Customer Reviews for Nirmaa Silk
(U-Haul Neighborhood Dealer)

Rating:

1.0

Clean the truck and don't put something unknown on the bill.

Rating:

1.0

This guy name RAJ. He is so unprofessional & Rude. I rented the Truck for 23 hours, he called me after 12 hours and asking me to bring it back, even though he charge me for 23 hours and credit card FEE. $1. I called head office and told them about this guy but they don't give a shit.

Rating:

1.0

I had reserved the truck for 9:30 am but the timing was changed to 11:30 am because the truck was unavailable. This caused me a lot of trouble and I had to adjust my elevator booking schedule. There was no communication either

Rating:

1.0

I was scammed

Rating:

1.0

3rd vehicle in 8 days, issues with price at the end. Overcharging for gas, random amounts added for no reason. Absolute nonsense. 15' Truck for 3 hours, drove 12 miles. $200. Charged 107 + 30 for gas. Fixed in the end, but nonsense. 2/3 have been like this. My trucks ramp didn't fully work on my last rent. Extended, but did not hook up for a clear ramp, instead had to sit down, and be tripped over.

Rating:

3.0

Truck had an engine light that came on while driving

Rating:

5.0

I tried calling the location couple times during pickup but no one answered else everything was excellent for pickup using phone and truck was clean and well maintained

Rating:

4.0

If the mile is showing in the van meter then online booking should show prices by mile not by kilometres. It creates confusion in chargeable amount

Rating:

5.0

Great 👍

Rating:

1.0

The truck was probably not maintained well, made lots of engine noise, and noise when turning the wheels. I could not lock the cargo because the lock did not open with the key that was provided. I informed the agent from whom I rented but he said the lock was not to be opened and I should place the dolly inside the cabin when returning the truck. Since I could not lock the cargo, my loading and unloading time were longer than expected. Overall it was not a pleasant experience with UHAUL this time.

Rating:

5.0

Open @ 11 am that the only problem

Rating:

5.0

The owner/manager was extremely pleasant and accommodating, the truck was spotless and the key drop off was convenient. Very good service and value.

Rating:

1.0

VERY UNHAPPY FOR THIS LOCATION.

Rating:

1.0

Charged for cleaning for revenge against us, for we reported U-HAUL there is scratch and dents on van already

Rating:

2.0

You booking is all over the place. I booked for 7am in downtown Toronto and received a truck for 6:45pm 30 mins away. I then had to call and a very helpful customer service representative called Becky managed to get me a truck for 6:30am in Scarborough. that's 30 minutes drive away. you need to sort this issue out. it could be a very good service if it was. you either have a truck at a certain location at a certain time or you dont.

Rating:

4.0

The representative was not in the location when I went to drop off the truck. Had to wait for almost 1 hour. If there is an office hour, he should maintain that strictly.

Rating:

1.0

We received the truck yesterday with 3/4 of tank of gas. This was first time using the contactless service and the website didn't allow me to change the gas reading. However I do have a picture showing how much gas was left. We returned the tank almost full (more than we received it). The person who owns Nima Sillk just called me and was extremely rude to me. Told me I was playing games. I tried explaining to him that we in fact did not get a full tank at pick up but he was yelling over me and hung up on me. Told me I wasn't welcomed to rent from his location again. I won't be renting from his location again. I do not appreciate being yelled at and hung up on.

Rating:

5.0

Very professional

Rating:

1.0

I never used this service. How did You get my personal details. And I would like to know how you verified the person's identity when they used UHAUL impersonating me. Please contact me

Rating:

2.0

In the end I basically didn't like the on-line check in that didn't work as I had to go in the store after taking a lot of time to load everything with Covid and all. I was also promised an invoice in 10 minutes as they could have given me a printed copy. It took a day to receive. Besides the service everything else; truck, prices, web site is great!! On-line customer service was appreciated too, thank you!!

Rating:

2.0

It's just I've been charge with cleaning fee for minimal dirt, so it difficult to understand how you guys gage when to charge or not. Thanks

Rating:

4.0

Nothing really. Location was jist a bit father away (7km) than my oroginal pick up location.

