The front tire indicator showed low on air and the rental agent said it was nothing to be concerned about as the sensor was not working. Which did have have somewhat concerned the entire trip.
Terry H
Customer Reviews for Nolan Hill Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Insurance cost is high
E OStaff is knowledgeable and helpful. Price is great. Convenient return. Would definitely use again!
Dawn DGreat customer service. New location, so working out some kinks. Overall, very pleased.
Stephen PTruck was in very poor condition..mirror was constantly changing in the wind and made it very dangerous to change lanes. Truck super noisy and engine light on. Not sure gas gauge working properly. Very rattley, super sketchy brakes
James BIt was nice to use their truck, and there's a Petro Canada next Door
Conrad MAwafull will never use again. They cancelled my one month prior booking on the pick up date
Muhammad ZNot a thing
Jan RNothing that I can think of. The employee was extremely helpful as I did not have anything pre booked when I showed up. He went over all the options and rates and had me in the truck right away. He was even very accommodating when I was not able to get the truck back on time. I would recommend this U-Haul location to everyone.
Joshua FCheck the tires for the customer would have been great before renting it out
KELLY SThis is my second rental from this location. Everything went extremely smoothly and the person working the desk was extremely accommodating.
melanie wNew location, just a trailer for an office
Stephan MPut a sign on the trailer that indicates it is the office .
Pamela LThe cab of the van was fine, but I had to sweep the cargo space before I could load the van. The two gentlemen who did the paperwork were fantastic. Also, I wasn't thrilled with the online experience. I booked a van at the Bowness location and it changed it to the Nolan Hill location without asking.
Edward MThe staff were efficient and responsive, 5 star service
Adedotun AThe trailer that has the office needs a bigger sign. Hard to find the office.
jeffrey Yoverall good. Building needs signage.
Shakeel CThe truck was not washed at all inside and outside were dirty
Carla WI rent a 10' truck for a short trip yesterday and was told it was full of fuel but not true. After 23 miles drive, I filled the fuel up for $20. I am sure it wasn't filled full when I rented. Feeling a scam from U-haul
kyu wNo office only a trailer , the unit was not swept out I had to do that , employees were good with the overall process
Bradley OI booked mats and dolly but they did not gave me the day I got the truck as they said it is based on availability which seems ridiculous and then in this case, what would be the meaning of booking. Furthermore, the truck was 20' but did not have any back camera which made it hard for me to handle it.
Pedram TDid you know that if you are able to book a uhaul it doesn't mean that there will be a uhaul available for you? We booked our uhaul and car transport for pick up in Prince George, BC. 2 days before our move between provinces we were notified that there were going to be no trucks available in all of Northern BC for us to use. Uhaul canada gave us a few options, the only one that worked for us was for my partner to fly (approx 700km) to Kelowna to pick up a truck. There was no resolution for not having a car transport. Thankfully my son was able to drive my partner's car across provinces and we flew him home. Uhaul did give us a larger truck to use and a large discount, but it did not cover the entire extra costs we incurred or compensate us for the extra lost time. It was a lot of added stress at an already stressful time. I was highly disappointed and not entirely satisfied with the outcome. I feel like the company should know what supplies are available and should not rent items they don't have, so that people can plan accordingly.
Sherri FOur rental smelled like cow maneur and was filled with flies (at least 50 of them) Tried to get most of them out…but still came out and flew around all over. Horrible experience (and I’ve rented from uhaul before) - but now thinking I won’t again! Disgusting!
Laura BIt’s still a dusty road.
Chinua IThe truck was very dirty
Debbie SI want to know for how many kilometers I have been charged and secondly I didn't take any insurance and still got charged for that. I need to review my trip. Thank you
khushmeet dAhmad is a great customer services advisor along with his colleague. Thanks
Saqib MOvercrowded and understaffed. Only 1 guy in the office (rusted out semi trailer) and a huge lineup no one working in the yard. Upon returning the trailer I was asked to move it a couple of times and was guided by the same guy in the morning almost making me crash into other trailer’s. I will never use this location again.
