Customer Reviews for North East Limo
(U-Haul Neighborhood Dealer)

559 reviews

360 Taiganova Cres   Fort Mcmurray, AB T9K0T4

(780) 743-1612

Location Hours

  • Mon-Sun: 10 am - 3:30 pm

Services at this Location:

Contact Us

(780) 743-1612

360 Taiganova Cres
Fort Mcmurray, AB T9K0T4

Services at this Location:

Location Hours

  • Mon-Sun: 10 am - 3:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Alain G. 
Rating:
4.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

Marcel D. 
Rating:
5.0

Customer did not leave a comment.

Lindsay H. 
Rating:
5.0

Nothing to improve, service was great and location was very convenient.

Marcel D. 
Rating:
4.0

Customer did not leave a comment.

rachel O. 
Rating:
5.0

Customer did not leave a comment.

Justin Y. 
Rating:
5.0

Customer did not leave a comment.

zachary M. 
Rating:
5.0

Excellent experience Ok

Brahim G. 
Rating:
5.0

This was a great experience, made our bug move a little bit easier

Brian K. 
Rating:
4.0

Everything was smooth from the pickup to the return of the truck. I had a small billing dispute that was quickly resolve. We will definitely recommend UHaul to our friends and family and use them again in the future should we move.

Walter S. 
Rating:
1.0

terrible service when dropping off, was over charged

Ross G. 
Rating:
1.0

The location has 2 cats that roam around the place. I have severe allergies which was not good. This location also did not have a dolly for me which I had reserved in advance approx 1 month in advance. It made the move much harder. They made no attempt to call other locations for me to see if they have any. I had to drive around town only to find the other locations closed or on a break and their office is locked.

Richard K. 
Rating:
5.0

Alright setvice .prompt

David B. 
Rating:
5.0

Keep doing what you are doing

Errol F. 
Rating:
3.0

Unfortunately the office hours have been reduced since their facility suffered from severe flooding from last year's horrible spring river breakup.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Dennis Joseph R. 
Rating:
5.0

Customer did not leave a comment.

Ahmad A. 
Rating:
5.0

Unsure if this place is under new management or what, but I used to dread coming here due to the lack of competence, now it's infinitely better, whatever you're doing, please keep doing it!

Robyn H. 
Rating:
5.0

Great Service Thank you 😊

Kirk H. 
Rating:
5.0

The lady I dealt with was very good at her job.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Chad W. 
Rating:
5.0

All good / not issues

Bienvenido C. 
Rating:
4.0

Employee was abrupt and not clear as to where to park the unit.

Bobbi C. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
1.0

Showed up at 9am and our UHaul wasn't there. They said someone was suppose to return it SIX DAYS AGO. An hour and a half later, we finally got it and it was dirty and gross. The people weren't very nice and overall the whole thing was a disaster. Also, they had two cats in the office?

Logan D. 
Rating:
2.0

Pls learn from past mistakes Pls take higher lever of ownership/accountability

Jignesh P. 
Rating:
4.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
3.0

Dropped truck off after hours so don't know how it was. Location was in an industrial area which wasn't great.

Christopher B. 
Rating:
4.0

Better computer system. It was broken so we couldn't get our refund and had to come back the next day.

Derek O. 
Rating:
5.0

Everything was really good and reasonable but the rates on a one way move are way to high. I was quoted 4000 to rent the trailer one way and drop it off in Victoria BC and it only cost me 209 to rent it for 8 days and bring it back to the same location. Could have saved me a lot of time if the rates were cheaper one way but 4000 to 209 is a huge difference 😊

Lori M. 
Rating:
4.0

Do walk around of equipment with consumer if possible .

Jeremiah P. 
Rating:
3.0

We had booked at this location as it indicated on the website it was open. Due to the Canada Day holiday they called us and told us we had to pick up elsewhere. Updating their online information would be useful.

Stergio G. 
Rating:
4.0

Customer did not leave a comment.

AUSTIN P. 
Rating:
5.0

Open earlier instead of 10:00 am

Maximo M. 
Rating:
3.0

The lady working there was not very friendly but the two gentlemen were very friendly and we're more than happy to help you out the lady was more like in control I'm not a person you want to deal with every day

Darryl C. 
Rating:
5.0

Customer did not leave a comment.

