The day before we were set to pickup our truck, we received a call advising us that the 15' truck that we had reserved at least a month prior was not available at our preferred location, and we would need to pick it up at a location in another city. This shouldn't happen when a particular vehicle is reserved well in advance of the pick up date. When we opted for a smaller truck at our preferred location, the pick up time changed from 9:30 office pick up of keys instead of the requested 8:30 remote key pick up.
Jeffrey D
North Bay Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Petaluma, CA 94954
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Customer Reviews
- 4.5 Average Customer Rating
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The actual rental was a bit trying because the employee did not know how the computer system worked. Returning the truck was a problem because the computer was down. They said they would email me the receipt. I never received it. I called and left a message to please send the receipt and never heard back. I went to the office and asked for a copy of the receipt, but he could not find my account. On upon further review the rental was never checked in. And another 'employee had to check the truck in. I finally received the receipt and the good news is that the rental was about half the amount that I was initially quoted.
ann jThe U-Haul app was down, and frankly is usually not reliable, but thankfully the staff at this location is awesome. Have rented from here 3 times and will keep coming back.
MIA GJust did after hours drop off. Was original drop off location, but had to call because new reservation had different drop off location. 20 minute wait on phone to call this in. Awful experience.
Scott NDefinitely didn't like the fact that this time around it was nearly 3x the price.
VENIAMIN M