Greig ASuper helpful. The guys working there helped us.
WILLIAM BCould not see out if the windshield due to a crack
Alana VMr Ahmed is doing a great job. He provides excellent customer service, he is very cooperative and helpful
Tarek EFast and courteous
Terrance EThe gentleman who runs this location is great. U-Haul as a company is terrible though. My reservation location was arbitrarily moved across the city, with no regard for the inconvenience whatsoever. I was unable to pick up the truck at the time I wanted because this location wasn't open yet, but no one bothered to inform me until the night before!
Barbara BExcellent staff. Especially Mr Ahmed, Yaseen.
Muhammad APoor internet service location. Cannot use app to collect a trailer.
Matthew LHave a proper office. Staff was very helpful. Pick up & drop off process is much easier.
KHUSHAL II was charged additional funds without being consulted first. If they wanted proof before charging they should’ve called. They should’ve emailed they have all my contact information. The truck ran like garbage.
mary wThe cost was not clear and the truck was very noise but safe.
Clarence KGreat experience - would certainly recommend
RANDY SThe truck I got was not mechanically sound and I always worried about a breakdown. The equipment was clean
Sadiku YGive the staff an actual building or at the least some air conditioning
David N👍
Robert UWe dropped off a day early and the gentleman was very helpful and kind! Easy to deal with! 100%
Heather RIt was a really quick process, which was a bonus. I would Recommend & use the sage hill location again.
chris CThe customer service staff were amazing, both for pickup & drop off. Quick & easy.
Nadine BOffice location could be better labeled and directions to it . Overall everything else went pretty smooth. Instructions were conveyed clearly and smooth transaction.
Nouman AThank you for great customer service.
IAROSLAV SClean up the office and the truck! Price per km was far too high! What I thought would be a $30 five hour rental ended up being $52!
Colin GBe awesome when it is done.
Shaun WGreat customer service.
Allan TThe uhaul app took me to a location close by but not the correct location.
Trevor NAll good
Darrell DThe move went smoothly without any issues. I managed to transport the heavy items thanks to U-Haul.
Maritza ACheck engine light on in the truck, wouldn’t start the first time any time I drove it. So, improve the maintenance I guess
Matthew wOver charges bigtime, I’m looking into it
Tiffany KCheck engine light is on
Rodny ACalled them to ask if I could upgrade to a 26ft instead of the 20ft, guy on the phone said yes, if I could come pick it up a day earlier he would give me the day free cause they needed space - come to drop it off and I’m charged for an extra day because they were expecting it a day prior
Nicolis SVery efficient and friendly staff. Online help is very good at resolving issues too. Mine had 3 blankets but I never use them. Numerous minor scrapes and dings so I took extra photos. Also hail damage on DC2381H One thing you guys should do is put a big a** sticker indicating odometer is in miles. Both trucks I rented had Arizona plates! Thank you. I'll be back!
Sharon Linitial dolly was beat up and had damage to the rim on one of the wheels, second dolly was in better shape but as soon as i drove onto the road both ramps dropped out of the carrier slots and started dragging on the roadway. I had to pull over and reinsert and secure the ramps. Not impressed with the difficulty in identifying the office located in a transport trailer with a little 4 x 6 inch U-Haul sticker as the only identifying marking and the rental units were parked all over the neighborhood on the street.
Roy HVery friendly staff and with good professional manner.
Hussain ASmall trailers were in a muddy lot so you really need a better place with a paved lot
Colette TDisappointed that mileage was 38 but charged for 50. Ended up being charged more than agreed on with the employee. Not happy about that. Need signage for where to meet employees for keys.
Deb CThis location is poorly marked. All the units are parked all over the street, there is no definitive yard. The guy running it is very disorganized, he didn't have any of the units ready for pick. Honestly, it was a shit show.
Sean C