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Larry S
Customer Reviews for North Bay Auto LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All good.
Roice BDon't drive customers vehicle through only mud hole on property.
Alan FEverything went well. Very pleased!!!
Alan FReturning process slow to load online.
Jacob DThe location is not on a noticeable street and the gps doesn’t take you there a bigger sign would be helpful!
john kTotal time to drop off was maybe 2 minutes! Smooth and simple!
Jon BNorth Bay Auto is Awesome 💯
David HThe folks at North Bay Auto are top-notch; they were very helpful, with a positive attitude.
Steve MVery nice guy at desk. Great customer service.
Terry BHonestly, the online check in process was easy since I had about the most helpful representative. I think her name was Valerie. She was simply awesome. Very knowledgeable and helped a technologically declined person like myself tremendously. If I had to rate her 0-5 stars, she's a 10! All in all a good experience with uhaul's equipment; everything worked as it should and all the instructions were easy enough to follow.
Steve MMobile app is NOT friendly
WILLIAM TI was able to extend my rental very easily. The daily price is fair but mileage is quite high. Definitely pleased with the Diamondhead location.
Paula SNorth Bay is TOP Notch! Always friendly, helpful and fair.
John RWhen I picked up the the truck, as I left the lot I noticed the air bag light was on. I should've returned it but due to time restraints and the availability of trucks, I decided to just go with it. It rode decent but the radio didn't work very well. Other than that service was great.
LARRY DOutstanding. They were prompt at checkout ant caught the fact that I had left my personal car key attached to the return vehicle key and quickly contacted me before I was to far Away from the facility. Saving me alot of wasted time going back to pick up or buying a new one.
charles hI had my end all setup online he had me hooked up in less then 5 minutes and on my way!! Will definitely use this location for all my U-haul needs!!!
Jason OWas charged for an extra day even though I returned before the time I checked out.
Oswaldo STold me where to park and got the keys. Quick and simple.
jeff jEverything was as I would have expected. Good proper. And quick. On both pickup and delivery back to original dealership. This was for local use
Mike HSurprisingly the 26 foot truck and tandem trailer hauling my jeep performed flawlessly. And I mean I was heavy and the truck had plenty of power pulley the grades going to Nevada. I have to say I was impressed not only of the performance but it was a quiet comfortable ride as well. I would highly recommend uhaul to anyone. Thank you uhaul for a event free move.
Jeff BGreat experience.
mike sExcellent customer service and very friendly to me. Equipment was in great condition.
Clyde EI found all aspects of my experience to be exactly what they should have been…no recommendations for improvement.
Berni B⭐🌛am thankfully glad to have reserved and picked up 26'uhaul truck at this Diamondhead uhaul location when other locations don't even provide this size truck for a close local proximity move💙thanks and be blessed😇Lord👑King💫Jesus!!✌amen🙏
Mitchell MThe location was not clearly marked as to be seen from the road. Person who received the car from me was helpful, while agent at the front counter made comments regarding a slightly empty fuel tank that made me feel uneasy. He also avoid helping the person ahead of me to take care of my return which I found to be unprofessional.
Veaceslav JGreat place
Kirk LSuper customer service. Bill and his guys go above and beyond to make the experience easy.
shane fNothing, these guys are GREAT !!!!!
Arlen GI paid for a dolly and didn't get one but sure was charged for it!
Diane BTop service. Highly recommend.
GALE Ythe man in charge was very helpful and super nice. location was a little far from my starting point
Sandra WGreat customer service. Fast friendly and reliable
shane fCustomer service was excellent
paula dTruck was out waiting for us. Bill is a great guy and always helpful. Will always use North Bay!
Mark Mgreat location and Bill is very nice
steve dQuick in and out with easy drop off return. Can't ask for more than that. Great customer service
shane fnot a thing,service was pleasant and quick
william dExtremely helpful staff and was in and out in no time. Very nice faciity
shane fThe contractor at this location, Bill, was the issue. Traffic had canceled my original reservation on 04/26 at Waveland Furniture, and I had not been notified. The contractor at that location was very helpful, and arranged for me to pick up another truck at the mini storage in Kiln, MS. So, I drove there, but they didn't have a truck for me either, and the contractor there called traffic while I waited. A 20 ft truck was reserved for me at North Bay Auto. So I had already been all over the gulf coast trying to pick up my truck before we even got to North Bay Auto. So we finally get there, much later than we'd intended to pick up our truck. I explain this to the contractor at North Bay Auto, and I ask about adding some extra miles upfront or getting the truck for extra time. I figured this was a reasonable request since we were starting both later and further away than our original reservation, which was canceled without notice by uhaul. Bill was entirely unhelpful. He said he couldn't add anything or help us get any kind of additional consideration. He said everything would be calculated out when we returned the truck, and that he couldn't do anything. He was dismissive and wouldn't look at us. He came across as lazy and incapable. I have rented trucks and trailers through uhaul several times, and I have never had a complaint. I'm very disappointed with the experience I had with your company on 04/28.
Willa WThe staff at this location were very patient, and helpful with decisions and questions regarding renting the U-Haul trailer.
james fNothing at all!! The agent who completed my paperwork was very professional and treated me very well!
Michael R