was very dirty in the cab where driver sits. Did not want to touch anything. Hair, dirt, garbage - just gross!

Rating:

5.0

I had two tires blow out on my 26’ rental. The roadside assistance was second to none. When I called to explain my situation Nig Partners Inc was more than accommodating. Upon returning the truck the next day they were more concerned that everyone and everything was ok before even talking about cost. Thank you for being human first! Highly recommend.

Rating:

4.0

The person who helped me was very friendly and quick. Great service.

Rating:

1.0

Very poor customer service, the man working screamed in mine & my friends face for being 3 minutes late past closing. I was in the hospital from falling down the stairs and he yelled, he shushed my friend as she tried telling the worker on the phone, who he has on speaker the situation as we came right from the hospital. The guy working tried charging us 300 extra for being late. The guy on the phone overheard and said not to charge us. Very poor service, treated like crap and not a good spot at all

Rating:

3.0

I requested moving blankets. They had none. Disappointing

Rating:

5.0

Some help hitching the trailer

Rating:

5.0

Very friendly dealer and only one open when I needed to rent

Rating:

1.0

Registering for the second time in pickupstore even came with prior online reservation No value for the customer timing Inaccurate fuel levels in contract, issued wrong truck size and 2 different contracts,

Rating:

5.0

They were very friendly and helpful

Rating:

5.0

The guys there are super friendly. Nothing really different that i can think of that I would think needed changing.

Rating:

3.0

No assistance offered when hooking up or looking over the Trailer

Rating:

1.0

Take away they're uhaul agreement as trucks are wrote off and trailers are hardly safe. Customer service is sub par. Just over all horrible if I could give negative stars I would

Rating:

1.0

I found the gentleman working trying to charge me more, was given no directions other than him pointing to one side of the building, I video recorded around the van before and after because the last time I rented a uhaul we did a walk-around together. The back still had items from the previous user. Interior was muddy. Given no instructions as far as what to do upon returning. None of the emails came through until today. When I returned moments after closing he hovered inside his vehicle which made me very uneasy. If I hadn't rented a uhaul before I would have no idea what to do. He was very dismissive of me and was having conversations with the gentleman who came in after me instead.

Rating:

2.0

Add retail section, clean up the office area, make sure there is fuel in the vehicle before renting it out, stay open during hours advertised.

Rating:

2.0

Check in was slow and disorganized. The truck was dirty. There was garbage, animal fur, a broken piece of glass in the door handle. Took the manager out to show him he looked and just shrugged and said ok.

Rating:

3.0

It was returned and needed to be cleaned.

Rating:

1.0

I had an awful, stressful pickup experience. I called two days before to ask to move the pick up from 7pm to 5pm and thought everything was good. I then got dropped off at the pickup location on the reservation to find out they don't have my truck and I had to go to another location on the other side of town (I was dropped off already). Then at the new location they promptly tell me they don't have a 15' truck I ordered and I would have to take a 20' foot truck to Halifax instead or I wouldn't get anything at all. The truck was only 2/3 full and ended up costing me more gas, plus they charged me a $50 coverage fee even though I said I didn't want it. My movers were already at the house by then so I didn't thoroughly read the contract...

Rating:

2.0

First vehicle picked up had issues running and the storage area door would not open. Replacement vehicle was not fully fueled and the storage area was full of what resembled drywall dust. All items transported required steam cleaning after arrival. Previous to this, Moncton locations have been excellent.

Rating:

3.0

I was extremely disappointed! We chose this location specifically- as we required a moving dolly. I booked, it, paid for it- and once we arrived and we were signing the paperwork (which took way too long- what is the sense of prebooking just to have to provide all the info again) we were told oh, we don't have any moving dollies or carts- I will take that off the bill. We are an older couple (52 and 61 trying to move stuff to help mom- she is recovering from a stroke) and then treated like " oh we dont have that , no biggie. With my disability, no trolly, dolly is a huge deal. My leg will suffer for quite some time for trying to move without a dolly.

Rating:

3.0

Easier ways to extend the duration of rental and a more detailed receipt

Rating:

5.0

Great service

Rating:

3.0

Trailer tongue was extremely heavy and trailers are not equipped with tongue Jack's had to get help from inside and he had to use a steel dolly for leverage to put trailer on the ball of my truck ridiculous set up

Rating:

2.0

The truck was very loud that they gave me, honestly it has me concerned it was going to break down on the highway. There was only one person working and he was extremely rude, it wasn’t busy I was the only person there. Overall I wouldn’t recommend this location.

Rating:

1.0

The cab could have used a cleaning/ wipedown. Cup holders were quite dirty, vaccum was in order, etc. The man who waited on me stayed on the phone chatting with someone in a different language most of the time he waited on me. It was very rude.

Rating:

5.0

The person who helped us was truly helpful even though it was raining hard to secure the auto trailer for us! It was awesome!

Rating:

4.0

Truck had exhaust leak and transmission issues but made it where I needed it to go.

Rating:

5.0

I was met by friendly staff, who provided a hassle-free rental experience. The truck and moving blankets provided were clean.

Rating:

4.0

Very easy to deal with. Very professional and willing to help insure everything was to my satisfaction.

Rating:

5.0

Just maintain what you are currently doing

Rating:

4.0

For some reason, although my reservation was valid for that location, the group didn't see it. But they were able to provide a suitable trailer that worked and really no issues. Super friendly and helpful.

Rating:

5.0

The whole process was smoothe and uncomplicated. The person Indealt with was helpful and very pleasant. Thank you You Haul

Rating:

5.0

This drop off location was changed the day I returned the truck. Easy to find and plenty of space to drop off the truck.