Customer Reviews for North Kitsap Storage
(U-Haul Neighborhood Dealer)

1,469 reviews

541 NE Bernt Rd   Poulsbo, WA 98370
(Near Bond)

(360) 779-1776

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat-Sun: 7 am - 4 pm

Services at this Location:

Contact Us

(360) 779-1776

541 NE Bernt Rd
Poulsbo, WA 98370
(Near Bond)

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat-Sun: 7 am - 4 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

I always use this location. They are very helpful and friendly

DEREK S. 
Rating:
4.0

We returned the truck with the same amount of fuel as when rented, yet we were charged $121.00 for 22 gallons of fuel. Yet our mileage charged was only 34! I'm awaiting a response to the email sent from the link on our e-bill

LESLIE B. 
Rating:
5.0

Customer did not leave a comment.

JAKE V. 
Rating:
5.0

Customer did not leave a comment.

Chad D. 
Rating:
5.0

We were treated with friendliness and respect

Lesley B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUSTIN S. 
Rating:
5.0

Customer did not leave a comment.

BERYL ZOE B. 
Rating:
5.0

Everyone was very helpful and professional. Just keep up the good work!

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

FREDDIE STEVENS R. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

CARLTON M. 
Rating:
5.0

Dave and crew have simply got to be the VERY BEST management staff your company has on the whole west coast. I really enjoy doing business with such fine folks. THANK YOU !! Sincerely, Carl Grobey

Carl G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ryan G. 
Rating:
5.0

Customer did not leave a comment.

LEE P. 
Rating:
5.0

Customer did not leave a comment.

GLEN H. 
Rating:
5.0

Great service - thank you!

TRICIAANNETTE K. 
Rating:
5.0

Customer did not leave a comment.

GEORGE B. 
Rating:
3.0

Customer did not leave a comment.

Andrew T. 
Rating:
5.0

Customer did not leave a comment.

GLEN H. 
Rating:
5.0

Facility owner/mgr rates an A+++ for friendly, helpful service!

JANINE M. 
Rating:
5.0

Customer did not leave a comment.

RUTH S. 
Rating:
4.0

Staff was outstanding. Efficient, personable, skilled. We filled up the truck with more gas than we started with. It wasn't really full when we started, but now it is.

MERRIDY H. 
Rating:
5.0

Customer did not leave a comment.

Laura B. 
Rating:
5.0

Display the length of the vehicle and explain return policies about that me and money more.

Brandon E. 
Rating:
5.0

Customer did not leave a comment.

Julie S. 
Rating:
4.0

The Gas tank was not full when I took delivery. I drove the truck 23 total miles and the tank took over 8 gallons to fill prior to returning it. I was told that if I did I did not return it with a full tank there would be a $30.00 service charge plus $5.00 per gallon.

THOMAS C. 
Rating:
5.0

They were great!

CARA G. 
Rating:
2.0

I reserved the 26' truck for a discounted round trip rate that was found and verified on uhaul.com. The offer was for $199 for 6 days and 836 allowed miles because I was taking truck from WA to ID and returning it to this originating point. Upon check-in, the person assumed it was a one-way in town and without verifying with me and the original pre-paid order charged me per mile. My bill to my surprise was $1,124. This mess up wasted my time as I was on the phone for an hour trying to get uhaul to resolve the issue. It still has not been resolved. I would not recommend uhaul.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

GLEN H. 
Rating:
5.0

Even though they had computer issues the ladies at this location did all they could to get me going as fast as possible.

Clinton R. 
Rating:
5.0

Customer did not leave a comment.

ken W. 
Rating:
5.0

Great customer service. Easy to drop off.

James G. 
Rating:
5.0

Nothing experience was great the people were great check in and out was quick and easy

MICHELLE L. 
Rating:
3.0

Uhaul charged me $3100 for a 5x8 trailer because lack of inventory. Can you say price gouge? Monopoly?

