Customer Reviews for North East Limo
(U-Haul Neighborhood Dealer)

919 reviews

360 Taiganova Cres   Fort Mcmurray, AB T9K0T4

(780) 743-1612

Office Hours

  • Mon-Thur: 10 am–3:30 pm
  • Fri: 10 am–2:30 pm
  • Sat-Sun: 8 am–12 pm

Services at this Location:

Contact Us

(780) 743-1612

360 Taiganova Cres
Fort Mcmurray, AB T9K0T4

Services at this Location:

Office Hours

  • Mon-Thur: 10 am–3:30 pm
  • Fri: 10 am–2:30 pm
  • Sat-Sun: 8 am–12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Inside of the truck was dirty. Coffee spilled everywhere and sugar all over the place. Window looked like someone splashed a sticky drink on it.

keelie l 
Rating:
4.0

Customer did not leave a comment.

Cornelio A 
Rating:
5.0

Great services, Great customer services, Thank you so much.

Pacifique N 
Rating:
5.0

Customer did not leave a comment.

Tania T 
Rating:
5.0

Great easy location to return the truck. Team member took the keys and handled the return professionally and easily. Overall the entire rental process was excellent and good value for the distance and time needed to travel. UHAUL has created a great process to apply, rent, secure a rental easily online. Their team members were well equipped to interact with their clients. Very satisfied customer. Well done.

GERALD B 
Rating:
3.0

Customer did not leave a comment.

BYEDIL G 
Rating:
5.0

Customer did not leave a comment.

Art b 
Rating:
5.0

It was great! Great Services, Customer service, thank you so much

Pacifique N 
Rating:
1.0

Very rude staff, not accommodating at all, yelled at me until a man came and then his whole demeanour changed.

Destiny M 
Rating:
3.0

Customer did not leave a comment.

Claire L 
Rating:
5.0

Excellent service from this location.

Dale T 
Rating:
3.0

Customer did not leave a comment.

Terry B 
Rating:
5.0

The gentleman that served us was great.

michael d 
Rating:
3.0

Long waiting time to get the vehicle; multiple previous emails requesting to tow a trailer that is needed in Calgary (drop off destination) offering not a discount but one more day that I didn't need it, or to replace the vehicle with the next size because they do not have available what I rent it etc. Offering the car with 1/4 of tank of gas and not the full tank, was on purpose because it is well known that is difficult to fill the tank to specific fraction of the tank with gas.

Mircea O 
Rating:
5.0

I had a great experience so I don’t have anything to give you for an improvement

Lorie M 
Rating:
3.0

Long wait to get signed out with my pickup because clerk was dealing with cashing a taxi cab driver. Pickup ran good but was not cleaned inside.

Mike D 
Rating:
3.0

Customer did not leave a comment.

Shawn F 
Rating:
2.0

Customer did not leave a comment.

Stephen c 
Rating:
5.0

Customer did not leave a comment.

Brandon M 
Rating:
5.0

Customer did not leave a comment.

Jim H 
Rating:
1.0

Customer did not leave a comment.

Ashley R 
Rating:
1.0

Better customer service, don’t wait the day before to let a customer know the equipment or truck is not available. It took the guy 1 hour to get me the rental.

Ashley R 
Rating:
3.0

Customer did not leave a comment.

Sean M 
Rating:
5.0

They were awesome! Made the drop off super easy and friendly.

Jason r 
Rating:
5.0

After hours drop off

Mervin C 
Rating:
5.0

Customer did not leave a comment.

Kamil S 
Rating:
5.0

Customer did not leave a comment.

Bernard A 
Rating:
5.0

Customer did not leave a comment.

Bruce L 
Rating:
5.0

Vehicle trailer One Nylon strap that raps and secure front tire of vehicle on trailer was damaged

Alain G 
Rating:
5.0

We only dropped the truck off in the yard. Had to do all the work, ie taking pictures, answering questions about the condition of the truck.

Leanne M 
Rating:
5.0

Customer did not leave a comment.

Robert F 
Rating:
1.0

Had a few issues/concerns. Was contacted by "regional manager" John Vandan to discuss the issues, and the attitude that was received was hugely unprofessional and unacceptable from someone in that position. Also, as usual, with uhaul being the only company that offers these services, the overall experience was very very poor. Changed my reservation, which resulted in me having to take an additional trailer due to space miscalculation by uhaul employees.

Rorie M 
Rating:
5.0

Customer did not leave a comment.

ope o 
Rating:
4.0

Customer did not leave a comment.

Richard C 
Rating:
5.0

Very quick, professional and efficient would definitely use this location again.!

Mike L 
Rating:
3.0

Parking lot is super tight and a pain for backing up to a trailer, especially for drop off it was very tight for Backing up the trailer into a parking spot. Also would be nice to have a jack on the trailer to be able to unhitch if needed while I was renting

Brady M 
Rating:
5.0

Customer did not leave a comment.

ROBERT B 
Rating:
1.0

Change your employees who work at that location. They are rude. I was told the gas tank was full but it wasn’t. Both branches that I called gave me bad service. I was told to see one of the branches but there was no branch to the address I was given. And when I returned the truck I was told that I had to pay an extra 268.00 but when I complained the girl at the counter checked my contract and she found out the person who did my contract made a mistake. And I got 267.90 refund. So much more to complain.

Melchor B 
Rating:
5.0

Customer did not leave a comment.

Adji N 
Rating:
5.0

Customer did not leave a comment.

Reynaldo O 
Rating:
3.0

Customer did not leave a comment.

Randall P 
Rating:
3.0

Clean truck would be nice with full tank of gas so one doesn’t have to guess or stress of having lower gas levels when they drop off the vehicle.

