I have used this U-Haul location many times and have used the storage there in the past. I always get great service. I will choose to use it in the future and would recommend it to others.
HEATHER R
Customer Reviews for North Bay Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing at all
MARK LGreat customer service. Efficient, friendly and clear communication.
JOAN PGreat! No complaints.
PHILLIP ETried taking pictures on the app for the return process but wouldn’t let me upload
JOSHUA CThe front desk person was very quick and helpful with checking in and out. Great experience overall.
Harold MU-Haul told me that they were open on the fourth. They told me they had certain vans for rent. When I got there, the man who worked there just complained about his job and basically told me I was crazy when I said U-Haul said they were open on the fourth. There’s a disconnect between U-Haul that I called and the office that I went to, both giving me different information and when I showed up the guy who worked there just complained about everything. I will go back because it’s the only rental place nearby but if I had an option, I would never go back.
LEIF SExcellent service! I’ve rented U-haul trucks from North Bay Self Storage many times and have always had top notch service! Highly recommend!
Diane TNorth Bay Storage is all about the people and the customers. I am always treated with respect and the process to rent from them is so easy and smooth! I really recommend this company!
LYNNE MNothing. Flawless. I don’t know her name, but the woman who works here is an absolutely gem! Give her a raise! ;)
KAILA BRecommend opening hours from 9:30 am to 9:00 am with closing time at 5:30 pm.
CAROL LGreat customer service
Gregory SAwesome staff!!
TAMMY NThe people went above expectations to help me out with my move. Recommending which equipment I needed, tips that were beneficial in my move and just being kind and courteous.
Raymond WThe manager was extremely professional and pleasant.
Karin SGreat experience, thank you
HELEN CGreat people! Excellent service !
LINDA MGreat experience. The woman managing this location in the office was great and super helpful.
BRITNEY PNothing. They are great.
MARK CVery friendly people and customer interaction. Very helpful. Thank you
ALAN SI cannot put into words how well Sara Cogwill manages the Petaluma, CA site. Someone rudely broke my transaction and was extremely rude to her. She was unable to fill his request at that location. He kept up repeating his request. She was so calm and pleasant when repeating her answer that I congratulated her on her cool. Sara is always accommodating, pleasant, helpful and professional. I rent twice a year and have gone in to buy boxes and she is always the same calm self. Pass on to the powers that be that she should be the best manager in all the UHaul offices and deserves a large pay raise. Audrey Waters-O'Mohundro
AUDREY WEverything as expected with very knowledgeable and efficient staff. I’ll use this location again for sure.
MICHAEL TNo comment
TRACY NFriendly professional staff! The best
DONNA LNothing, Sara was really nice and the whole expereince was easy.
LORIEN FChange nothing! Excellent service all the way around!
JUSTIN O100% satisfied experience with the Petaluma location of U-Haul with personalized attention from Sarah and Chris.
RICKY GMy reservation was very smooth and the individual was thorough, professional and efficient.
JAMES PThe personal we friendly and helpful and they received the vehicle promptly and got me of of their quickly!
WILLIAM PDon’t know, I never interacted with anyone.
Lesly GReceptionist/manager at front desk was very helpful, pleasant, and professional. Truck was in fine condition.
MARCIE SEverything was great, except when I spoke with someone (not at this location) to ask about some logistics, such as being able to leave my car for the day I was given the wrong information.
STACEY LVery good customer service
CHEVELLE ANothing. It all worked out fine.
John CGood service ❤️❤️❤️❤️❤️❤️❤️❤️🥰🥰🥰🥰🥰🥰🥰🥰
HAMOOD EFriendly staff.
Bradley BVery good service.
EDER RThis location has good people behind the counter
GERALD JThe folks at the storage facility were very nice and helpful. Great customer service. Highly recommended
STEVEN BGreat customer service!
JAMES BNada . Continuar con su excelente servicio Muchas gracias y saludos….
JOSE CI had a great experience! Really great office.
JAIME SMy appointment was for 9:00 am and when I arrived, there was nobody in the office. They didn't open until 9:30 am. I guess they weren't informed about the early appointment time.
John CThe app experience was definitely sub-par. The location I rented from also happened to have bad cell service, along with spotty Wifi, and so it was pretty much impossible to upload pictures of the vehicles condition. After walking back and forth, trying to get better service to upload pics, I just gave up after ~15 minutes, figuring I'd just upload the pictures when I got back to my house. Even then, the app wouldn't allow me to upload pictures, even with better service/Wifi, which tells me the app was the main issue. Because I purchased insurance, I just gave up completely on uploading photos.
Brandon LCustomer service was friendly and helpful. This was easy and convenient.
EILEEN SEverything was perfect
gregg fThe emergency brake was faulty and didn't hold the truck. Maintenance could have solved this. I reported it to the representative. Thank you
JOHN CThe location manager for our truck drop off (NBSS in Petaluma) was an excellent operator. We were 3 hrs late but since I took the time to fill up the U-Haul with gas he didn't charge late fee(s)! Very cool. Great guy to do bus with.
HALEY WEverything went smoothly, very nice.
Pamela RSpot On! Great Staff, Great Location!!!!!
GARY MThis is the best and only location I rent from!
JACQUELINE DWe regularly rent from this location in order to transfer performance equipment. They’re great!
Linda MI came on a Sunday and tried your self check out using my phone on your website. There was no signal and no WiFi. It took at least half an hour to complete the process which cut into my rental time. The check-in process online was not straightforward. Due to lack of connectivity (I assume) I kept getting error messages. The whole process was extremely frustrating and I will never do it again. Ease of use of the website is another issue (awful) but has nothing to do with this rental location.
Dana MIt was a great experience. No issues.
NIKOLA JGreat van, great staff, super easy process. Thank you!
HEATHER TRepresentative greeted me when I walked in, and took care of my return very quickly and easily.
SHARON K