Customer Reviews for North Kitsap Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of North Kitsap Storage

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Elizabeth B. on

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Great family owned/run business. Super kind!!

Allan B. on

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Nothing. This place could be used for your commercials! it is extremely well organized and there are numerous vehicle choices. The staff was knowledgeable and kind.

CANDY F. on

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Just want to say service was excellent.. thank you Karon Taylor for all you help and cheery attitude..

David M. on

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Customer did not leave a comment.

Amber M. on

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The owners were a delight to work with.

Kenneth W. on

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First time user of this facility, appeared very well run, friendly,and the equipment was ready. What more do you want?

Glenn Y. on

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Every thing well. Easy check in and out.

Aaron F. on

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Customer did not leave a comment.

LUKE C. on

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The technician that installed the hitch failed to properly secure a wire running to the cars tail light. The wire chafed through because it was in contact with the muffler. The resultant ground caused both tail light and brake light failure on the passenger side. It took multiple stops at Ford and U Haul dealers to diagnose the problem. The dealer in Eureka, CA found and fixed it. They were great. Overall you were good and very responsive except as noted above.

Richard P. on

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Excellent service

THOMAS O. on

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Dean E. on

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Janessa H. on

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elin P. on

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mike R. on

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Rick H. on

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Got us in and out very quickly, thank you!

Carl G. on

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Best Uhaul location ever!! ??????????????????

chris B. on

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the truck broke down 2 miles from the pick up location. Uhaul could not find a service to come look at the truck for hours and made us stay with the truck until someone could come! after 2 hours they finally let us leave the truck and go back and get another truck. Lucky for us we live 20 mins away and I could come and pick up my husband and drive him back to get another truck as you offered no solutions. We were delayed 3 hours because of this.

DONALD M. on

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The trailer I had reserved had a turn signal out which we didn’t find out till I had already hooked up. First person thought it was my truck but after talking to another agent found out she remembered the trailer had an issue. Since they only had the one in my reserved size they offered a larger trailer. Worked fine but found out after hooked up someone had reserved it for 7am next day. Was told they would figure it out. Later in the day I got a phone call saying they couldn’t so could I return it by 7am or later that night. Not the best experience with U-Haul.

Francisco S. on

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charles E. on

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Don W. on

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JAY L. on

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Not a thing!

Tim D. on

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JAMES B. on

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The staff is fantastic; helpful, friendly. and always customer oriented. It rarely happens, but my truck was a clunker this time around. It sounded like it was going to fall apart any moment. And the windshield had multiple, long cracks!

Scott Z. on

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Make sure that all the Personnel that are working at this facility know how to speak to customers in a professional manner and that they extend as much help as possible.

kay W. on

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The folks here are first rate....wonderful to deal with. We rented an open trailer, which was in good condition, but a tire was compromised that we had to deal with when it was loaded. Not their fault.... These are good folk who will go above and beyond to do what will make your rental work.

Craig M. on

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Stewart C. on

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Easy ... thank you

Stan U. on

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Cynthia R. on

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This uhaul rental experience was overwhelming top notch! Their customer service was great and the truck was clean! Full tank of gas!

Scott Z. on

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Customer did not leave a comment.

francine W. on

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Great customer service and thorough explanation of all pertinent fees.

Susan B. on

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Robin H. on

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I did not get my receipt sent to me by email.

Joseph W. on

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David H. on

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Very nice and clean. Easy access and very secure units. Customer service was excellent, very helpful and knowledgeable about their facility. A pleasure to work with the manager.

Anthony K. on

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Everything was great and the people were very nice very courteous very helpful and they're absolutely is nothing you can do to improve because everything is great

peter R. on

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TODD E. on

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Was disappointed to find out that this facility did not offer the first month rental free as indicated on the U Haul website. Check in person stated that they did not participate.

Michael S. on

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I did not use the storage facility after all. However, everyone was professional and courteous. I would consider using again in the future if warrented. Thank you.

Deanna P. on

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Staff was super-helpful and pleasant.

Matthew C. on

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Employee at the counter was helpful and polite. I didn't have any issues checking in and moving stuff into the unit. Thanks!

Margaret M. on

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Would certainly recommend this facility to others.

Eric h. on

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I cancelled this reservation on the phone working with the affiliate department representative.

Rodney M. on

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Office was friendly and efficient. We also rented a trailer.

Michele S. on

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I moved in. Gate not functioning to let me out. Man on grounds physically pulled it open to let me out. Not very secure.

ANNALEE F. on

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I was not able to move in as panned, so I contacted the facility to let them know. They were very helpful and responsive, and we are all set for me to move in next week. Thank you!

Raymond P. on

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Worth the money. Friendly staff.

Brandi jo M. on

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Awesome service and great people!!!

DALE K. on

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Great staff and always worked to maintain the facilities.

John K. on

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This is my favorate storage Facility, has been for years, my family and I picked this Storage as our "go to" Storage facility!

DONNA E. on

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Site was easy to access and staff was friendly and helpful

Cynthony G. on

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Amazing service

Sarah T. on

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The staff was extremely friendly and knowledgable! My only issues were with the business-day hours (until 6-7pm would be perfect!), but everything I needed was available with a phone call.

KAITLIN Y. on

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Love the staff a north kitsap self storage!

Keatra M. on

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I did not utilize the storage unit but I was very satisfied with their customer service. The reason for not utilizing it was things did not go quite as planned on my end.

NANCY W. on

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Very nice people to work with

Penny M. on

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They worked to get me what I needed.

David K. on

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Your questions hit exactly what I would have said.

LORI O. on

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Have not yet used the actual assigned space, but everything was explained very thoroughly and all of my many questions were answered satisfactorily.