Rating:

1.0

Never had problem with UHaul, but had worst experience with this agent.

Rating:

5.0

Excellent service and clean truck. No complaints.

Rating:

5.0

I would be a bit more transparent about additional charges. I started with one amount, and the second receipt I was sent via email was completely different than the first. Plus the additional charge of tax after the fact, would have been appreciated before I finalized payment with my credit card.

Rating:

2.0

This franchisee charged me for cleaning up which is not necessary since it's clean upon return. I took picture of cab which is clean. He made others to mop the cab too.

Rating:

3.0

For someone using this after hours service for the first time. Being specific about where to find the key slot would help. Wasted a while searching for the key box after I checked in.

Rating:

4.0

Clean the truck better, lower the prices ??

Rating:

5.0

evrything was good

Rating:

4.0

Truck could be a bit cleaner

Rating:

5.0

Everything was perfect.

Rating:

2.0

Horrible location

Rating:

4.0

The inside of the cabin was dirty in the cup holders and the front windshield was very difficult to see out of.

Rating:

3.0

THE FRANCHISEE had told me to meet him to pick up the truck by 8 pm. I was there until He showed up. I had to rush as I had committed to another appointment for 830 pm that evening for which I was late. Owner had explained he was getting the oil done on his car which seemed to take precedence over being punctual and delivering excellent customer service. Very disappointed customer.

Rating:

1.0

The tire need aer and the car need mantnance

Rating:

5.0

Very friendly and ready to help. Excellent service

Rating:

1.0

Charged too much for distance that I didn't use. Very dirty place. Lazy and rude people.

Rating:

5.0

The guy was friendly and Infact he game me some discount.

Rating:

1.0

Picked up the van Friday Feb/28th 2020 at 7:42pm (had an empty TV box inside), returned van next day Sat/29th at 6:40pm, contract date shows return date/time 3/1/2020 12:14PM, was charged another $89 for one full day. A partnered store personnel said the Uhaul rep stepped out and will be back, so leave key on counter and keep the contract. * The additional daily charge did not sit well with me, so I felt this is overall poor customer experience.

Rating:

2.0

U-haul kept changing my pick up location and time. When I got to the store, the gentleman was not friendly and nice at all

Rating:

1.0

Truck should not have been released. Was out of gas. Battery was non functional n truck broke down 5 mins into renting it. Move ended costing me more more cause of this n not to mention the ramp was broken too... Terrible service n reservation. I have yet to hear back from anyone regarding this terrible experience.

Rating:

1.0

Would definitely NOT recommend or rent from there ever again. I tried several times to discuss issues with the rental and the amount charged to my credit card and no one returns calls. There isn't even someone available at the site during regular business hours!

Rating:

4.0

Reduce the prices

Rating:

1.0

The location was hard to find, the truck was dirty inside and out. I order boxes online to aid in my move and the clerk at nirma silk told me just to go to home depo to get boxes. Unacceptable. I never had this issue renting from the warden and ellesmere location

Rating:

5.0

I loved the fact that the speedometer was in kilometers and not miles as my previous on was. Loved the service! Thank you so much u-haul ??

Rating:

5.0

We got the truck on time and the owner is East to deal with

Rating:

5.0

Arenne, the Uhaul clerk was extremely friendly and provided an extraordinary customer service experience. Will definitely be coming here again.

Rating:

1.0

retailer was rude and truck was really empty

Rating:

5.0

Mr Raja was very customer oriented,this was my first time renting a cargo van.Extremely immpressed with service.Will rent again in the future.

Rating:

5.0

Nothing!! Everything was awesome. I have now rented a truck from this location for the 4th time in past 8yrs and everytime ive had exceptional service!!! Till the next time, Thanks!

Rating:

5.0

All the way excellent

Rating:

1.0

The Service agent was very rude when going over the charges with me and had even told me "dont waste my time and come back to this location again". I will use uhaul again, NEVER will I return to this location.