THOMAS S. 
Rating:
5.0

It was not disclosed when I talked with several U Haul agents at the time I booked my trailer, that "I" had too hook it up myself! If you are a woman, or even a man, and never done it before, it can be a challenge. Thankfully after about 1/2 hr, I received help...... But after being shown the correct way, it was told me that I could have lost fingers if the trailer drop down and they happened to be under the the hitch! I asked the Customer Service Rep several times who answered when I called today over my concerns about my whole experience with U Haul, "who is responsible if I loose my fingers? I never got a response..... I just ignored!

CHRISTINE S. 
Rating:
5.0

Customer did not leave a comment.

KONSTANTINOS K. 
Rating:
5.0

Customer did not leave a comment.

BOBBY Z. 
Rating:
5.0

Customer did not leave a comment.

BOBBY Z. 
Rating:
5.0

Not much can be improved. Maybe offer coffee?

Bruce B. 
Rating:
5.0

Customer did not leave a comment.

PAMELA K. 
Rating:
5.0

Customer did not leave a comment.

Harold D. 
Rating:
5.0

Customer did not leave a comment.

Jarrod R. 
Rating:
5.0

Fast and easy

Christian J. 
Rating:
5.0

2004 rented my space. Always prepaid to get 1 month Free. Left it spotless & notified office Sep 6. Was pd thru 10-31, 2021. Still waiting for reimbursement. 8 weeks should be reimbursed. My contract 17 yrs ago did not state anything about only whole months would be reimbursed. Pleased up until this mess!!!

SANDRA S.  |  Overall Experience 
Rating:
5.0

Truck was as expected, staff was friendly and professional. Transaction was quick.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

MARK D. 
Rating:
5.0

Customer did not leave a comment.

george M. 
Rating:
4.0

Customer did not leave a comment.

Pamela P. 
Rating:
5.0

Great folks at this location!

BRYAN W. 
Rating:
5.0

Customer did not leave a comment.

ALLEN S. 
Rating:
4.0

Customer did not leave a comment.

JAMES J. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

He even help up to get To the airport

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

Anthony R. 
Rating:
5.0

Always a great place to do business.

John H. 
Rating:
4.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

Beryl B. 
Rating:
5.0

Customer did not leave a comment.

cary E. 
Rating:
5.0

The left turn signal and left side brake lights did not work.

Fred S. 
Rating:
5.0

Customer did not leave a comment.

Michelle C. 
Rating:
5.0

Very friendly and helpful!

Tanya E. 
Rating:
2.0

Upgrade gas gage to better accurately track level of gas or fill up the tank to full prior to issue.

LARRY NELS H. 
Rating:
5.0

Agent was very nice and professional.

MICHAEL R. 
Rating:
5.0

Perfect! Thanks.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

MICAH R S. 
Rating:
5.0

Customer did not leave a comment.

rick M. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN S. 
Rating:
5.0

Customer did not leave a comment.

Conrad D. 
Rating:
5.0

Customer did not leave a comment.

ALLEN S. 
Rating:
5.0

Wonderful people at this location. Great customer service. The truck was a little out of whack but I would go to this location again just because of the super nice people who work here.

LOREE H. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Overall, the local office was a saving grace. Staff were great and told us things we needed to know. UHaul's website and electronic communications were the opposite. It would be great if you could fix your website so it actually shows as available at a given location only the equipment that is available at that location. (When that's not true, calling and telling me that I could get the equipment on a different date is unhelpful--how many people have that kind of flexibility about moving day?) You could also tell website users the truth about whether pickup is possible outside office hours. (Website said it was, but it was not at this location We luckily ended up being there during office hours.) For off-hours return, do more than sending a random text on moving day to tell customers (who are busy moving) that they need to take a bunch of pictures of the vehicle at the return site while they still have the keys, or UHaul will want to charge extra money for that return. For the off-hours return process online, maybe make it possible to upload the required pictures if the user was lucky enough to have spontaneously taken them earlier at the time of the return, who then drives all the way back to the rental site to use the website to do the return thing that that text talked about--discovered it after we were back home. (Your website allowed only photos taken at that moment by the phone's camera; no upload of photos was allowed.)