Shawn F. 
Rating:
5.0

Closed at the time of drop off. Dispatcher was very helpful

Jacques L. 
Rating:
3.0

Customer did not leave a comment.

LAURA JOY B. 
Rating:
5.0

Customer did not leave a comment.

Bogdan V. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
4.0

The brakes in the uhaul are odd consistantly even pressure and suddenly they reacted like I slammed on them offsetting my load a few times. I couldn't figure out how to adjust the mirror one was too high I could only seen cars in the bottom mirror the other I couldn't see past the rear drivers tire.

CHAcE G. 
Rating:
2.0

Tire was low mentioned it the salesmen and offered to fill it up he talked I had was local told a manger was assigned to call me at 780-598-2465 that never happened 3 phone calls 3 rental site visits with a promise to call that never happened

John S. 
Rating:
2.0

Customer did not leave a comment.

TARAANGELA B. 
Rating:
1.0

U Haul has Unbelievably Terrible system!! i was disgusted. the fuel was below 25% and i noticed that after i drove it about 200 meters, and came back and showed the dispach, she talked to somebody from the u haul & they told her its their system that i have to bring the fuel back to where it was, i agree with that but if its 25% its not enough..so i have to fuel befor i use it which is weird! the easiest thing is to start up with a full gas and who ever use it they should full it. that way people will fill up the exact amount they used. So i requested truck change, they said they cant change it because i drove it outside the yard. and requested to cancel, they said yes it can be canceled but we will still charge you the $95 ($80 rental + $15 insurance). so no choise i took it again to use it and then it started to rain i decided to clean the windshild with the washer fluid..but no windshild washer fluid! not even a drop.. it dried out. totaly unsafe!

Getnet B. 
Rating:
4.0

Customer did not leave a comment.

Jeremy F. 
Rating:
5.0

Customer did not leave a comment.

Arkady G. 
Rating:
1.0

Better customer service

Ryan D. 
Rating:
5.0

Between booking my truck and moving day my reservation was changed several times. Other than that I had a great experience but it would have been nice to have a concrete booking at least a few days in advance. Until 48 hours prior to my move I wasn't even guaranteed a truck and 24 hours prior to moving my booking times were still be adjusted.

Hannah R. 
Rating:
2.0

Customer did not leave a comment.

George F. 
Rating:
3.0

Customer did not leave a comment.

Valori D. 
Rating:
5.0

Good People and Excellent Service!

Irfan B. 
Rating:
4.0

Customer did not leave a comment.

Nolan S. 
Rating:
5.0

Maybe expand business hours post covid...

james B. 
Rating:
5.0

Customer did not leave a comment.

Colton N. 
Rating:
3.0

Customer did not leave a comment.

Forta F. 
Rating:
3.0

Luckily, I'm experienced backing up trailers. It would help if this location had a drive-through alley :)

BROOKE R. 
Rating:
5.0

Great service

Mitchel Y. 
Rating:
5.0

Customer did not leave a comment.

Nathan M. 
Rating:
5.0

Have frequent user point program.

Duane P. 
Rating:
5.0

Customer did not leave a comment.

Keith A. 
Rating:
5.0

Customer did not leave a comment.

Romel G. 
Rating:
3.0

Clean the tar from the inside of the trailers so that it doesn't ruin belongings and get dragged into your new home

Luc L. 
Rating:
1.0

I specifically asked for the black foot uhaul as my return location, but was given the furthest possible drop off location in the city. The Blackfoot uhaul is walking distance from where I live, but I guess it was nice to spend 2 hours driving through rush hour traffic around Calgary :)

Brock H. 
Rating:
1.0

Trailer driving lights were not working, door latch on next trailer was broken. I was told to take it or leave it. The excuse they had was the last guy who rented it nvr told them it was broken. Do you not have a post rental inspection system. I had a discount code from my last bad rental experience and i put it when i booked online and they said it wasnt there. Overall i will not be using uhaul again unless i have no other option

Austin H. 
Rating:
5.0

The rental place in Viking needs to secure and double check their rentals before the customer picks them up.