Dhruv P 
Rating:
5.0

Customer did not leave a comment.

Susan D 
Rating:
5.0

Your customer service was outstanding and second to none. Booking was made easy, friendly and knowledgeable staff.

Katerina H 
Rating:
5.0

Customer did not leave a comment.

Leland C 
Rating:
5.0

The beast customer service , very help file

Courtney V 
Rating:
5.0

Customer did not leave a comment.

ELGIN B 
Rating:
5.0

Great service and organized

Louay M 
Rating:
4.0

Customer did not leave a comment.

Gordon H 
Rating:
5.0

All good - checkout process was quick

Larry G 
Rating:
5.0

Customer did not leave a comment.

BRUCE H 
Rating:
4.0

Vehicle needed maintenance. Steering rack is damaged and the alignment is way off.

Luke F 
Rating:
3.0

Customer did not leave a comment.

Derek M 
Rating:
5.0

Customer did not leave a comment.

Renee W 
Rating:
3.0

Box of moving truck was filled with food, garbage and broken glass.

Clayton A 
Rating:
2.0

Guy behind the desk was very rude and condescending. This is a side hustle that they don't care about and they treat you as an inconvenience. I wouldn't rent from them again.

Elisabeth P 
Rating:
1.0

Took over 40 mins for a return. The supervisor/manager tried blaming me for damage previously noted on the pick up form. I kept asking what the issue was and the worker didn't reply. Just horrible customer service.

Chelsea C 
Rating:
3.0

Inconvenienced because this location didn’t have packing boxes.

JAMES F 
Rating:
1.0

Still waiting on my deposit that I didn’t even know I was going to have to pay and still have not received. Was told I’d get it back upon return. Still nothing

Chris S 
Rating:
3.0

When I rented the trailer I was charged a 60 dollar deposit which had to be paid right then and there. They when they hooked up the trailer they said all the lights and signals were working and when we got to our destination we were pulled over and ticketed because the signals weren't working. Then when I took the trailer back I was told I would have to wait 3to 5 business days to get my deposit back. NOT A HAPPY CUSTOMER.

TAMMY P 
Rating:
4.0

Customer did not leave a comment.

Sara L 
Rating:
5.0

Customer did not leave a comment.

Wendy D 
Rating:
3.0

The truck was covered in snow, not cleaned, no brush available. The truck was cold no warmed up. Was hard to get out, another truck on the way

BOLAT I 
Rating:
5.0

Seamless from start to finish. Gentleman even had it warming up for me before arrival and I had picked online check in! Unit was exactly as described, clean and easy to locate. Overall great experience.

Olivia R 
Rating:
5.0

The gentleman at the front stayed open for me to return the trailer after 3pm (3:15) and was very helpful!

Darren G 
Rating:
5.0

Just keep going

TESTOM T 
Rating:
5.0

Customer did not leave a comment.

ramazan n 
Rating:
4.0

Customer did not leave a comment.

Renata S 
Rating:
5.0

Everything was perfect found everything I needed to get me where I needed to be thank you

HEATHER M 
Rating:
4.0

Customer did not leave a comment.

Steve P 
Rating:
5.0

All good

Vera C 
Rating:
2.0

Customer did not leave a comment.

David A 
Rating:
2.0

Ĥave experienced employees working at location.

David A 
Rating:
5.0

Customer did not leave a comment.

KONK C 
Rating:
4.0

Customer did not leave a comment.

Bradley D 
Rating:
5.0

Staff was very helpful!

Mitchell V 
Rating:
5.0

Only thing was it was blocked in when I went to do self check in. Had to wait an hr until someone came to move the other truck

Tyron G 
Rating:
5.0

Great crew running the place!

Norman U 
Rating:
5.0

Customer did not leave a comment.

Peter L 
Rating:
5.0

Customer did not leave a comment.

Natasha W 
Rating:
4.0

Customer did not leave a comment.

LINDSAY W 
Rating:
5.0

Everything was great. Just short on dollies. I would recommend having extra dollies around.

Mahad A 
Rating:
4.0

App check in kept crashing.

Michael S 
Rating:
3.0

Customer did not leave a comment.

William W 
Rating:
5.0

Service was great. Equipment was in good condition and the haul was without incident. All was good.

Garry F 
Rating:
5.0

Customer did not leave a comment.

Musaed M 
Rating:
4.0

Customer did not leave a comment.

Ebrahim H 
Rating:
5.0

Customer did not leave a comment.

Alan H 
Rating:
3.0

we just dropped the trailor off and no one was there to make sure everything was ok. They closed at 3:30pm.

Dianne F 
Rating:
3.0

Customer did not leave a comment.

Wesley F 
Rating:
4.0

On the 4 occasions (3 rentals) that I had 10sm pick up, staff were late opening.

RANDAL W 
Rating:
4.0

Customer did not leave a comment.

Corinne D 
Rating:
3.0

Only issue was: I did not get my credit card back and it was used in Toronto weeks later.

HECTOR T 
Rating:
5.0

Good job

Kassem A 
Rating:
3.0

Staff are always late arriving, otherwise very satisfied

Randal W 
Rating:
4.0

Customer did not leave a comment.

RANDAL W 
Rating:
4.0

Customer did not leave a comment.

JULIO B 
Rating:
1.0

Worst U-Haul service I’ve ever had with this entire experience from pick up to drop off. Called me and told me I was late to drop off when I had the uhual booked for another day still and told me they had someone picking it up at 6 that day at 3pm. Double booking people.

Morgan F 
Rating:
3.0

Customer did not leave a comment.

Lawrence G 
Rating:
4.0

Did a drop key drop off

Justin C 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top