I paid for a dolly and didn't get one but sure was charged for it!Diane B.
Trailer Rental & Towing in Diamondhead, MS at North Bay Auto LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Diamondhead, MS 39525
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 5.0 Average Customer Rating
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Top service. Highly recommend.GALE Y.
the man in charge was very helpful and super nice. location was a little far from my starting pointSandra W.
Great customer service. Fast friendly and reliableshane F.
Customer service was excellentpaula D.
Truck was out waiting for us. Bill is a great guy and always helpful. Will always use North Bay!Mark M.
great location and Bill is very nicesteve D.
Quick in and out with easy drop off return. Can't ask for more than that. Great customer serviceshane F.
not a thing,service was pleasant and quickwilliam D.
Extremely helpful staff and was in and out in no time. Very nice faciityshane F.
The contractor at this location, Bill, was the issue. Traffic had canceled my original reservation on 04/26 at Waveland Furniture, and I had not been notified. The contractor at that location was very helpful, and arranged for me to pick up another truck at the mini storage in Kiln, MS. So, I drove there, but they didn't have a truck for me either, and the contractor there called traffic while I waited. A 20 ft truck was reserved for me at North Bay Auto. So I had already been all over the gulf coast trying to pick up my truck before we even got to North Bay Auto. So we finally get there, much later than we'd intended to pick up our truck. I explain this to the contractor at North Bay Auto, and I ask about adding some extra miles upfront or getting the truck for extra time. I figured this was a reasonable request since we were starting both later and further away than our original reservation, which was canceled without notice by uhaul. Bill was entirely unhelpful. He said he couldn't add anything or help us get any kind of additional consideration. He said everything would be calculated out when we returned the truck, and that he couldn't do anything. He was dismissive and wouldn't look at us. He came across as lazy and incapable. I have rented trucks and trailers through uhaul several times, and I have never had a complaint. I'm very disappointed with the experience I had with your company on 04/28.Willa W.
The staff at this location were very patient, and helpful with decisions and questions regarding renting the U-Haul trailer.james F.
Nothing at all!! The agent who completed my paperwork was very professional and treated me very well!Michael R.
Location and vehicle was fine. The online booking / pickup and drop-off process could use some work. Arriving to pick up, then the online process want to verify who I am (passport, work contact, etc.)...do this as part of the original booking; not many folks carry a passport to pick up a truck or do we want to wait around for you to verify who we are. Drop off was not much easier as the online site dropped the connection twice & I was in a great communication / tower area???stephen G.
No suggestions. Great people and great service!Douglas D.
Allow for refund when truck is returned within the initial allotted time. Open at least amount of the weekend.Marcus D.
Extremely friendly staff and hook-up/check-out process was quick and painless.David H.
For the transaction made, everything went very smoothly and I really can't suggest an improvement. The owner, Bill York, explained everything very well.howard R.
Nothing...everything was greatsteven D.
The people here were great. Friendly and very helpful. The truck was dirty and musty inside the cab. Overall a pleasant experience with U-Haul.elmo S.
For facility to make sure vehicle is properly serviced, cleaned and road worthyEdward C.
Absolutely perfect! If I am ever in need of uhaul services, I will be sure to use the North Bay Auto location and will highly recommend to anyone needing uhaul services. Excellent staff and management!Shawn C.
Great serviceSkender K.
My pick up was scheduled for 7 am when I got there to do the express pick up they had to have a secondary person besides me or my husband to call and actually speak to so that took a while because no one was answering a 1800# at 7 am ..... also we picked up the truck with 1/4 tank of gas and my husband for whatever reason filled the tank up ... they wouldn't give me any sort of credit I guess because they only take if it's too low but oh well if your husband messed up and it benefits them :/Joshua P.