Customer Reviews for North Henry Storage

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Tell me about the text they going to send. And about all the charges but bill me

The worker has great customer service!

All good

Everyone was so friendly

Thank you for your service. I felt safety measures were being followed during this pandemic, highly appreciated.

Clean the vehicle inside and out. The dirt in the inside was uncomfortable. Also, I asked for a broom to sleep the back and they didn't have one.

Have more supplies in stock. Shelves and racks were empty.

This location is well organized, clean and the attendant is highly professional. Will recommend this location at any given time.

Return slot hard to find

Keep doing what you are doing. Pickup was easy and drop off was easy. Thanks for the service

Positive : Elizabeth was amazing at customer service. When I returned for check-in, she had 4 customers in the lobby at once. She was very attentive to each person's needs and remained firm about assisting each in the order of arrival. She could def. be a customer service trainer for other Uhaul locations! Negative- tv on reality court show that was inappropriate for children who were in lobby.

Excellent Customer Service.

Great customer service

Easy, and smooth process. Price was accurate and affordable.

No improvement

You all were great. Very friendly and explained everything. Made me fill like we knew each other very personable. Continue your Great Service. You are my go to rental. Thanks

Be up front and I'll be expecting what to pay

The staff was knowledgeable and prompt.

The Agent was enthusiastic about her job.

Second time I rented a vehicle from this location and everything was fast, friendly and easy. The vehicles were both in excellent shape and ran without a problem.

Nothing, you r excellent as u r.

Very helpful

Require personnel to wear a mask while dealing with customers!!!

Great representatives

Nothing, staff was prepared, knowledgable, friendly and very helpful. The whole experience went very smooth. I will definitely use this facility in the future for my uhaul rental needs.

One should be able to return vehicle without using a smart phone. Turned truck in a day early, but was refunded any money back due to having to verify via smart phone.

There was trash left in the uhaul

The brakes need servicing. They growled the entire time I drove the truck.It was scary when it started raining but I made it to all destinations safe and sound.

Great experience. The workers were helpful and knowledgeable.

I'm 67 years old and it's real hard to get in your trucks, maybe when you get some new ones you could include a step that's a little lower or a step stool with a rope on it to help get in and out of the truck! That's the only think wrong the lady was so nice she made me feel like family and that's the Uhaul I remember!!!!!!!

Friendly staff

Elizabeth is very professional and knowledge about her job. She was so pleasant to speak with.

Keep doing what you do

You all are doing exclusively good to my satisfied.

We rented our truck at the location on the other end of North Henry and was told to pick up our truck their which was incorrect information. Outside renters needs to be informed how important it is to give very important information such as location pickup

The staff was friendly and sociable.

Employees were friendly and provided great customer service. They took the time to explain and walk me through their new process due to Covid. I would definitely use this location again.

Elizabeth was so helpful. it was a very smooth process. I do appreciate you guys assisting so much... Job well done

great service

i wouldnt change anything, the staff was well prepared and very professional on answering my questions. excellent uhual dealer.

The truck had an ant problem.

I rented another truck from this location and again for the second time being charged 20.00 for returning the truck. First time I accidentally left my phone home and couldn't check it in myself. This time rented it from 12 noon to 12 noon next day, finished early so returned truck 10 pm same day couldn't check it in because email didn't come until that morning. These20.00 up charge sucks. Not all locations do this. ??

Prompt and courteous service has been the norm in the two years I have dealt with North Henry Storage. Making this location the standard for All U - Haul is all you will ever need to be a leader in the business. GREAT STAFF. Thank You.

Wonderful customer service!

front counter staff is attentive and efficient

Everything was great the young lady that handled my reservation was awesome!

Update the drop box location

The lady behind the counter was very polite, knowledgeable and greeted us with a smile. She wasn't being this way because it's her job, one could tell she was being genuine and that's always a great thing.

Website : Inform the customer that downloading app is the best way to access system.

Everything was awesome...I'll definitely use this location again. Great customer service!!!

I had no issues at all with this facility. Everyone was very professional and helpful. I would definitely recommend!!

Great staff

Awesome storage would reccomend to friends and family. Clean and convient hours.

Elizabeth is an awesome, person in customer service, the company need more of her.

I loved the staff they was always friendly, need more workers like this.

Staff was friendly.