Customer Reviews for North Bay Auto LLC
(U-Haul Neighborhood Dealer)

323 reviews

4407 W Aloha Dr   Diamondhead, MS 39525

(228) 255-3201

Hours

  • Mon–Fri
    8 am–5:30 pm
  • Sat–Sun
    Closed

Services at this Location:

Contact Us

(228) 255-3201

4407 W Aloha Dr
Diamondhead, MS 39525

Services at this Location:

Hours

  • Mon–Fri
    8 am–5:30 pm
  • Sat–Sun
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Melvin M. 
Rating:
5.0

Customer did not leave a comment.

jeffrey L. 
Rating:
5.0

Outstanding. They were prompt at checkout ant caught the fact that I had left my personal car key attached to the return vehicle key and quickly contacted me before I was to far Away from the facility. Saving me alot of wasted time going back to pick up or buying a new one.

charles H. 
Rating:
5.0

I had my end all setup online he had me hooked up in less then 5 minutes and on my way!! Will definitely use this location for all my U-haul needs!!!

Jason O. 
Rating:
4.0

Customer did not leave a comment.

Joseph G. 
Rating:
1.0

Was charged for an extra day even though I returned before the time I checked out.

Oswaldo S. 
Rating:
5.0

Told me where to park and got the keys. Quick and simple.

jeff J. 
Rating:
5.0

Customer did not leave a comment.

Keith B. 
Rating:
5.0

Customer did not leave a comment.

Nicole B. 
Rating:
5.0

Everything was as I would have expected. Good proper. And quick. On both pickup and delivery back to original dealership. This was for local use

Mike H. 
Rating:
5.0

Surprisingly the 26 foot truck and tandem trailer hauling my jeep performed flawlessly. And I mean I was heavy and the truck had plenty of power pulley the grades going to Nevada. I have to say I was impressed not only of the performance but it was a quiet comfortable ride as well. I would highly recommend uhaul to anyone. Thank you uhaul for a event free move.

Jeff B. 
Rating:
5.0

Great experience.

mike S. 
Rating:
5.0

Excellent customer service and very friendly to me. Equipment was in great condition.

Clyde E. 
Rating:
5.0

I found all aspects of my experience to be exactly what they should have been…no recommendations for improvement.

Berni B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

Shawn R. 
Rating:
5.0

⭐🌛am thankfully glad to have reserved and picked up 26'uhaul truck at this Diamondhead uhaul location when other locations don't even provide this size truck for a close local proximity move💙thanks and be blessed😇Lord👑King💫Jesus!!✌amen🙏

Mitchell M F. 
Rating:
5.0

Customer did not leave a comment.

GARY F. 
Rating:
4.0

Customer did not leave a comment.

Miliss M. 
Rating:
2.0

The location was not clearly marked as to be seen from the road. Person who received the car from me was helpful, while agent at the front counter made comments regarding a slightly empty fuel tank that made me feel uneasy. He also avoid helping the person ahead of me to take care of my return which I found to be unprofessional.

Veaceslav J. 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
5.0

Great place

Kirk L. 
Rating:
5.0

Customer did not leave a comment.

Cary C. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

BILL W. 
Rating:
5.0

Customer did not leave a comment.

Susan P. 
Rating:
5.0

Customer did not leave a comment.

sandra G. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Lorraine N. 
Rating:
5.0

Super customer service. Bill and his guys go above and beyond to make the experience easy.

shane F. 
Rating:
4.0

Customer did not leave a comment.

Kathy P. 
Rating:
5.0

Customer did not leave a comment.

Tracy B. 
Rating:
5.0

Nothing, these guys are GREAT !!!!!

Arlen G. 
Rating:
5.0

Customer did not leave a comment.

Maria B. 
Rating:
5.0

I paid for a dolly and didn't get one but sure was charged for it!

Diane B. 
Rating:
5.0

Customer did not leave a comment.

patrick J. 
Rating:
5.0

Customer did not leave a comment.

ken B. 
Rating:
5.0

Customer did not leave a comment.

Tamora H. 
Rating:
5.0

Top service. Highly recommend.

GALE Y. 
Rating:
4.0

the man in charge was very helpful and super nice. location was a little far from my starting point

Sandra W. 
Rating:
5.0

Customer did not leave a comment.

william B. 
Rating:
5.0

Customer did not leave a comment.

STEVE D. 
Rating:
5.0

Great customer service. Fast friendly and reliable

shane F. 
Rating:
5.0

Customer service was excellent

paula D. 
Rating:
5.0

Truck was out waiting for us. Bill is a great guy and always helpful. Will always use North Bay!

Mark M. 
Rating:
5.0

Customer did not leave a comment.

dele Y. 
Rating:
5.0

great location and Bill is very nice

steve D. 
Rating:
5.0

Quick in and out with easy drop off return. Can't ask for more than that. Great customer service

shane F. 
Rating:
5.0

Customer did not leave a comment.

Schran L. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

MICHAL R. 
Rating:
5.0

not a thing,service was pleasant and quick

william D. 
Rating:
5.0

Customer did not leave a comment.

angela G. 
Rating:
5.0

Customer did not leave a comment.

