Customer Reviews for Nolan Hill Storage
(U-Haul Neighborhood Dealer)

Rating:

4.0

Making it easier for customers to locate your office .

Rating:

4.0

Very helpful staff

Rating:

5.0

Easy, affordable and overall a pleasant experience

Rating:

5.0

Excellent experience - thanks for all your help!!

Rating:

5.0

Good job!

Rating:

5.0

Super easy drop off process

Rating:

5.0

The entire experience was great.

Rating:

2.0

This is a new location that is hard to get to - there’s no left turn option to access the lot so you have to do a U-turn. Not ideal with a large truck. There are plenty of trucks and trailers, but I will avoid this location in the future. The truck I was given had a hole in the muffler / exhaust system and was super loud. Not a great experience at all.

Rating:

5.0

.

Rating:

3.0

The rep we met was amazing - but being told we HAD to drop off at a location 40 km away from where we started was incredibly frustrating! Way to rack up the cost for mileage! Then the road was closed and we had to go even further to find a way into the facility. Not cool, U-Haul!!

Rating:

1.0

Ran out of a portable trailer which was dirty & poor customer service. As was going to charge me 100$ more to use my debt card to pay which if is a policy wasn’t told to me in prior conversations with U-Haul. My reservation was changed twice. Was very unconvincing as travel plans & times had to change. I was not told a two day charge for this travel when I returning truck not even 12hrs later. communication & Coordination was horriable at location. I understand businesses get busy but one person working then pointing to the truck outside & we did inspection & pics. I have used U-Haul prior years buts this was my worst experience & dealing with she picking up the truck & company changing booking & locations was stressful to an already stressful process of moving.

Rating:

5.0

The guy working at the location was extremely helpful.

Rating:

4.0

Office was in a tractor trailer.

Rating:

1.0

Rented a dolly over the phone and was not told it was appliance dolly and because of its weight, I was unable to use it for my entire move. Office was located inside a trailer and when I brought this up he said there’s nothing he could do.

Rating:

2.0

Truck dirty and in bad condition, engine light on and fuel level low. Is the first time I did not have a great experience with U-Haul

Rating:

3.0

No

Rating:

1.0

Front end falling apart, check engine light on. Partial tank then overfill, sorry Sir that’s on you. Your equipment and service is terrible. Last time I used a truck the guy tried to lie and say it was full of gas. Good thing I took a picture. Overall a shady business, hasn’t changed since you had your fleet out on hold for safety reasons many years back.

Rating:

3.0

Ensure vehicle is full. Interior of vehicle should be cleaned. Windshield was cracked so bad surprised it was legal to drive. Positive - lots of vehicles on site.

Rating:

5.0

Checked everything and It was quick and was out in minutes

Rating:

2.0

Very dusty and couldn’t tell where the office was as first

Rating:

3.0

Vehicle was very dusty due to gavel parking lot.

Rating:

4.0

The yard is too tightly packed with equipment. However it was maneuverable with a bit of skill. The customer service person was extremely helpful, observant and knowledgeable.

Rating:

5.0

Fantastic experience, love this location

Rating:

5.0

Excellent service, easy to arrange rental and pickup, trailer was in good shape and well maintained.

Rating:

5.0

Very nice fellow working there. I’m not very good at backing up a trailer; he was very helpful without making me feel dumb.

Rating:

5.0

Full tank when picked up Wind shield and mirrors cleaned

Rating:

5.0

Very pleasant experience!!

Rating:

3.0

The front tire indicator showed low on air and the rental agent said it was nothing to be concerned about as the sensor was not working. Which did have have somewhat concerned the entire trip.

Rating:

2.0

Insurance cost is high

Rating:

5.0

Staff is knowledgeable and helpful. Price is great. Convenient return. Would definitely use again!

Rating:

4.0

Great customer service. New location, so working out some kinks. Overall, very pleased.

Rating:

3.0

Truck was in very poor condition..mirror was constantly changing in the wind and made it very dangerous to change lanes. Truck super noisy and engine light on. Not sure gas gauge working properly. Very rattley, super sketchy brakes

Rating:

5.0

It was nice to use their truck, and there's a Petro Canada next Door

Rating:

1.0

Awafull will never use again. They cancelled my one month prior booking on the pick up date

Rating:

5.0

Not a thing

Rating:

5.0

Nothing that I can think of. The employee was extremely helpful as I did not have anything pre booked when I showed up. He went over all the options and rates and had me in the truck right away. He was even very accommodating when I was not able to get the truck back on time. I would recommend this U-Haul location to everyone.

Rating:

5.0

Nothing great service

Rating:

5.0

Friendly staff clean van good location for pickup/drop off definitely recommend this location

Rating:

5.0

Helpful staff and easy to get in and out.

Rating:

3.0

trailer had no park lights. called the place got voice mail ,left message no return call.

Rating:

3.0

better opening hours

Rating:

1.0

The staff who assisted me when I returned the truck was so rude. Don't know what customer service means. I ask for his name and he said he doesn't have a name and won't give it to me. I started to call the U-Haul customer service when I was at beside the door of your mobile office, and he is pushing me away saying "Get out of my Property". Acting as a rude owner?! My gosh. Why are you employing people like this? The moment I entered the site at Nolan Ridge Crescent, he immediately block the road and asked Is the truck clean?" I answered that of course there's a bit of dirt since I disposed garbage. Then he rudely said, Park the car and clean it or else I will charge you additional for cleaning! This never happened to me before! I've rented your truck several times already. You can check my records. This man doesn't know what courtesy means. Putting him in the frontline is a huge mistake! You should teach him courtesy, humility and the proper way to treat a customer! I've been a repeat customer of your company several times and never did I encounter this kind of person. Not good for your company!!!

Rating:

5.0

Great Service

Rating:

3.0

Lights on the trailer were not fully serviceable. 3 of the 4 running lights were out of service. Both backup trailer security cables had either missing or damaged hook locks.

Rating:

4.0

Check the tires for the customer would have been great before renting it out

Rating:

5.0

This is my second rental from this location. Everything went extremely smoothly and the person working the desk was extremely accommodating.

Rating:

3.0

New location, just a trailer for an office

Rating:

3.0

Put a sign on the trailer that indicates it is the office .

Rating:

3.0

The cab of the van was fine, but I had to sweep the cargo space before I could load the van. The two gentlemen who did the paperwork were fantastic. Also, I wasn't thrilled with the online experience. I booked a van at the Bowness location and it changed it to the Nolan Hill location without asking.

Rating:

5.0

The staff were efficient and responsive, 5 star service