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DERRICK J
Customer Reviews for North Henry Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The young lady who helps is always pleasant and accommodating. Great job !!!
JEFFERY JThe assistant manger, I forget her name, florida panthers hat, was awesome!!!
Robert NCustomer service at the location was excellent
FRANK TI got the help that I needed, without any problems, I was helped by a nice young lady.
ANTHONY AThe weather stripping around the drivers side window was barely on. If it had been raining hard, I may have gotten soaked. I also had to knock on the driver’s side headlight to get it to come on. I just feel I was rented a bad truck.
LISA AHave my representative assist them! She was awesome!!!
GLENDA KThe station office manager was on time, courteous, professional. She was attentive and efficient during the pick up and drop off of the truck I rented. Nice job!.
THOMAS PEverything was exactly as expected.
Catherine SGreat customer service!
ADRAIN DOverall is excellent service 👌
ABDUL KService Overall Was Great..Only One Problem, We Wasn’t Made Aware Of The Panel On Backside Being Messed Up. Until We Had To Go Around Taking Pics So We Had Go Get A Rep Cause The Doors Wouldnt Close. Other Then That Thanks For The Service
KANEESHIA HInside the truck was pretty muddy from the last customer. Ashes and a lighter left behind. I do not place blame with this location, only the previous customer. Overall, great experience.
NICHOLE MExcellent customer service start to finish.
DERRICK GYes so happy with the lady in uhaul. I rented a uhaul on eagles landing before and customer service was horrible those kids in there are rude and because of that I purposely didn't want to go back there. Yes I will be going and recommending the North Henry location. Thanks
CHARLENE Jawesome experience. I was in and out in minutes. Was provided a brand new truck!!!!
LEE PAfter hours drop off
Charles SVery nice employees, & friendly, we recommend them highly!
LAWRENCE SKeep Miss Elisabeth! Over 3 years ago I rented a truck and 2 storage units, kept them for a year, cleaned one out and kept the second for nearly 2 years. And through all that, rented a truck twice more, including cleaning out my 2nd unit before 01/01/25, and it was a simple 3+years because of Miss Elizabeth….id keep her at all costs! Thanks again U-HAUL!!!!
EDWARD JThe young lady behind the counter was very nice 👍
JOSEPH MGreat service and personal made me very welcomed
SAMUEL SThey charged my account after I returned the truck with outrageous reasons . Fuel service fee , cleaning fee. Plus gas .! Not to mention the unused miles they said I used. I used it in one short trip. Rented and returned all in the same day.
Harley HIt's not the location it's the process of renting or changing the reservation. They wouldn't even provide us a drop off location. This caused me to go over my mileage bc one of the uhaul drop off did not accept 26 ft trucks. Therefore I had to locate another location. I was told that I had 68 miles only to find out at drop off they only gave me 50 miles
CEDRIC AThe process was well explained with courtesy and professionalism .
TESS DThe overall experience was really easy from reservation online, pickup, and drop off. The price was very reasonable for today's economy. Wish I could have gotten a few dollars refunded for putting to much gas in but that was my fualt. Great location and service. Thamks
DONALD LNothing, Everything was perfect! Elizabeth was AWESOME and made us feel welcome. She also went out of her way to make us feel very Special! We will be returning in the near future.
ESTELLA SThe sales clerk was very pleasant and answered all of my questions.
MINNA JLower the cost per mile. 99 cents per mile is entirely too high.
VERONICA SN/A
SHAQUOYA GVery friendly and helpful and quick response.
Michael LThe people make your business not machines.
JOE EYour staff is very polite. My vehicle was very clean and in good running condition. It’s hard to think of anything else, great job!!
ANTHONY DN/A
COPELAND CNothing
ANTOINE SExcellent customer service. Clear rate info. Would have preferred newer model truck but did my job.
PAVANKUMAR PThe customer service at this location was outstanding!!!! The young lady that assisted me was so FANTASTIC, friendly, kind, knowledgeable and considerate, she made the entire process easy and fast. She has exemplary customer service skills, I was extremely impressed with her professionalism and enthusiasm in making sure I had a great experience. I highly recommend this U-Haul location at 4400 N Henry Blvd in Stockbridge.
NERISSA MVery nice customer service
NICOLE RAbsolutely nothing. As long as the customer service continues to be A+, and the atmosphere stays friendly, don't change anything.
Doris FGreat customer service.
