This location was perfect. They went beyond my expectations to help me get things corrected. My situation was unique but they took things one step at a time, listened to what happened and helped fix all the poor communication between roadside assistance, maintenance techs and the poor rental equipment. This is the standard that should be met at all uhaul places. You can see they genuinely care for the customer here.
Vernon R.
Trailer Rental & Towing in Poulsbo, WA at North Kitsap Storage
(U-Haul Neighborhood Dealer)
541 NE Bernt Rd
Poulsbo,
WA
98370
(Near Bond)
(Near Bond)
Contact Us
541 NE Bernt RdPoulsbo, WA 98370
(Near Bond)
Services at this Location:
Location Hours
- Mon-Fri: 7 am - 5 pm
- Sat-Sun: 7 am - 4 pm
- Free towing inspection
- 24 hour customer return
One-Way and In-Town Local Rentals in Poulsbo, WA 98370
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
-
Moving Trucks
We have the largest selection of new trucks!
-
Trailers & Towing
Our cargo and utility trailers start at $14.95!
-
Self-Storage
We have the most coverage in North America!
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 5.0
I was so impressed by the friendliness of the service we got here. We rented a trailer and I literally had to call to adjust the reservation five times within a few hours because our plans kept changing. They were super friendly each time I called and also when we picked up and dropped off the trailer... treating is more like family than customers. Highly recommended!!
amy B.- Rating:
- 5.0
The woman running the front counter at North Kitsap Storage was one of the nicest people I have ever met. Highly recommend this location!
JOHN F.- Rating:
- 4.0
My issues are likely new rules put in place due to COVID. These are necessary, but it felt weird to not have a person inspect the vehicle with me there, or to be charged for miles in a chunk rather than what I used.
Eriek R.- Rating:
- 5.0
Always perfect, friendly service at this location. Thank them for me. Mike Dowden.
Mike D.- Rating:
- 5.0
North Kitsap Storage is a very professional, extremely well-run organization. My Van vas ready early, fully gassed and clean. Very efficient checkout and checkin by Karin, a wonderful employee. She made sure that I understood everything about the rental, and ensured that our experience was superb from start to finish.
Jim M.- Rating:
- 2.0
1st I (a 66 yr old with fibromyalgia) was required to unload 2 dollies and 12 blankets from the back of a 26 ft truck, while the rep was checking in the truck. I fell while doing so, but nobody knew because I was alone getting the equipment off the truck. 2nd, I was charged for an extra day of usage, even though the final receipt itself said I turned the truck in a day early.
Denzel G.- Rating:
- 5.0
Staff was friendly, efficient and helpful.
Catherine S.- Rating:
- 5.0
Everyone involved in assisting me was more than courteous and professional. Karen Toler
karen T.- Rating:
- 3.0
Service was generally fine except for incorrect information given. For my one way move, associate assigned me a dropoff location that was 2 hours away from my home, even though there were many other options. He told me I could "drop it off anywhere" but it turns out I had to make several phone calls and ask permission to do so.
Thomas N.- Rating:
- 5.0
I've used this location multiple times now and the staff is always very helpful and nice. The trailers have plenty of space to maneuver your vehicle up to them which is appreciated.
Zachary G.- Rating:
- 5.0
Washington location was very friendly and fast!
heidi L.- Rating:
- 4.0
Friendly staff. Quick service. The equipment worked perfectly.
Jim M.- Rating:
- 2.0
I used online check in, but she still needed to scan my driver's license, so I felt the online check-in was a waste of time. COVID masking was required, but I clearly saw her nostrils throughout check-in so I'm sure Holly is unaware of how a respiratory illness is transmitted.
Nancy R.- Rating:
- 5.0
Staffers Karen and Holly were friendly, informed, quick and capable!
Mark D.- Rating:
- 5.0
The only complaint I could have about the excellent service they provided was that their parking is small. Not that they need a large parking lot, but a minor nuisance when I debated parking in the handicap spot...
Chaz H.- Rating:
- 4.0
The service and the equipment we're excellent. The pickup truck I rented had a very slight smell of cigarette smoke inside. Also, the gas tank was not completely full but the contract indicated it was full when I rented it. I can tell because the needle was slightly below full and I took it anyway because I figured that's the way it is red with a full tank. But when I filled it to return it then needle was much higher and I used much more gas than my mileage should require.
Peter L.- Rating:
- 5.0
Super friendly, and effortless rental process. I rented two trucks in two days, both were very painless. Really excellent staff.
Lisa S.- Rating:
- 5.0
Can't think of anything that needs improvement. Very pleasant experience overall.
Victor R.- Rating:
- 2.0
I brought back the truck 7 hours early. Manager didn't say hello to me upon return. He showed in his body language and verbally said ,â€wow†when he seen he had to clean. I paid 25 extra for it to be cleaned. Made me feel uncomfortable as if I had did something wrong. It a service Uhaul provides so I don't understand his demeanor.
carrie C.- Rating:
- 4.0
Bigger key drop box sign or directions to the box on the receipt it wasn't easy to find in the dark
Zachery D.- Rating:
- 1.0
I'm a regular customer here, and booked trucks to New Jersey, CA and local trips. I was going to use them for my upcoming move to San Juan Islands but the check in was ridiculously slow. I waited 35 minutes while he chatted up one customer. He wasn't wearing mask properly. It took only 6 minutes to check me in. Clearly he didn't care about keeping me waiting. During the 1/2 hour delay I had to pay $150 to movers who were waiting for me. I'll never rent from this location again.
Elizabeth G.- Rating:
- 3.0
Way over priced. A trip from Poulsbo to East Bremerton back to Poulsbo cost me $80 for a $19.99 pick up truck.
Brandi W.- Rating:
- 5.0
You billed my credit card twice for a single rental. Your mobile system is terrible. It wouldn't recognize my account password. Had to go to three locations and waste 90 minutes of my time to finally be able to rent a van from you. Very disappointed with all of the aggravation you caused me today. I've had good experiences with U-Haul over the past 40 years. Not sure if I'll ever do business with you again.
Bill D.- Rating:
- 5.0
I was great the only suggestion is let them know about the condition of the ground which they will be walking in for picking up the truck. I had very muddy shoes and wet feet because of the rains and muddy grass which is where the truck was parked. Maybe having someone pull it out of the mud would have been nice or following me to it.
Julie H.