The photos of the vehicle while picking up were from when the vehicle was new, but while picking up i had to dispute every picture to show the current state of the vehicle. The vehicle could have definitely used a car wash. Also, when i clicked on 'Return Vehicle' under my reservation screen on my account, it just asked me to drop off the keys without giving me the option to complete the return process on my own resulting in a $ 20 convenience fee at this location. The UX / UI on your website can be improved. If the process to return a vehicle is different at different UHaul locations, then it will help to distinguish them on your website before booking.ARUN K.
Customer Reviews for Nirmaa Silk
(U-Haul Neighborhood Dealer)
Scarborough, ON M1K2S2
Services at this Location:
- Mon-Sat: 10:30 am - 9 pm
- Sun: 10:30 am - 5 pm
Special Operating Hours
- 10/25/2021: Closed
- 10/26/2021 - 4/30/2022: 11:00 am - 6:00 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Vijay T.
App is horrible, don't work at all. I've spent 45 minutes trying to upload the truck pictures on the app but it didn't work. Finally a Uhual guy came up and help me out. When I returned the truck happened the same thing and I tried using 2 different cellphones. Took me 50 minutes to return the truck and when I called customer service the wait time was 50 minutes, that's not cool.Hugo R.
Customer did not leave a comment.Edward D.
I dont know about thecnext guy but i will be contacting your offices as my charges far outweighed what my reservation had quoted me for..JASON H.
Customer did not leave a comment.Rohit B.
Customer did not leave a comment.wilfred S.
Was told to refill at 5/8 when it had 1/2 when I originally got it. I refilled back at 5/8th and I get billed as if it was 1/2 filled. Feels kinda cheap to get tricked like thatJOSEPHFRANKY L.
Customer did not leave a comment.GUNANITHY S.
Overall the service was very good. The van was very clean and in a good condition. Using a van on a short distance is a good option, but going farther than your neighborhood becomes pricey, because of the cost of mileage.Emily P.
Poor Customer relation. No professionalism.venkatesh E.
Customer did not leave a comment.Artem B.
Calls me freaking out that the van needs cleaning. And I brush out the back and made sure it's was good. Telling me the van smells. Other than spraying it with Air freshener. I'm not sure what else I could do. I had nothing smelly in the truck. I did take the truck to the city dump but what you want me to do. Power wash the truck. Just a con to milk another $20 of you. Sad end to was was a please experienceChristopher R.
Customer did not leave a comment.morin E.
Customer did not leave a comment.ETHAN M.
Customer did not leave a comment.Ullar V.
Customer did not leave a comment.Ullar V.
Accept visa debitJohn W.
Customer did not leave a comment.john F.
Customer did not leave a comment.Rob R.
Keep the vehicles clean. Answer the phones. Have someone at the strode during opening hours. Respond to complaints.Sauve M.
Customer did not leave a comment.Larry B.
Customer did not leave a comment.Ankit G.
Customer did not leave a comment.ALISAHEB A.
Customer did not leave a comment.wilfred S.
Horrible horrible uhaul app. Needs major overhaul for ease of use.Steven S.
Have the equipment that the customer orders and is confirmed available and not wait 4 days until just 2 days before the date to inform the customer of the change. Moving is stressful enough without uhaul significantly increasing it.Jeffrey A.
He was very helpful and very quick.kevin M.
This location has absolutely no customer service skills. The owner of the store is rude, aggressive, and abusive to his customers and threatens to add extra charges when you ask too many questions. He lies about extra fees and response times in order for you to feel helpless and give him money in order for him to help you. This store is one of the worst experiences you will ever have. A new owner would be the best improvement for the next customer.WILLIAMRG JR K.
The owner of the store did not pick up my calls even though I called many times to check & verify my order. It would be a good idea to pick up the calls. The owner was very kind & helpful.Ahsan C.
Customer did not leave a comment.Patricia A.
It was perfect job, nice to deal with this location instructor. Thx.ALISAHEB A.
