I paid for a dolly and didn't get one but sure was charged for it!Diane B.
Customer Reviews for North Bay Auto LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.patrick J.
Customer did not leave a comment.ken B.
Customer did not leave a comment.Tamora H.
Top service. Highly recommend.GALE Y.
the man in charge was very helpful and super nice. location was a little far from my starting pointSandra W.
Customer did not leave a comment.william B.
Customer did not leave a comment.STEVE D.
Great customer service. Fast friendly and reliableshane F.
Customer service was excellentpaula D.
Truck was out waiting for us. Bill is a great guy and always helpful. Will always use North Bay!Mark M.
Customer did not leave a comment.dele Y.
great location and Bill is very nicesteve D.
Quick in and out with easy drop off return. Can't ask for more than that. Great customer serviceshane F.
Customer did not leave a comment.Schran L.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.MICHAL R.
not a thing,service was pleasant and quickwilliam D.
Customer did not leave a comment.angela G.
Customer did not leave a comment.James U.
Customer did not leave a comment.dougles B.
Customer did not leave a comment.roy H.
Extremely helpful staff and was in and out in no time. Very nice faciityshane F.
The contractor at this location, Bill, was the issue. Traffic had canceled my original reservation on 04/26 at Waveland Furniture, and I had not been notified. The contractor at that location was very helpful, and arranged for me to pick up another truck at the mini storage in Kiln, MS. So, I drove there, but they didn't have a truck for me either, and the contractor there called traffic while I waited. A 20 ft truck was reserved for me at North Bay Auto. So I had already been all over the gulf coast trying to pick up my truck before we even got to North Bay Auto. So we finally get there, much later than we'd intended to pick up our truck. I explain this to the contractor at North Bay Auto, and I ask about adding some extra miles upfront or getting the truck for extra time. I figured this was a reasonable request since we were starting both later and further away than our original reservation, which was canceled without notice by uhaul. Bill was entirely unhelpful. He said he couldn't add anything or help us get any kind of additional consideration. He said everything would be calculated out when we returned the truck, and that he couldn't do anything. He was dismissive and wouldn't look at us. He came across as lazy and incapable. I have rented trucks and trailers through uhaul several times, and I have never had a complaint. I'm very disappointed with the experience I had with your company on 04/28.Willa W.
The staff at this location were very patient, and helpful with decisions and questions regarding renting the U-Haul trailer.james F.
Customer did not leave a comment.NORMAN C.
Customer did not leave a comment.kim R.
Nothing at all!! The agent who completed my paperwork was very professional and treated me very well!Michael R.
Customer did not leave a comment.albert S.
Customer did not leave a comment.Nick R.
Location and vehicle was fine. The online booking / pickup and drop-off process could use some work. Arriving to pick up, then the online process want to verify who I am (passport, work contact, etc.)...do this as part of the original booking; not many folks carry a passport to pick up a truck or do we want to wait around for you to verify who we are. Drop off was not much easier as the online site dropped the connection twice & I was in a great communication / tower area???stephen G.
Customer did not leave a comment.Jay P.
Customer did not leave a comment.Robert T.
Customer did not leave a comment.Jerry R.
No suggestions. Great people and great service!Douglas D.
Allow for refund when truck is returned within the initial allotted time. Open at least amount of the weekend.Marcus D.
Extremely friendly staff and hook-up/check-out process was quick and painless.David H.
For the transaction made, everything went very smoothly and I really can't suggest an improvement. The owner, Bill York, explained everything very well.howard R.
Nothing...everything was greatsteven D.
Customer did not leave a comment.Roy J.
Customer did not leave a comment.Richard D.
Customer did not leave a comment.Edward C.
The people here were great. Friendly and very helpful. The truck was dirty and musty inside the cab. Overall a pleasant experience with U-Haul.elmo S.
Again, another extremely positive experience. What a kind welcome I received upon returning the rental. Thank you for such incredible assistance and care.SHARI S.
For facility to make sure vehicle is properly serviced, cleaned and road worthyEdward C.
Customer did not leave a comment.john W.
Customer did not leave a comment.Louis B.
Customer did not leave a comment.Terry S.
Customer did not leave a comment.Aubrey D.
Customer did not leave a comment.Richard B.
Absolutely perfect! If I am ever in need of uhaul services, I will be sure to use the North Bay Auto location and will highly recommend to anyone needing uhaul services. Excellent staff and management!Shawn C.
Great serviceSkender K.
My pick up was scheduled for 7 am when I got there to do the express pick up they had to have a secondary person besides me or my husband to call and actually speak to so that took a while because no one was answering a 1800# at 7 am ..... also we picked up the truck with 1/4 tank of gas and my husband for whatever reason filled the tank up ... they wouldn't give me any sort of credit I guess because they only take if it's too low but oh well if your husband messed up and it benefits them :/Joshua P.
Customer did not leave a comment.richard B.
I was discounted $75 for additional fuel cost because i had to get a 26' truck instead of the 15' I paid for. The 15' truck was supposed to use $100 in fuel for the trip. The 26' truck used $255 with an average mpg of 7. I would like to be refunded the $80 difference in fuel cost.Dalton Y.
No improvement neededKathleen P.
Customer did not leave a comment.Juliana H.
Quick pick up & return... no hassles ??stephen G.
Customer did not leave a comment.jerry P.
Excellent service!!JOHN M.
Nothing to improve. Bill was very courteous.robert W.
Customer did not leave a comment.denis R.
Customer did not leave a comment.Michael T.
Customer did not leave a comment.Micah P.
Customer did not leave a comment.Richard E.
Customer did not leave a comment.Curt B.
Customer did not leave a comment.Michael R.
Customer did not leave a comment.Stephen J B.
Customer did not leave a comment.michael T.
Customer did not leave a comment.michael T.
Drop off was easy - getting the truck was a terrible experience.David L.
The equipment wasnt vert dirty, it just needed to be swept inside the cab. The last user had muddy boots.Elizabeth S.
Customer did not leave a comment.Todd S.
great service easy to do business with. Equipment was what I wanted and was ready when I wanted it.Jon R.
Dropped off after closing...Customer service not applicableC. DeWayne L.
Don't advertise a $39.95 day-rental if you know it will cost 3X that or moredonald H.
Customer did not leave a comment.William B.
Customer did not leave a comment.charles S.
Very reasonable price and excellent service. ThanksKevin G.
Bill at Nortbay Auto(return) was super helpful. Very ProfessionalCatherine D.
Don't tell your customer they have to pick up the truck they rented from a different place at the last minute. Not cool !!Joe M.
Not their main business so not as good as the pickup place.Ronald J.
Customer did not leave a comment.Dean S.
The best people i have ever work withpeter G.
Customer did not leave a comment.joe G.
Customer did not leave a comment.mike P.
They are always helpful. I use the Diamondhead spot a lot because it is close, but they always are friendly and professional.Bryan B.
Customer did not leave a comment.Heath N.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.Myrna J.
Customer did not leave a comment.SCOTT B.
A pleasure as always to do business here. I will truly miss the owner and his happy smile whenever we did business with him.isis V.
Customer did not leave a comment.robert S.
Customer did not leave a comment.JERRY D.
Customer did not leave a comment.James T.
Customer did not leave a comment.Francis K.
Customer did not leave a comment.Traci B.
Friendlier service would be helpful. Take some lessons from the Pascagoula UHaul.willard K.