James U. 
Rating:
5.0

Customer did not leave a comment.

dougles B. 
Rating:
5.0

Customer did not leave a comment.

roy H. 
Rating:
5.0

Extremely helpful staff and was in and out in no time. Very nice faciity

shane F. 
Rating:
1.0

The contractor at this location, Bill, was the issue. Traffic had canceled my original reservation on 04/26 at Waveland Furniture, and I had not been notified. The contractor at that location was very helpful, and arranged for me to pick up another truck at the mini storage in Kiln, MS. So, I drove there, but they didn't have a truck for me either, and the contractor there called traffic while I waited. A 20 ft truck was reserved for me at North Bay Auto. So I had already been all over the gulf coast trying to pick up my truck before we even got to North Bay Auto. So we finally get there, much later than we'd intended to pick up our truck. I explain this to the contractor at North Bay Auto, and I ask about adding some extra miles upfront or getting the truck for extra time. I figured this was a reasonable request since we were starting both later and further away than our original reservation, which was canceled without notice by uhaul. Bill was entirely unhelpful. He said he couldn't add anything or help us get any kind of additional consideration. He said everything would be calculated out when we returned the truck, and that he couldn't do anything. He was dismissive and wouldn't look at us. He came across as lazy and incapable. I have rented trucks and trailers through uhaul several times, and I have never had a complaint. I'm very disappointed with the experience I had with your company on 04/28.

Willa W. 
Rating:
5.0

The staff at this location were very patient, and helpful with decisions and questions regarding renting the U-Haul trailer.

james F. 
Rating:
5.0

Customer did not leave a comment.

NORMAN C. 
Rating:
5.0

Customer did not leave a comment.

kim R. 
Rating:
5.0

Nothing at all!! The agent who completed my paperwork was very professional and treated me very well!

Michael R. 
Rating:
5.0

Customer did not leave a comment.

albert S. 
Rating:
4.0

Customer did not leave a comment.

Nick R. 
Rating:
5.0

Location and vehicle was fine. The online booking / pickup and drop-off process could use some work. Arriving to pick up, then the online process want to verify who I am (passport, work contact, etc.)...do this as part of the original booking; not many folks carry a passport to pick up a truck or do we want to wait around for you to verify who we are. Drop off was not much easier as the online site dropped the connection twice & I was in a great communication / tower area???

stephen G. 
Rating:
5.0

Customer did not leave a comment.

Jay P. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

Jerry R. 
Rating:
5.0

No suggestions. Great people and great service!

Douglas D. 
Rating:
1.0

Allow for refund when truck is returned within the initial allotted time. Open at least amount of the weekend.

Marcus D. 
Rating:
5.0

Extremely friendly staff and hook-up/check-out process was quick and painless.

David H. 
Rating:
5.0

For the transaction made, everything went very smoothly and I really can't suggest an improvement. The owner, Bill York, explained everything very well.

howard R. 
Rating:
5.0

Nothing...everything was great

steven D. 
Rating:
5.0

Customer did not leave a comment.

Roy J. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
4.0

Customer did not leave a comment.

Edward C. 
Rating:
5.0

The people here were great. Friendly and very helpful. The truck was dirty and musty inside the cab. Overall a pleasant experience with U-Haul.

elmo S. 
Rating:
5.0

Again, another extremely positive experience. What a kind welcome I received upon returning the rental. Thank you for such incredible assistance and care.

SHARI S. 
Rating:
4.0

For facility to make sure vehicle is properly serviced, cleaned and road worthy

Edward C. 
Rating:
5.0

Customer did not leave a comment.

john W. 
Rating:
5.0

Customer did not leave a comment.

Louis B. 
Rating:
5.0

Customer did not leave a comment.

Terry S. 
Rating:
5.0

Customer did not leave a comment.

Aubrey D. 
Rating:
5.0

N/A

Michael C. 
Rating:
3.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Absolutely perfect! If I am ever in need of uhaul services, I will be sure to use the North Bay Auto location and will highly recommend to anyone needing uhaul services. Excellent staff and management!

Shawn C. 
Rating:
5.0

Great service

Skender K. 
Rating:
2.0

My pick up was scheduled for 7 am when I got there to do the express pick up they had to have a secondary person besides me or my husband to call and actually speak to so that took a while because no one was answering a 1800# at 7 am ..... also we picked up the truck with 1/4 tank of gas and my husband for whatever reason filled the tank up ... they wouldn't give me any sort of credit I guess because they only take if it's too low but oh well if your husband messed up and it benefits them :/

Joshua P. 
Rating:
5.0

Customer did not leave a comment.

richard B. 
Rating:
5.0

I was discounted $75 for additional fuel cost because i had to get a 26' truck instead of the 15' I paid for. The 15' truck was supposed to use $100 in fuel for the trip. The 26' truck used $255 with an average mpg of 7. I would like to be refunded the $80 difference in fuel cost.

Dalton Y. 
Rating:
5.0

No improvement needed

Kathleen P. 
Rating:
3.0

Customer did not leave a comment.

Juliana H. 
Rating:
5.0

Quick pick up & return... no hassles ??

stephen G. 
Rating:
5.0

Customer did not leave a comment.

jerry P. 
Rating:
5.0

Excellent service!!

JOHN M. 
Rating:
5.0

Nothing to improve. Bill was very courteous.

robert W. 
Rating:
5.0

Customer did not leave a comment.

denis R. 
Rating:
4.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Micah P. 
Rating:
5.0

Customer did not leave a comment.

Richard E. 
No reviews have been submitted for this location.

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