My first location gave my truck away to someone else so I drove 40min one way to come back home without a truck. Then I had to stay on the phone for 2 hours bouncing around between customer service reps until I finally got to scheduling team which after a ling while were able to find me a truck for next day late morning, and another 40min away. So half day later, plus 4 extra hours of my time I finally was able to get a truck.IGORG A.
The employee/GM or whatever he is needs a lesson on customer service! No manners and is extremely rude for absolutely no reason! I do not wish him the best, by the way I rent uhaul's religiously and this guy makes me want to hit him!IRFAN D.
The absolute most complicated system just to drive a truck off the lot. Wayyyy too many steps, and very unnecessary amount of pictures. For such a leading brand in moving, how can not hire people to look at the trucks upon return. Absolutely rediculous. Will never use this company again.evan charles B.
I was left a message on my phone a while back from UHAUL to contact the rental location about damage to truck - which there was none as per pictures taken and submitted with my online return. I called back multiple times, left a message and then kept getting hung up on when I called to follow-up as I never got a call back from anyone - EVER. I have not noticed any additional charge to by credit card and hope it stays that way...hubert F.
Customer did not leave a comment.Oliver Jeremy T.
Customer did not leave a comment.Nobuyuki N.
Hi, The application was some how hard and long for me. Thx.Ali A.
After I left location I tried calling for 2 hrs in 15 minute increments. They never picked up phone. Had a question about the equipment I rented. Ended up calling U-Haul main number to get help. Would never recommend this location to anyone.Jason W.
He extra charge me for gas and cleaning after I put gas and clean truck I have Video for cleaning I didn't wanna see my cleaning videofarhan P.
Customer did not leave a comment.shannon O.
Customer did not leave a comment.subrahmanyam P.
Customer did not leave a comment.Hao P.
DANCING GIRLSCLEMENS M.
Customer did not leave a comment.UTHAYASEGARAN K.
no need the ppl providing the service were excellentEnrique R.
Customer did not leave a comment.FARHAD A.
Would never recommend this location to anyone! Very rude! And I wouldn't recommend uhaul all together for anyone. So messy. Very unorganized. I booked for a specific time. I received an email for that specific time. Then when I get to the location I have to wait almost an HOUR to receive my uhaul service. It's poor. And I will be watching for my credit card!Kayla J.
The vehicle was already dirty and they charged an extra $15 for the vehicle being dirty . These guys are hustlersPIRATHAS K.
Customer did not leave a comment.Erwin C.
Customer did not leave a comment.T K.
I received the wrong car, there were several hidden charges and I had several issues picking up the vehicle. You also tried to over charge me and I HAD TO TAKE A MORE EXPENSIVE CAR THAT I DIDNT ORDER BECAUSE CUSTOMER SERVICE SAID I DIDNT HAVE A CHOICE. So no I will never use uhaul again and I will not recommend it to anyone I know ever.Christine A.
Customer did not leave a comment.Gordon P.
Customer did not leave a comment.Venu M.
Customer did not leave a comment.lloyd R.
Customer did not leave a comment.thanancheyan T.
Customer did not leave a comment.Lav G.
Customer did not leave a comment.THANESH K.
Clean the truck and don't put something unknown on the bill.Peige G.
Customer did not leave a comment.BHANU K.
This guy name RAJ. He is so unprofessional & Rude. I rented the Truck for 23 hours, he called me after 12 hours and asking me to bring it back, even though he charge me for 23 hours and credit card FEE. $1. I called head office and told them about this guy but they don't give a shit.ZAKIR H.
Customer did not leave a comment.george S.
I had reserved the truck for 9:30 am but the timing was changed to 11:30 am because the truck was unavailable. This caused me a lot of trouble and I had to adjust my elevator booking schedule. There was no communication eitherHITESHRAMESH S.
I was scammedJASPREET SINGH L.