Aidelle GTo me the truck.brakes need to be check. Time they did feel like they were stopping as they should
JOSEPH MThe app is especially glitchy for rental returns and crashes constantly, even though the customer is required to supply 3-5 photos (fuel level, mileage, inside the cab, drivers side rear, passenger side, parked location). It makes checking out 10-20 minutes longer than necessary.
Rodney GNot bait customers with a $19.95 truck rental price and they end up paying $86.
ALFORD BStaff was friendly and competent. Equipment was clean and fully serviceable. Pickup and drop-off were seamless. Definately would rent from this location again.
PHILIP CThe staff there are professional and courteous.
Rhonda bAcknowledge The Promotions Online.
Jessica A👍IT’S A GO!!!!!
Ruby WThe staff at this location was extremely patient, professional and courteous. I would definitely rent from this location again.
SANDRA JReceipt too small to see. Cannot enlarge.
Loraine CGas cap on truck was broken. Nobody there at 5pm on a weekday and closed on a Saturday. Uhaul app is buggy and when there’s no human present to check in the truck it’s difficult to ensure there will be no vandalism to the truck after I leave it. Until these problems are corrected our company will not use this location any further. We rent weekly and need dependable customer service.
Jeff ANothing I can think of. Oh maybe advise your customers that the check engine light may come on, on the vehicle they rent. But not to panic.
Danny MThis location is always professional, timely, dependable, and responsive. The examples they set should be followed by the Eagle's Landing "corporate" store.
Christopher BCustomer service needs to be more knowledgeable and accountable. Should’ve feel like a war to ask for verification of the expenses charged after the fact.
Joanne Cvery easy to work with, tell you what to expect ,no surprises.
LARRY FThis location provided swift service, excellent customer service and was very helpful.
Kesia PPlease make sure that the vehicles are cleaned inside. My last rental the vehicle had not been cleaned. Water bottles in every door and under seats. Dash have not been wiped down in forever.
LONYAY SGreat customer service
LARRY FQuick and easy. Friendly staff,
Sherman TExcellent service
James KThe staff was super but I had limited time and therefore they were not available to assist on a Sunday & holiday.
Nancy R | Overall ExperienceI would not recommend this place because they have a real bad rodent problem. My things had rat droppings all over them. I had to discard items that weren't in bags or boxes (5 comforters and 10 reams of copy paper). If it wasn't for that, I would recommend.
Shannon B | Overall ExperienceThe rats were in everything I stored. There was rat poop everywhere. This place has a terrible rat problem.
David M | Overall ExperienceThe office personnel were exceptional. I mainly delt with Elizabeth. Her kindness and patience was so appreciated.
Karen P | Overall ExperienceConvenient location for our temporary storage needs. Will use this location in the future if needed. Very friendly staff.
Paul C | Overall ExperienceThank you for your service and I never had any issues.
Sabrina S | Overall ExperienceI had no issues at all with this facility. Everyone was very professional and helpful. I would definitely recommend!!
DELTON S | Overall ExperienceGreat staff
CHARLES C | Overall ExperienceAwesome storage would reccomend to friends and family. Clean and convient hours.
Tracy P | Overall ExperienceElizabeth is an awesome, person in customer service, the company need more of her.
CALDAIN H | Overall ExperienceI loved the staff they was always friendly, need more workers like this.
JEAN S | Overall Experienceneeded a climate controlled
Privacy R | First ImpressionsThe move was very easy. The staff was very friendly, helpful and thorough with information and the process was quick.
Privacy R | First ImpressionsI did not move into the storage unit because I had to go out of town for a family emergency. Please refund my $6.95 back to my card. Thanks
Privacy R | First ImpressionsI did not get the storage unit because I had to go out of town for a family emergency. So please refund my $6.95 back to my card. Thanks
Privacy R | First ImpressionsMy plans changed and I did not need to rent a storage room.
Privacy R | First ImpressionsI would like better clarification on climate and non-climate control. I had to go to a different location.
Privacy R | First ImpressionsI really liked how a representative from the location called me and let me know that she received my request. She also gave me her office hours and let me know that I can call her if I had questions.
Privacy R | First ImpressionsUhual website shows qualified for 1 month free rental. This facility was among the candidates and reserved online. Not sure who`s mistake it is but disappointed it is not true.
Privacy R | First ImpressionsWent well. Thank you.
Privacy R | First ImpressionsClean location and good customer service
Privacy R | First ImpressionsVery clean location and good customer service.
Privacy R | First Impressions