The return business was closed 1/2 hr before closing. The online return app didn't function to complete return. I left key in lockbox and it has been one week. I am unable to contact locally to get closed status to an active account. I had to contact corporate and after a 50 minute hold and 10 minute conversation I think it is resolved. Grr.BEVERLY H.
Customer Reviews for No Limit International Shipping
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was nobody there The door was unlocked. There were truck keys just sitting on the table for anyone to take. The person who is in charge sends someone who doesn't know what he is doing because she couldn't be bother to leave her house knowing she has open reservations. Will never use this location again.Alex R.
In a professional stand point.. this company FAILED. 1. Does not answer phone for business 2. Did not give me a copy of contract for road travel.. it delayed my work.. I texted and called several times.. no response.. I had to wait 20 minutes on hold a Go -Uhaul for a representative to email me the rental agreement. 3. Sharon returned my call and text next day.. regarding my request for my rental agreement papers.. always the same excuse.. she had to pickup her kids.. decide..are you running a business or giving me the run-around.. 4. Whwn asked by Sharon how I adjust the mirrors on the Van, she said with your hands.. she has no clue that they can be adjusted automatically.. no knowledge of equipment. features or benefits. 5. Oil indicator was low.. inside van was so.. so.. just flipped, no wiping down, tissue paper was inside the side door panels.. so much for COVID cleaning. 6. No Printer at this location, I did not want an email copy..I was told I would have to wait until the next day so she can get it from the field manager. 7. Please Call Me.. 561.255.994 Gail Borgardt. I want to speak to a Supervisor immediately, not from a phone call center.. they were not helpful, they have no command of proper English, cannot read properly. I'm VERY disapointed.. I was not fully informed about the rental agreement.. It was a RUSH JOB.. Sharon had to pick up her Kids... this is the worstGAIL B.
Customer did not leave a comment.Denise P.
Customer did not leave a comment.Mario F.
Customer did not leave a comment.Michael N.
Customer did not leave a comment.leonardo M.
The put me 10 milles more in the bill And out 8722 m and in 8989 so is 267 not 276 milesALEXDIOSLAN A.
No comment.JESUS F.
Sharon , she's very professional and very kind. Thank you very much. SharonLEONARDO M.
Customer did not leave a comment.Richard F.
Customer did not leave a comment.Brad F.
Customer did not leave a comment.Anita H.
She did a great jobJODYS J.
Run on time or change business hours online and at the door to a later time. Scheduled in person pick up time at 8 am due to place not opening until 8, waited 17 minutes, after 2 calls and text sent to contact business establishment to let them know I had a scheduled appointment at 8 am and there was no one on site.Leyanis M.
Customer did not leave a comment.Uriel A.
Friendly servicesharon B.
The truck was pulling to the right.Walkys A.
Everything was great. Thank you ðŸ˜ŠCARLOS R.
Satisfied with my experience. The truck was clean, no hassle rental. Staff professional and friendly.wanda S.
Customer did not leave a comment.ROBERT G.
Customer did not leave a comment.Elizabeth B.
Overall, the worst UHaul experience. I went online did a reservation well in advance. I got to the location only to find the place closed. Called the number. Sharon was nice enough to return the phone call and said that the reservation I made could not be fulfilled because the A/C was not working on a brand new van. She said she reported it to Uhaul, the guy came out Wednesday/Thursday to fix, but was unable. She said Uhaul was to call me and notify me, but no one ever did. So my question is what is the point of the reservation if there is nothing to reserve. On pick-up day, I called the 1 800 number only to be on hold for over 30 minutes. After a couple of customer service agents, I was told no trucks available with no resolution. I asked Sharon if I could use the van with no A/C, which she had to verify with Uhaul to see if that was allowable. I was allowed to rent the van with no A/C. On Sunday I attempted to return the van, but again the place was closed (understandable on that one.) I attempted to use the mobile app to return the van, but the GPS location would not connect with Uhaul despite following your instructions. I called the 1 800 number and waited over 45 minutes. I took pictures of the truck and left it there. I have always rented with Uhaul (with the exception of once cross-country travel. This is, by far, the worst experience ever. Little to no customer service in this situation. I hope someone reads this and calls me to tell me why someone should bother to reserve and rent from Uhaul if the reservation is no good. Why it takes so damn long to get someone on the phone, and why I should recommend anyone to use Uhaul.EULISES M.
The location was hard to find. There was no noticable signage to indicate the store as there were no trucks in front. The only way I found it was the woman who was dressed in street clothes wave to me when I passed her. Very unprofessional setup. Made me a little uncomfortable to drop off the truck.RAYMONDJAMES D.
was not what we expected and running late...rinky place for pock upRICKY C.
Customer did not leave a comment.sharon B.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Tony S.
Very professionalsharon B.
Customer did not leave a comment.RACHEL C.
Customer did not leave a comment.AMBER O.
Customer did not leave a comment.STEVEN B.
Everything was great! They helped me get into a vehicle super quick at a reasonable rate! Would most certainly used them again if need be.DONALD S.
Customer did not leave a comment.NORMA P.
Customer did not leave a comment.SHARON W.
Customer did not leave a comment.SHAVELLA W.
Customer did not leave a comment.Bjorn J.
Customer did not leave a comment.Thomas S.
The truck was filthy and had what looked like blood inside the truck. We had to clean and sanitize the entire inside of the truck before use. This location is clearly not practicing the proper cleaning and sanitation guidelines.Michael T.
Nothing to improve, it was great! We will definitely use this location for our next U Haul rental!Lucinda S.
Customer did not leave a comment.Elsie C.
Customer did not leave a comment.Noel R.
No improvement needed. Sharon was friendly, knowledgeable and informative. Great customer service.joAnn H.
The representative was very quick, courteous and very friendly. She was a true professional on the phone and in person. Nothing needs to be improved at that location. It was a pleasure.JOHN V.
None really, I loved the excelente and professional service. I will continue to rent from this location.Felix D.
Customer did not leave a comment.sharon B.
Customer did not leave a comment.Cherie B.
Good customer servicesharon B.
No drop box and she was a bitchTerrance K.
Customer did not leave a comment.william S.
The service was very good and the rep was quite accommodation. Keep maintaining being professional.BERTHA G.
The truck was dirty. It had less gas then what the attendant noted and she charged me for gas when I brought the truck back with the same amount of gas it had. When I went to return truck, the business was closed during normal business hours. I called the attendant and she told me to park the truck there and leave the key in rear of the truck.Michael C.
Location was 2 hours late opening. Employees were unfriendly and unprofessional. Would highly persuade anyone to book elsewhere. I do not recommend!Justin C.
Customer did not leave a comment.William C.
Customer did not leave a comment.Janet R.
Customer did not leave a comment.winston P.