Gemma W. 
Rating:
3.0

It was hard to talk to the sales person because the other counter they were talking too loud

Karen P. 
Rating:
5.0

Customer did not leave a comment.

Solomon F. 
Rating:
4.0

B

Diplom Y. 
Rating:
4.0

Customer did not leave a comment.

Chad K. 
Rating:
3.0

Customer did not leave a comment.

Travis Z. 
Rating:
5.0

There were a few things wrong with the truck. It would have been nice to know that you knew about those issues, so that we were not worried that we would be blamed for them.

Christopher A. 
Rating:
5.0

Customer did not leave a comment.

DUANE A. 
Rating:
2.0

Location again overcharged and then expected me to contact 1-800 customer service to get back the excess charges. On reaching the location, it was not easy to get the truck (rate mismatch, keys lost, congested location that would not allow the truck to be pulled out. One good thing I found is that two employees were willing to help get the truck out while picking up the alternate truck.

ALBERTA L. 
Rating:
1.0

I reserved four days ago. I got a confirmation for the truck etc. And they called me the day of pick up that they change the unit. Then at the tagainova office when i drop off the key, poor customer service they let me wait for almost 40mins, the guy didnt even know how to print the receipt and the lady wouldnt even help him. Bad customer service at all. First time using it and had this experience.

Jhonaison S. 
Rating:
4.0

Customer did not leave a comment.

Garry F. 
Rating:
4.0

Very congested with vehicles and Trailer Signage not good at all. Maybe going through renovations.

Patrick E. 
Rating:
5.0

Customer did not leave a comment.

sandra H. 
Rating:
3.0

Yard unorganized. Lack of parking

Terrance W. 
Rating:
5.0

Great competent service rep

Tahseen M. 
Rating:
5.0

This was the easiest drop off ever and the guy in the trailer at night was very polite and helpful.

James M. 
Rating:
2.0

The service was very slow as there was only one person working and she was busier dispatching united class cabs then she was processing my paperwork. It took us an hour and five minutes to pick up the trailer. The parking lot is extremely tight for moving around and for an inexperience driver that can be a challenge.

Julius P. 
Rating:
5.0

In the winter period, it is recommended to have snow brushes in the truck to remove snow instead of relying on the wiper.

NORBERT O. 
Rating:
2.0

The place isn't ideal, but the customer service is exceptional she went above and beyond Thank you so much

Sheila C. 
Rating:
1.0

needed to put my truck in 4 wheel drive just to get around the parking lot if you can call it a parking lot. there was material stored all over the parking lot making it difficult to back up a trailer.

Jason C. 
Rating:
5.0

Customer did not leave a comment.

Judy D. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Nothing, thanks for your excellent service and keep up the great work.

ELEMINE K. 
Rating:
5.0

Owner is very kind person. Staff Sharif and Adam was very helpful. I will recommend others

ZAHOOR A. 
Rating:
1.0

This location is a taxi service. Not a Uhaul Dealer and they screwed up my rental so bad that I'm now in a dispute over my bill. This location should be shut down. I had some teenager who was managing the phones for the taxi company doing my rental service, not her fault as she was alone and had no help to bring me the jack for the trailer. Had nothing ready for my rental. Absolutely terrible service.

Dwayne C. 
Rating:
5.0

Work better with your customer, not just charge money.

Olexandr R. 
Rating:
5.0

Did not deal with anyone as it was after hours but the place was neat and drop off was easy.

Bradley B. 
Rating:
5.0

Customer did not leave a comment.

Joshua M. 
Rating:
5.0

Customer did not leave a comment.

Kirk H. 
Rating:
5.0

Best carhauler ever

James B. 
Rating:
4.0

Location under construction. No signage to indicate where temporary office was located.

Gary O. 
Rating:
3.0

Customer did not leave a comment.

Steve G. 
Rating:
5.0

Customer did not leave a comment.

mohammad M. 
Rating:
4.0

Customer did not leave a comment.

Brian P. 
No reviews have been submitted for this location.

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