3rd vehicle in 8 days, issues with price at the end. Overcharging for gas, random amounts added for no reason. Absolute nonsense. 15' Truck for 3 hours, drove 12 miles. $200. Charged 107 + 30 for gas. Fixed in the end, but nonsense. 2/3 have been like this. My trucks ramp didn't fully work on my last rent. Extended, but did not hook up for a clear ramp, instead had to sit down, and be tripped over.Corey F.
Truck had an engine light that came on while drivingJohn M.
Customer did not leave a comment.Vishal A.
I tried calling the location couple times during pickup but no one answered else everything was excellent for pickup using phone and truck was clean and well maintainedAnis P.
Customer did not leave a comment.miah A.
Customer did not leave a comment.Devendra B.
If the mile is showing in the van meter then online booking should show prices by mile not by kilometres. It creates confusion in chargeable amountKhondaker S R.
Great ðŸ‘shanmugarajan V.
Customer did not leave a comment.Danilo M.
The truck was probably not maintained well, made lots of engine noise, and noise when turning the wheels. I could not lock the cargo because the lock did not open with the key that was provided. I informed the agent from whom I rented but he said the lock was not to be opened and I should place the dolly inside the cabin when returning the truck. Since I could not lock the cargo, my loading and unloading time were longer than expected. Overall it was not a pleasant experience with UHAUL this time.asif Z.
Customer did not leave a comment.Ahmad H.
Open @ 11 am that the only problemFekadu W.
Customer did not leave a comment.maiyuran K.
Customer did not leave a comment.Alain L.
The owner/manager was extremely pleasant and accommodating, the truck was spotless and the key drop off was convenient. Very good service and value.TODDP S.
VERY UNHAPPY FOR THIS LOCATION.YONG L.
Customer did not leave a comment.MARKG H.
Customer did not leave a comment.Ayrton F.
Customer did not leave a comment.michael scott M.
Customer did not leave a comment.emilia G.
Charged for cleaning for revenge against us, for we reported U-HAUL there is scratch and dents on van alreadyJintu K.
You booking is all over the place. I booked for 7am in downtown Toronto and received a truck for 6:45pm 30 mins away. I then had to call and a very helpful customer service representative called Becky managed to get me a truck for 6:30am in Scarborough. that's 30 minutes drive away. you need to sort this issue out. it could be a very good service if it was. you either have a truck at a certain location at a certain time or you dont.Aidan O.
The representative was not in the location when I went to drop off the truck. Had to wait for almost 1 hour. If there is an office hour, he should maintain that strictly.Md faisal H.
Customer did not leave a comment.sathiyabhama M.
Customer did not leave a comment.emilia G.
We received the truck yesterday with 3/4 of tank of gas. This was first time using the contactless service and the website didn't allow me to change the gas reading. However I do have a picture showing how much gas was left. We returned the tank almost full (more than we received it). The person who owns Nima Sillk just called me and was extremely rude to me. Told me I was playing games. I tried explaining to him that we in fact did not get a full tank at pick up but he was yelling over me and hung up on me. Told me I wasn't welcomed to rent from his location again. I won't be renting from his location again. I do not appreciate being yelled at and hung up on.Rebbecca R.
Customer did not leave a comment.Caroline B.
Very professionalAsha J.
I never used this service. How did You get my personal details. And I would like to know how you verified the person's identity when they used UHAUL impersonating me. Please contact meKHALAD S.
Customer did not leave a comment.Paraskevi K.
In the end I basically didn't like the on-line check in that didn't work as I had to go in the store after taking a lot of time to load everything with Covid and all. I was also promised an invoice in 10 minutes as they could have given me a printed copy. It took a day to receive. Besides the service everything else; truck, prices, web site is great!! On-line customer service was appreciated too, thank you!!Richard L.
It's just I've been charge with cleaning fee for minimal dirt, so it difficult to understand how you guys gage when to charge or not. Thanksruel B.
Nothing really. Location was jist a bit father away (7km) than my oroginal pick up location.Alex R.
Never had problem with UHaul, but had worst experience with this agent.artelino B.