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
4.0

Customer did not leave a comment.

Dana C. 
Rating:
3.0

Our truck wasn't ready when we needed it and although the women working at this storage center were helpful, our day was very stressful as we were sent to other locations for trucks which also weren't available. We spend 3.5 extra hours of running around and waiting for an available truck which stressed our project greatly. I think we were still charged for the full 10 hours that we had asked for the truck, even though it was not available to us....please refund my money.

Emily H. 
Rating:
4.0

Customer did not leave a comment.

ROY L. 
Rating:
5.0

easy and friendly!

SHELLEY W. 
Rating:
5.0

It would be extremely helpful if your computer system was upgraded. It was slow at best.

Nicki P. 
Rating:
3.0

Customer did not leave a comment.

Leisa W. 
Rating:
3.0

I haven't rented a Uhaul from this location since before Covid when I was renting a van weekly to do deliveries to Seattle. The customer service was fine but the van itself was really dirty inside the cabin, upholstery and floor had small white hairs on everything and the outside of the van was filthy.

Anne W. 
Rating:
5.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

Stay open until 6:00. Five is to early to close.

Charles W. 
Rating:
5.0

I received changes to various UHaul locations that was frustrating but the woman at the drop off location was provided a very positive experience that more than made up for all the negatives.

Kate R. 
Rating:
1.0

We were confirmed at the wrong location. The facility where you sent me to pick up (by email confirmation and on my account) had no record of our order.

STEWART E. 
Rating:
1.0

My husband could have been killed (was sent out on multiple bald tires and one blew).

TIMOTHY GORDON W. 
Rating:
5.0

Customer did not leave a comment.

PATRICK M. 
Rating:
5.0

Customer did not leave a comment.

PATRICK M. 
Rating:
5.0

Dave was really helpful

Phil T. 
Rating:
5.0

The only challenge we had was that the call center wanted us to cross puget sound to pick up a van when there were 2 available at our local Uhaul place 8 miles from our home. After using the other phone to confirm there was one there the call center finally booked it for us and the local schedular finalized it. This took over an hour to make happen. The van was wonderful and the team at North Kitsap Storage on Bernt road Poulsbo, WA were great. The return was easy too.

Mary H. 
Rating:
5.0

David and staff are great!

ROY L. 
Rating:
5.0

SO SMOOTH everything went perfectly. Will use everytime

Suzanne R. 
Rating:
5.0

Fred and Dave were very helpful

JOHN C. 
Rating:
5.0

Super rental, easy in and easy out!

MARK B. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Amazing experience!

CRISTINA JEAN F. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Very friendly and helpful couple running the check out. Truck was ready to go at the time it was reserved for. Highly recommend this site.

BRUCE B. 
Rating:
4.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

This location was perfect. They went beyond my expectations to help me get things corrected. My situation was unique but they took things one step at a time, listened to what happened and helped fix all the poor communication between roadside assistance, maintenance techs and the poor rental equipment. This is the standard that should be met at all uhaul places. You can see they genuinely care for the customer here.

Vernon R. 
Rating:
5.0

Customer did not leave a comment.

Joshua J. 
Rating:
5.0

I was so impressed by the friendliness of the service we got here. We rented a trailer and I literally had to call to adjust the reservation five times within a few hours because our plans kept changing. They were super friendly each time I called and also when we picked up and dropped off the trailer... treating is more like family than customers. Highly recommended!!

amy B. 
Rating:
3.0

Have not yet used the actual assigned space, but everything was explained very thoroughly and all of my many questions were answered satisfactorily.

LORI O.  |  First Impressions 
No reviews have been submitted for this location.

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