Customer Reviews for North 87 Auto

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of North 87 Auto

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ellis s. on

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Customer did not leave a comment.

DAVID G. on

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the unit was dirty on the inside when we picked it up. Then they put a drop off location that was not in service any longer. We spent 30+ mins driving up and down Nederland ave to try and locate the place to drop it off and then when we found it they said they don't take them any longer. We were on hold for 20+mins trying to get the equipment drop off location changed. We should not have had to do this at all. They did not offer us any discounts for this mess up and then charged us $9.68 for going over the miles. Which is really bullshit.

Kent D. on

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Very satisfied

Chad D. on

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Over all experience was good. Had a little confusion on the rental originally. I had reserved a 15 ft truck but never received email or phone call on where to pick truck up at. But problem was solved pretty quick. Wound up with a 26ft truck.

James W. on

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Mr Bragg was verry help full in the rentals of truck.I would recommend his service. J. West

Bill E. on

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Boyd B. on

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Essie G. on

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Joseph T. on

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carla e. on

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charla v. on

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lathen p. on

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nothing

shane b. on

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To begin, it would have been more convenient and appreciated to have been able to pick up the equipment at the original, agreed upon, pick up location. This was not the case. I Scheduled pick up on May 7th to be picked up on May 29th in Lake Charles, Louisiana. On Friday, the 25th I went to the location and was told the trailer I would be renting would be in by the weekend. By Monday it was still not in but I received a confirmation text that it would be in by 10 A.M. on Tuesday the 29th. On the 29th, at 9:30 A.M. I went to the facility to see if it was close to being available and was told they did not, and would not have one available. And then was informed that there was not even one at all in Lake Charles, La. I was sent to another location, 50 miles west, in Texas, with no valid phone number for the facility to get the equipment. However, it was not there either. I called again and was send another few miles down the road where another dealer did have one available. The cost turned out to be $20 more than I was told it would be when I made reservations three weeks prior in the town I was leaving from and this was before the added expense of traveling to find the equipment I thought I reserved more than three weeks prior. Moving is already a relatively stressful time and this experience, to say the least, compounded frustrations and stress considerably.

Jason S. on

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ANTHONY P. on

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The truck had a leak, and it is not supposed to be water proof but the rain we had was nothing more than a sprinkle. Because of this a whole box of religious teaching books were rendered unusable. The truck only had a little under 11.000 miles so it should be a little more water tight than it was. Disappointed in this vehicle after the previous two had no problem,. The loss to us for our books was aboout $90.00. We did purchase the insurance but whether that covers this type of loss I don't know.

Charles M. on

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. on

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RYAN C. on

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Midway through renting they charged my card over $400 for another 10 days of rental. After returning it a handful of days later, I have not gotten a credit back on my card. I've called the location multiple times and call the 1 800 multiple times I can't get anyone on the phone that can help me. I'd love to leave this review after waiting on hold for 30 minutes trying to talk to somebody to get a refund.

Ricky S. on

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Dark and dirty looking.

Jim M. on

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Too far out of the way for us.

Walter L. on

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Walter L. on

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TODD S. on

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have all equipment that runs on fuel, full at p/u

michael k. on

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Hector M. on

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Rodney D. on

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Nothing. It was simple and easy. No hassles.

KENNY S. on

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becky B. on

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My wife dropped off the truck and the guy taking the truck back was extremely rude to her, which I don't appreciate. And when she questioned him on us supposedly not putting enough gas back in it she was told "Look lady. If you have any more complaints call 1-800-UHAUL."

Marty K. on

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Kristine S. on

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Shanna F. on

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They were closed when we dropped off. The receipt received via email said we returned it with a 1/2 tank. There was 3/4. We took a picture just in case. We were told there is no reimbursement for leaving more gas than what it had when we picked it up which was nearly 1/2. Then why do you get charged when you don't put enough? Double standard and someone is making a lot of money.

James B. on

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Customer did not leave a comment.

PAM C. on

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Great experience working with Lynn. He gave us a clean trailer, hooked it up, and made the whole experience easy! Highly recommend.

Charlie T. on

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Customer did not leave a comment.